-
March 2024 by Keegan Conway
I went in for a NYS inspection. The service manager acted almost indifferent towards me. While taking my information he mumbled his words at me then became irritated when I asked for clarification. While I waited in the waiting area I watched the two employees goofing off in the shop, and one openly leaned/sat on the hood of my car. As far as I could tell, there were no other customers and my inspection took over an hour. Overall, they got the job done, but I probably won’t be going back.
-
February 2024 by Kelly Rodriguez
Gave them a second chance. Didn't tightened oil filtered, oil leaked in our driveway and then had to move to street. NEVER AGAIN!!! Worst workers!!!!
-
January 2024 by Derek Woodcock
The staff is very friendly and knowledgeable. I bring both of my cars here and I’m always impressed with the work they do. I highly recommend this location to everyone.
-
December 2023 by Richard Del Gaudio
Really knowledgeable about repairs! Repair done in timely manner.Thank for everything!
-
December 2023 by Cameron Racey
Scheduled an appointment for a NYS inspection via online and appointment was confirmed by an email. When I arrived to the shop they said their equipment was broken which wasted a part of my day.
-
November 2023 by Darlene Laboch
Amazing service prompt and the service rep was kind and got the job done fast so I could get to work on time.
-
October 2023 by Maeve O'Brien
When I arrived to drop off my car (on a Friday morning), my appointment was set for 8a.m. I arrived around 7:45 just to be a bit early. No one showed up until 8:20, after I had been on the phone with support to try and figure out what was going on. The worker told me he didn’t have keys to get into the shop, but someone came by and dropped them off. When I went inside, he was having trouble with the computer, so I simply wrote down my name, phone number, and which car was mine and left to be able to make it to work on time.He called me with a quote and diagnosis of what was wrong with my car and explained it to me, which I appreciated. He said that it will be ready by Wednesday at the latest and would be $2000 and change, including labor costs.Fast forward a bit and it is Wednesday. I don’t hear anything from anyone until I call the place multiple times. Only then does someone tell me that the mechanic took the day off and my car would be ready by tomorrow (Thursday).On Thursday, I get no call or communication. In fact, I call the place multiple times and finally reach someone, but he puts me on hold and disconnects the call. Honestly, at that point I was incredibly frustrated and anxious as Uber is expensive and scary and I was paying $2000 to fix my car, I should be having some form of communication about when it is done. Even if it was done days later, just let me know so that I can plan, you know?On Friday, I call AGAIN as soon as they open. I reach the guy and he tell me that it will be ready by Saturday afternoon. Luckily for me, it was ready Friday. When he called me and told me it was ready he quoted me at higher than the $2000 and change that he did in the past. I asked if there was a reason that the price increased from last time, especially as I had originally confirmed that labor was included. He said he would give me a 10% discount and we were back to the original price.Words cannot express how unhappy I am with this service. I thought at LEAST since I had been through such a rough time that I would be compensated accordingly, but the opposite happened! I will never come back to Monro and honestly, no one should go to this location. The only positive is that the customer service woman was very kind and frustrated at the situation as well. I deserve a refund of some sort to say the least.
-
October 2023 by Joe Steet
Needed a headlight bulb replaced, which takes less than two minutes. I was charged for two HOURS of labor.
-
October 2023 by Kristin Wegrzyn
Chris serviced my car. He explained everything in detail, which for someone who doesn’t know cars was greatly appreciated! Chris & crew were amazing from start to finish! Updated me regularly. I really appreciated his genuine kindness & speedy work. I will be back!!
-
August 2023 by Dew_En_ Em_77
Man, it's tough giving it a 2 star rating. When there's employees JOSH & Alex there that are AMAZING. Hence the 2 Stars. ☆☆The Manager Alvin, Has an attitude Problem, Also, when you call he leaves you on hold, Alvin Doesn't Notify the person you called For that you're on hold, over 15min B4 Eye hung up.But YET This Hero does his laundry-on-the_clock , @His Busted Azz Whip W/ a TRASH BAG 4 a WINDOW...I honestly think Monro should re-evaluate Alvin. He has no Qualities as a manager, Does a manager let his bull dog Puppie Run Freely around the shop floor....Plus No Uniform, he wears Socks, shorts & a day- go tea... That's Professional.I don't know what Alvins' problem is with me? But you can just sense. He can't stand me.He tried to ask me to leave when I was talking to the technician about the work I was having done,l.so I don't normally leave reviews like this.I feel a HONEST REVIEW is what's needed here, Maybe I can save you the harassment.- I'll be back up there 1 day soon.Hopefully there will be New Management.-Your Best Employee is Josh. Talk to the guy for 10min, you will understand why!His Automotive credentials are Impressive. I've watched , He does great work.
-
June 2023 by John R
I have been going to this location with my current car since 2017. Always satisfied with the jobs well done. Today thinking I needed a total back brake job, turned out to be just a broken clip . Honesty and very good service builds a loyal customer base.Thanks again Chuck and crew!!
-
May 2023 by ashley alongi
Mark and Paul saved the day!! I’m from out of town and the belt went on my car. Got my car towed here and within an hour it was fixed! The guys are really nice and prices were reasonable.
-
May 2023 by D. M. Almond
We had our brakes and calipers replaced $1000. Went to get the car inspected and the mechanic told us the car doesn't pass inspection because the rear rotors need to be replaced. Monro never replaced the rotors they charged me for. The FACTORY rotors are still on the car! Called them up, they tried to give us the run around why new rotors would rust in 3 months! They're the factory rotors!! Besides that if they were new, which they weren't because they were never replaced, they are supposed to have a 12 month 12,000 mile warranty. They won't even look at our car for another couple days. So you being scammed and catching them isn't even enough to get them to correct their mistake. Completely untrustworthy company. Do NOT have your car worked on here ever.UPDATE: The Monro district manager Randy was extremely helpful in ensuring we were taken care of. New rotors were installed on the car. Randy's customer service were platinum. He ensured we were taken care of every step of the way.
-
April 2023 by David A.
Not trustworthy. We had our brakes and calipers replaced $1000. Went to get the car inspected and the mechanic told us the car doesn't pass inspection because the rear rotors need to be replaced. Monro never replaced the rotors they charged me for. The FACTORY rotors are still on the car! Called them up, they tried to give us the run around why new rotors would rust in 3 months! They're the factory rotors!! Besides that if they were new, which they weren't because they were never replaced, they are supposed to have a 12 month 12,000 mile warranty. They won't even look at our car for another couple days. So you being scammed and catching them isn't even enough to get them to correct their mistake. Completely untrustworthy company. Do NOT have your car worked on here ever.UPDATE: The Monro district manager Randy was extremely helpful in ensuring we were taken care of. New rotors were installed on the car. Randy's customer service were platinum. He ensured we were taken care of every step of the way.
-
February 2023 by Aimee Nice
The two young men working this evening Friday 1/27/23 should get a raise! As a woman sometimes it’s very hard to get honest car service and these two young men really delivered. My dealer told me they didn’t hear what I was always complaining about well these two men didn’t give up till they tracked it down. Come to find out my dealer lied about the part they put in my car. They were so honest and completely listened to me and were so helpful! Despite having a dealer warranty I 100% feel safer bringing my car back to this location in the future. Thank you so much!!
