-
August 2024 by H B
Had a sound on my car I wanted to get checked out, as well as get an oil change and an inspection done. The nice woman I spoke to on the phone said I'd get charged 90$ for half an hour of labor to diagnose the cause of the sound. Same day I get a call from these guys with a big list of things wrong with the admittedly poorly maintained car, saying that I should scrap the whole car and charged me a full $180 for an hour of diagnosing things I never asked for. The very next day I took it to a different shop and it passed inspection with minimal work needing done, the mechanic there told me these guys were either incompetent or were more likely hoping I'd sell the car for scrap so they can turn it around and sell it. Either way I feel I was chumped out of nearly $200 and I was naive to trust the good reviews. Take your car to someone who isn't going to squeeze you.
-
August 2024 by Laura Sylyea Evans
This is my go to shop because of their clear estimates, above and beyond quality of work, and the fact that you can tell they really care about their customers. They're honest, accommodating, and really listen to you when you describe a problem. They'll also go over every bit of work done, so you know exactly what's going on. I cannot recommend them enough!
-
August 2024 by John Dore
This place is exceptional! My wife was traveling from Canada to Florida and the oil light came on as she was crossing the border and was almost empty. I called Russo's with my wife and young kids about 15 minutes away from their shop and after I explained the situation to the guy who picked up the phone at Russo's, he told me to just send them their way, he would take care of them. My wife pulled up, extremely stressed about having another 18 hours of driving ahead and the car engine blowing up any second (this was how she interpreted the situation with thanks to my 5 year old son googling "what happens when your oil runs out" and reading it to her). Within a few seconds, someone came out to meet her, said they were expecting her, added the oil, checked a few other things and assured her the car was completely ready for the drive ahead. They were kind, reassuring her the entire time, and even checked her windshield wiper fluid and added air to two of her tires and would not take any extra money. Who does this anymore?! Honestly, I am so blown away by their kindness and professionalism. My wife called me as she was pulling out of Russo's and shared that she felt like her big brothers worked there and were looking out for her. Even my kids were telling me about how nice everyone was! I wish we lived closer as there is no where else I would go! Thank you for being good people, the world needs more of you! I am truly grateful for you looking out for my wife and kids and just being wonderful human beings. I hope your families are looked after like you looked after mine, as a husband and father, it is the best feeling in these situations.
-
July 2024 by Mary McGorray
The most honest and capable auto repair in the Western New York area. Completely intelligent and ethical business practices. Always helpful, timely, and manners from every staff member and mechanic. Mary McGorray, MD
-
June 2024 by rose duggan
Fair, transparent, fast, very friendly; exceptional work. Getting auto repairs can be nerve-wracking if you aren't knowledgeable, but the team at Russo's educated me in the process so I could make informed decisions. They sent detailed updates, photos, and price comparisons while assessing the damage and once they got to work, they were done faster than anticipated! I trust them and will be back for any future car service I need.
-
May 2024 by Krystal Scarpelli
When West Herr Infiniti tried charging my son $4387.07 when he went in for just an inspection we called Russos and set up an appointment because the reviews were great for this company, We were given an honest fair diagnosis and it also passed safety inspection and were only charged a few hundred dollars. We highly recommend Russo's, huge thank you for being an honest company. Thank you Jeff, Mark, and Kristina, we highly recommend this company for all of your service needs!
-
May 2024 by sandra lapham
Getting ones car repaired can be similar to going to the dentist, scary and expensive. So the secret is to go to Russo's where a lovely experience a waits you. Jeff, Joe and the rest of the clan couldn't be nicer, more qualified and reasonable. My whole family and friends go there and so should you!
-
April 2024 by Leo Fabrizi
Been patronizing Russo’s for 25 years+ when I worked downtown. Three years into retirement they are still my go-to for all things automotive. They are friendly, knowledgeable, efficient and accommodating. Would recommend these folks to anyone who wants great work at a fair price.
-
March 2024 by Daniel J. Meyer
Flat tire on the 190. Drove right there. Walked to work. Done by 3. Same day, so I could drive home. Thanks for fitting me in and saving me a tow.
-
February 2024 by Andrew Nagel
Amazing customer service and incredibly knowledgeable about anything car related. I really appreciate all the work they do.
-
February 2024 by Margaret M. Smith
Five Star+ service. Reliable, highly skilled mechanics, this is auto service you can 100% depend on! I wouldn’t go anywhere else!
-
February 2024 by Emily McKeen
Russo’s is fantastic. They have done excellent work on my Aunt’s old car when other places gave her the run around or a very high quote. So, when our car window (Kia) was smashed last week and we called around to dealerships and glass repair places, we were told waits for glass were a month or more. So, we called Russo’s, they had a new window in our car the same day, worked through our insurance, and even sent us home with a beautifully cleaned interior (it is so hard to get all those safety glass pieces up!). They provide excellent quality, prices and customer service. They will be our first call from now on!
-
January 2024 by C Boyd
Great service and reliable. They always go above and beyond.
-
October 2023 by T H
Fast service
-
September 2023 by Andrew pera
There service is outstanding
