-
October 2024 by Noah Gottlieb
I had the unfortunate pleasure of dealing with "Thomas Heneghan" while scrambling to purchase a gift for my daughter and her now husband. My wife originally purchased the item elsewhere and it came incomplete and she was devastated. The interaction started off great, he was helpful and even volunteered his email address to send him my information. Using my work email, I ensured I added my home address in the body of the email as my work address is in the signature. However, when the time came to process payment, he informed me he had already shipped the material prior to me making the payment. At the time, I thought wow, this is really great customer service. I asked that he send me tracking and a receipt. The next day I had to follow up, as neither was sent to me. I received one email with a link to the USPS tracking info and the message stated I'd receive a receipt in a separate email. To this day, I've still not received this receipt.
The tracking link just stated Minneapolis, which is the largest city near my home and I thought maybe USPS was just generalizing. The material was "delivered" while I was away and when I got home, there was no delivery. I checked the tracking and it stated delivered to an address in "Minneapolis". So, I reached out to Tom asking if he could share the address he had the material shipped to, noting it hadn't arrived to my home. His response was somewhat shocking being I didn't accuse him of anything or ask for a refund, just inquired asking "What address did you ship this too? The tracking states Minneapolis and shows it was delivered. I have not received this item and I do not live in Minneapolis so, I’m a little confused"
Thomas' response, "This is nonsense. I sent it to the address you gave me. I will refund you tomorrow and we are done"
When I followed up noting I wasn't accusing him of anything and was just looking for info and help sourcing the item. I later found that he shipped it to my office and I informed him as much letting him know I'd validate it's contents in two days when I was there. His follow up response was no better,
"You should have been clearer. I sent you the tracking"
While I get that business can be frustrating and some days are harder than others, I purchased an expensive trinket from him and was respectful the entire way. There was no reason for his rude responses. Thankfully, I'm not in the market for expensive trinkets any longer and even if I was, I wouldn't return to someone that treats customers like dog crap stuck to the bottom of their shoes anyways... Good luck with your business Thomas Heneghan... I truly hope you wake up and learn to treat your customers with a little more respect as it'll help you maintain your business longer. The customer isn't always right, but responding to simple inquiries that way is rude and a good way to lose future business like mine...
-
May 2024 by Paul Sweeney
This store has many gifts from Ireland including clothing and jewelry.
-
March 2024 by Michael Baumgartner
Great place . The people are very helpful
-
December 2023 by Debbie C
I have shopped here for years. Excellent, friendly customer service. Always a favorite place to shop. The inventory gets better every year!
-
December 2023 by austin diana
This place is wonderful! Just filled with all kinds of amazing items from Ireland! A great place to buy a gift for your loved ones and support a wonderful local business!
-
December 2023 by Colleen Danaher
Great selection of imported Irish clothes and goods
-
November 2023 by thomas logan
Every year on small business Saturday
-
September 2023 by Brianne
Lovely, local Irish shop. Something for everyone.
-
June 2023 by Buffalo Gail
This place is a gem! If you ever need a gift for an Irishman, this is the place to go. There is a good selection of merchandise and the prices are very reasonable. But the best reason to shop there is the outstanding customer service. No sales pressure. Just warm and helpful guidance and advice.
-
June 2023 by Mychael O'Bowen
The place to go for authentic Irish gifts. Unique offerings.
-
December 2022 by Robert James, Jr.
Wonderful Irish store with everything Irish you could imagine.
-
November 2022 by Anne Marie
Great place for finding just what you need. High quality goods. The man working was extremely helpful and nice
-
November 2022 by Sue Horrigan
Very beautiful items!
-
October 2022 by Mark Richardson
Fantastic store to find all things Irish.
-
May 2022 by Robert Battaglia
Purchased beautiful Celtic jewelry for my wife the people there are very friendly would recommend shopping there.
