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March 2024 by Karen Neko
Hours are wrong. Drove all the way here for them to be closed.
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December 2023 by vi ab
The store manager is condescending and rude. Will not be coming back and I always have a terrible experience here.
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October 2023 by Crystal Hill
The staff is always helpful and friendly
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July 2023 by Teresa Voight
They always seem to have what I need ??
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July 2023 by Sulame P.
They don't even open on time. I went to the store 15 mins after opening time and there was no one there and it definitely was not a holiday or anything. Don't display your hours of operation on the doors and website if you aren't even going to abide by it. Pretty sure the worker who was supposed to open was sitting in her car on her phone cause I pulled up and she was the only one there sitting in front of the store in her car, looking at me trying to open the door but didn't even come unlock the store.
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January 2023 by M. Marie Rivera
Used to be my go to store for supplies. Will never go again. Staff is unprofessional and rude, they clearly have no customer service skills.This store and their staff used to be the best, now it's mediocre at best.
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August 2022 by Heavyn Francis
Always come here and never had a problem but this old short white women who works there is rude as hell. She asked me multiple time if I needed anything(rudely) and when I said no stood at the end of the aisle staring at me. When I went to cash out she was aggressive about me opening a student account when I was nothing but polite to her. If she’s gonna be miserable maybe she should get a new job cause customer service is clearly not for her.
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May 2022 by Goon LKG
My wife & daughter come here to buy alot of hair products I also come here to my clippers for hair cuts..great place a lil expensive but great quality products
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May 2022 by Allison Krebs
Everybody has a bad day. But when you enter the establishment at 6:55pm and are immediately told yelled at were closed, when unfortunately it says online 8pm, maybe it’s time for a new job ma’am. Would never try to come in that close to closing had it said 7 and have been coming there for many years so pretty disappointing customer service
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May 2022 by maritza marie rivera
Used to be my go to store for supplies. Will never go again. Staff is unprofessional and rude, they clearly have no customer service skills.This store and their staff used to be the best, now it's mediocre at best.
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March 2022 by Tracee Howard
I went in looking for something specific that I was told to get by a hairdresser. The woman wasnt overly nasty, but she definitely wasnt friendly. I was starting to get upset and felt very uncomfortable asking for something else because I was afraid she was going to tell me no. She was like the opposite of selling things and customer service. I just decided it was easiest to order online through another store. UPDATE: went to ulta beauty, they were very helpful and had exactly what I needed. More expensive. But I'm at an age where I'm willing to pay extra for comfort.
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January 2022 by mommomsquad
It was a great trip. Saleswoman was pleasant and very helpful
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December 2021 by Catrina DeJaneiro-Hansen
Every time I come to the shop it is closed. Typically people eat donuts in the morning perhaps 6 AM to 9 AM. When I went by the location today they do not open until 10 AM! I will not be returning, sadly I’m sure another business in western New York will be closing.
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September 2021 by Savannah Cramer
Awful customer service. I’ve never been upset enough to write a review. I had a problem with a product from another location not working because it was old, the employee refused to exchange the product (which is fine, I was taking a chance), and proceeded to tell me there was no possible way it was old, I just didn’t know how to dye hair. I’ve been dyeing for years, I always use the same brands and I’ve used that specific color many times with great results. She embarrassed me in front of other customers and berated me for using a specific dye brand, claiming she believes it’s a bad product. Why sell it then? She tried to convince me to switch brands for way too long even after I expressed that I wasn’t interested. I just moved to the area and it was my first time trying this location, I will never come again. There’s no reason I should walk out in tears just trying to buy hair dye
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September 2021 by rebecca cowell
Woman told me to buy a certain product that she claimed was ~~the best lightener~~ I've been dying/bleaching my own hair for 15 years, nothing like this has ever happened to me before. Half of my hair fell out bc of this horrible product and listening to advice from this uneducated store clerk. I looked up the product and all the reviews are bad, claiming the product to be misleading and other people having shared similar experiences to mine. Now I have to pay more money to fix this disaster. You shouldn't be selling products you haven't done any research on and your store clerks definitely shouldn't pretend they know what they're talking about. Never going back here again byeeeeeee
