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February 2024 by rayjay1999
My dog had a great grooming experience at the Petsmart on Transit in Clarence today. The staff was very friendly and they did an excellent job.
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January 2024 by Chris Darrigo
Great choice but a bit expensive
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January 2024 by Will Wind
I will definitely be coming back again!! The customer service was exceptional and truly some of the best that I’ve ever had in any store, especially from a woman named Tori. She explained everything I asked about regarding my fish tank. She is exceptionally knowledgeable, kind, and is a true representation of what great customer service looks like. Thank you so much Tori and the rest of the PetSmart crew for helping me to start my new fish tank! Make sure you stop here if you’re looking for anything for your pet!
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January 2024 by Asia
Excellent customer service
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January 2024 by Erik Daniels (Cyberjunkie)
The staff is always helpful and friendly!
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November 2023 by Jenn W
They really need a second cashier or a backup to help when the cashier gets busy/behind. A very nice employee did eventually come up front, but it took some time and the line was getting long.
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November 2023 by Kayla Kitchen
Overall good store. Has the supplies I need. I work over at the aquarium in niagara falls. But I do live further south and keep fish as a personal hobby. I've stopped by a couple times in recent weeks as I acquire supplies to upgrade from a 20 to 40 gallon tank. I was not buying fish during my last visit. But I did overhear an interaction that concerned me a bit. An employee told a man that tropical fish needed an absolute minimum of 84 degrees F to live in. 84-86 degrees is on the high end of what they should be kept at. Most are fine between 78-82. I found myself somewhat concerned that new hobbyists could take this information and end up overheating their finned friends by trying to keep them around 90F.
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October 2023 by Cheryl P.
Friendly clean store!! Animals are well kept. Prices aren't bad. Staff is always so helpful and they ask you if you need help with what you are looking for. Love this store!
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October 2023 by Colleen Kogut
I took my dog to your groomer Mari she needed a bath and nails her regular groomer has bee out I’ll and I needed to get her to someone. I am so please she had bowed in her hair and looked just the way I hoped I will go back for sure when needed . Colleen and Ali!
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September 2023 by Michaeline Neffke
I take my French bull dog to get her nails cut, Brittney is amazing. She’s patient , and very caring.
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August 2023 by Belle R.
If I could rate this store negative stars I would. I just went in a few weeks ago with my 4 kids and it was chaos. A few of the birds flew out of the cages and were flying into peoples faces and biting them. One of the birds (which was yellow) attached itself onto my 3yr olds leg and chased they around the store. My whole family left with bites and ptsd for pet shops and birds. Never going to pet smart again!
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July 2023 by Dean Fuller
I hate making an appointment for the groomers to get there and find out the rabies vaccination had expired but they couldn't tell me that ahead of time. My puppy has bad anxiety. This is the second time this has happened. I know it is our responsibility to have it but I was told at the last checkup he was up to date. That was 2 weeks earlier.
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June 2023 by Chris Kraatz
They had my dog food when they promised me they'd have Thier dog food.Good enough for me.
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April 2023 by Merrilee Hliwa
I go to Pet Smart all the time for pet food. I like the selection of wet and dry foods, litters (I have 2 cats) and accessories. Being that they are so big I think they could do more to educate buyers on the goods they have for pets. I recently saw a video by Jackson Galaxy about cat foods and I learned a lot. I always buy what are proprted to be top line foods (Blue Buffalo, Blue Wilderness, Nulo, Merrick - a lot of brands which are also carried by PetCo). Turns out a thickener called carrageenan is found in a couple of the upscale brands that I just mentioned (the others did not) but it is very bad for cats health and stomachs. These brands are also sold at PetCo which is surprising. It is also surprising there are very few brands that absolutely say they what the percentage of proteins and fat are. They just say a minimum of a certain number. Since protein and water are a vital part of a cats diet this should be more specific. Also the first 4 or 5 ingredients should come from meats or fish otherwise what protein are they getting? Did you know the shreds and morsels in the food are not meat a lot of the time? I encourage Pet Smart to help educate buyers to make better choices for their dogs and cats or whatever pet they have. I am considering buying Smalls for my cats be a use with the prices of even a small can of food it just can't be that much more expensive. Since it seems Nestles make a lot of different brands of pet foods (at least cats for sure) they should consider their pricing.
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March 2023 by nigel varathan
there’s people are really rude they make an eye appointment and when I get there, they tell me no appointment. I waste my time and take a day off for nothing.
