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January 2024 by Michael P.
made appointment for tomorrow to fix my windshield they wait for today 2 cancel it on me. asked if I had a garage when they knew I didn't. unreal can't drive the car any where cause it will shatter. thanks. lmfao scared of some snow. Thanks for screw me over just called auto glass now beat the price bye 80 . Auto glass now. call them. thanks again lmfao
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November 2023 by Brandi Cane (Sweetness)
Tony was very professional, courteous and made sure I got the best windshield for my car!
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September 2023 by Sarah Smith
Got a chip on my winsheild and a few weeks later probably about a foot and a half Crack from bottom to half way up. Called insurance since I do have glass coverage. They asked who I'd like to go to. Stated safelite, since they filled a previous chip. They called right away to schedule an appointment, got in opening this morning 9/26. Dropped car off gentleman was very kind and pleasant. He gave some pointers like no car wash for a few days and gently closing the doors. Was great to work with. As of right now glass looks great!! Very pleased with service!
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September 2023 by Adam DeLuca
I've been driving for almost 20 years. I've never so much as chipped a windshield.So when it happened I called Safelite. The person I talked to was incredibly rude.Then after they had my car for an hour they call to tell me the tried installing the wrong model windshield, so I have to miss a day of work due to their negligence.After that, about a week later a teeny tiny scratch approx 1"" long appears in the black outline of the windshield, when I call to get it looked it they say it must have been a rock and they won't fix it unless I replace the whole windshield again.When I did their survey and asked to be contacted because at this point that's obnoxious.I have been nothing but polite and understanding but I figured it's been long enough for them to reach out and that tiny scratch is now too long to fix and will actually need to replace the windshield so thanks a lot.
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September 2023 by Joella Laramay
Got two dime sized chips with cracks fixed today. The clerk was super bubbly and friendly and the tech who worked on my car was awesome too! Took 30 minutes and it's all fixed. You can't even tell where the chips were! Thank you so much safelite
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June 2023 by Nicole Wilcocks
I showed up for my appointment and they found additional damage I was not aware of. They promptly ordered the part and offered me an appointment the next day. Everyone was professional and courteous and worked diligently. Would definitely use them again.
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June 2023 by Debbie Tilkins
I would give ZERO stars if allowed! DO NOT GO HERE. My daughter had a broken window replaced and the motor for the power window broke an hour after the repair was finished. (Her car is less than 2 years old). When she contacted Safelite, they claimed that they were not at fault and could do nothing about it. Four weeks later and the window is still NOT repaired. Customer service is terrible!! Spend the extra money and go to a dealership/ local auto glass place.
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June 2023 by Graham Dallas
DO NOT GO HERE. Had my broken window replaced. Technician did a lazy job cleaning broken glass out of the window frame. This caused the new window to not go up/down correctly. It made a grinding sound from all of the pieces of broken glass left inside and it burned out the window motor. The motor broke an hour after the repair was finished. (My car is less than 2 years old) When I contacted safelite they claimed that they were not at fault and could do nothing about it.These people are not well trained and the customer service is awful. Spend the extra money and go to a dealership/ local auto glass place
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June 2023 by Sam Tilkins
don’t waste your time here. damaged my car and now i’m having to pay for the damage they caused. have not had a window for a month and has been a nightmare going back and forth with them with no resolution and full on gaslighting. every single time i mention safelite to someone they cringe and say “ooo everyone knows you can’t go there” save your time and money and go to glass america or buffalo auto glass
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May 2023 by Kristen Marie
They cut through the panel in my car while putting the windshield in and the cut was no where near where the work needed to be done. They said they would replace the piece they cut thru free of charge and to wait for them to call me and it could take a few weeks to get the part. They never called me, gave me a fake invoice and now my I'm not even listed as ever being serviced there. They are con artist don't believe the commercial. Only good thing is my windshield is in secure.
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May 2023 by Jordan Russo
DO NOT GO HERE! I came here for a simple windshield replacement and had to come back 4 times because it wasn’t sealed correctly, sensors were not calibrated correctly, and they put on the wrong type of windshield all together. After complaining every time the woman always had a response on how they have had such a hard day and it’s so busy and so many complaints. Well now I know why. So I am putting in an insurance claim to have to get this fixed because it’s still wrong. Do not waste your time or money here.
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May 2023 by William Zunner
They fixed the windshield fine. But destroyed my inspection and registration sticker. Then they told me it was a courtesy to transfer the stickers. Had to have vehicle RE-INSPECTED.
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April 2023 by Terrance the 3rd
I've called 11 times and can't get a single human being on the phone and it hangs up on me everytime. I've never been so angry in my life!
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March 2023 by Christopher C.
Sent to this company through insurance. Clean hand off and very communicative. Received reminders and such. Technician was very friendly. Everything seems good. I'd just say that there was/is debris from getting my windshield changed. Some on the dashboard and a splatter of the glue on the hood of the car. I hope that washes off easily. Waiting area story time:As I'm waiting in the waiting area, someone is having a phone call on speaker phone. That's not the most considerate, yes, but I don't know how long they've been waiting. One of the staff, then, hangs up a passive aggressive sign saying that people should not be on speakerphone in the waiting room. I find this rude considering the staff member didn't even address the customer. Just hung up the sign to guilt the customer outside. Thankfully, it's decent weather out. Also, the check in area is weird. It's a big opening and there are two desks. Instead of getting up to address people, you have to yell for the staff to hear you. And you have bad luck if two people are checking in at the same time. We were basically yelling over each other to be heard because the staff weren't getting up from their desks. Restructure the check in area so it's not so rude and an issue. Infomercial on the TV my entire waiting time. Ugh. If I need this service again, I'm just going to ask them to come to me. The office is not pleasant for reasons above. But I'm guessing their mobile service does much better.
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February 2023 by Elias Jacobs
Go to the Safelite in Depew on Walden if you're able, much better service at that location. At the Clinton st location I waited 45min after appointment time for someone to even look at the chip then the technician was insistent that I replace my entire windshield despite coming in for chip repair. I left the location. Was in an out of the Walden location within 25 minutes with the chip successfully repaired.
