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October 2024 by Sandra Buxton
Recommend this spectrum store as the service was excellent! The woman that helped me patiently explained to me what exactly was going on with my service as it has changed and I wasn’t understanding a particular issue.
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August 2024 by John Morrison
This store was not crazy busy, and i got taken care of immediately. The lady that took care of me was awesome as well, made everything quick and simple!
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July 2024 by Kevin Schwab
I came to this location to do the provider buyout program and during the process it took 5 hours to set up 2 phones and we were sold a flip phone to receive the buy out money. After 3 hours on the phone with customer service I was told the store messed up the order and I will not be receiving my $600. They told me the brick and mortar stores are their own entities and do dot accept any responsibility on screwed up orders from stores. they also do not have a phone number for you to call and talk to somebody at the location .I am screwed out of $600 and have a flip phone that I do not need. the people may be nice at this store and act like they know what they are doing but they do not. I hope the manager of this location sees this reaches out to make this right
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July 2024 by Morgan Schwab
We switched from AT&T to spectrum about a month ago. We went in when the store opened and inquired about all of the steps we needed to take to insure that we would be covered under the buyput policy they advertise in their front doors. We ran to At&T to pay off our ohones, the ups store to print out our bills and back to spectrum. We spent 5 hours in the store that day. Now a month later, with 3 lines because that is what was required of us they are refusing to pay us back the $600 buyout. Spectrum has been so unhelpful in trying to solve this problem. We live about 50 minutes away from the nearest store, it is not easy to just drive there to talk to a store manager. And no one on spectrums customer service can give you a phone number for direct to the store. It's been a nightmare. Do not switch carriers. No matter what you will save. It isn't worth the headache. Their customer service is unhelpful and their store employees are obviously unknowlegable about how the process is supposed to work. Beyond disappointed.
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June 2024 by Jimmy
My family went to get new phones and one of the phones isnt set up right so we have to go back and get her phone working. But other than that the staff were friendly
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May 2024 by James Lobosco
They are happy and helpful
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May 2024 by Christina Ebeling
i have been on the line trying to get my Spectrum TV transmission back on my iPhone after 3 weeks of calling and getting no help or being disconnected by the agent or myself in utter fustration.i stopped by the McKinley road Spectrum store on Wednesday evening at about 6:30ish. The young lady at the service kiosk motioned me to come to her so I didnt need to use the ipad to enter my name.I told her my problem. She only said that wasn't her problem and there was nothing she could do. She never took my phone to see the problem or showed any interest in solving my problem.ive have never been treated as badly as then.all my communication is with Spectrum.Purposely to make sure we are all on the same page.
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April 2024 by Judy Namaina
Spectrum store where I go in Hamburg across the street from McKinley Mall. They are nice people there. I like Alexis. She took care of me and she is super nice. She's a wonderful person and she will talk to you and help you out. It's a very clean place. It smells good when you walk in but when you walk in you got to sign in but sometimes you don't all depends on how busy they are. When I was there they were not busy
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March 2024 by Felix Clickenspock
I'll never recommend spectrum. Go ANYWHERE else for wifiIf I could give less than one star I would.
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February 2024 by Carden Scarem
If you can dont ever get spectrum, theyll make your internet slow a couple days before your payment is due (even if youre on time) and theyll lie about it saying spectrum doesnt do that and they dont know whats going on and if youre unlucky enough to have to choose which bills need paid more and this one gets behind they make the internet lag even when you are able to make a payment. And someone like me who has a phone app instead of actual phone service cant make neccessary calls. Extremely displeased with spectrum
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November 2023 by April (clouddancer46)
Not a fan. You have four people in the store who can't help you with anything. Apparently the store is only for sales only and they can't help you with anything else. You call the online and you got an hour of your life wasted You're disconnected they're not allowed to call you back , The store was better than 1-800 number.
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November 2023 by Sara Rockwood-Klute
Gave wrong advice about service.
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November 2023 by Jim Ornce (private)
Amazingly friendly and professional.
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September 2023 by zora zhao
Huge thanks to Emilee who helped us on our painful phone issues- not even Spectrum’s issue- very patiently and humorously the whole 3 hours!!! Can’t imagine getting better service else where, else person!! She was super professional with tons of knowledge on iPhone system, carriers!! Can’t say enough thanks to her!!!!
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August 2023 by J Torres
Thanks to Jared's help in less than 15 minutes I did a complete return of a phone I purchased in Texas, he knows what he's doing, again thanks a lot ?
