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November 2023 by Diyfool G.
They quoted me $264 for a truck I have rented previously for $129. The salmon hammered me to pay the $264 . I told him I refused to pay it. After 15 minutes of him negotiating I got the truck for the $129 I had previously paid. I told the salesman he was price gouging. He said he was not. I asked him if I had agreed to the $264 up front would he have taken the money. He said yes. Again, attempted price gouging. When Penske quotes you a price tell them no way, you don't want the truck (even if you do). They will drop to the lower fair price.
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November 2023 by Tammy Brodie
Huge shout out to Roderick for helping make my day (week actually) a little brighter.He extended me a huge act of kindness. The kindness that reminded me there are still caring people in this world! Kudos to Penske as well....great company to deal with. So glad I canceled my U Haul truck and switched to Penske.
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October 2023 by brian bennett
Says Sundays 8-12 on the door, we arranged to pick up a rental today October 8th. No one was there. Fairly disappointed in the service here.
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September 2023 by Cliff Tremblay
The lady I spoke to on the phone was the sweetest person.
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August 2023 by npo64
Guy operating the fuel pump is too slow!!! There's a lineup of trucks, and this nut is too busy yacking away with everybody. No sense of urgency.
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August 2023 by Thomas Place
Great service pay a little more well worth it
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July 2023 by Christopher Reid
Will was great! He assisted my friends and I with getting a rental truck when we couldn’t get one elsewhere. Great experience for sure.
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June 2023 by TM Kulifaj
Rented a truck yesterday and received friendly, fast and efficient customer service from manager Brian Tatar. He patiently explained everything we needed to know. Thank you very much!
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April 2023 by Joe Werner
Had a issue with new truck they took care of the issue with in an hour or so. Didn't lose much time at all.
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March 2023 by Edgbert Vanhymen
Always taken care of...love this place...I'll go out of my way for this location...?
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February 2023 by Timothy Dreher
I ordered online a High Top cargo van with a quote of 112 dollars. Got call next day to verify. When I got to rental no van only 15 foot box truck. Extremely uncomfortable to drive in city of Buffalo. Bill ended up at 285 dollars. Very disappointed. Would like a partial refund.I have tried to call rental number but ball is in your court.
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February 2023 by Jarid Tayshack
Shared with us a secret… and we were on our way, quick fixes can be really nice when your in hurry. Love there attention to detail. Not to mention, everybody’s got a smile ?
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January 2023 by Ken Willcox
They always treat me great over here ! park plus I always get a free coffee..... Going to penski has its advantages
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October 2022 by Lauren Hall
Worst service. Cancelled my reservation less than 24hrs before truck rental, when I made the reservation nearly 10 days ago. Moving heaving items in the morning and screwed.
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September 2022 by Mark Deinhart
Fantastic experience. Easy on line reservation process. Courteous staff. No pressure sales. Easy pick up and drop off. Price was wonderful. And most important to me, unlike some other rental companies, the truck was where they said it would be, when it would be.
