Medical Supplies in Buffalo, NY

“8/22/2024 services continue to improve. I have not had to leave a message and staff seems friendlier. Hope this continues :)

7/25/24 UPDATE TO BE FAIR.
I just spoke with a very nice customer service person and was not asked to leave a message. He was friendly, professional and extremely helpful. Thank you for making my request so easy and researching my other request . I have added a star and hope this type of service continues.

Unfortunately I have to comment on the customer service when calling. I called twice and left a detailed voicemail as instructed. I had several issues to discuss. I did not receive a call back they only shipped the wrong tubing. (The light green tubing that always kinks and diminishes air flow yet they continue to use is another concern). But I digress
I was only able to speak to someone because I received a call from a different office to set up testing my Dr prescribed .
Thank goodness the wonderful woman took care of my concerns. A person should not have to wait 2 weeks to speak with someone . You are told to leave a message and someone will call you back in a few days . Another said in an hour . But you are instructed not to leave multiple messages . When you do speak with them I would not consider them to be pleasant or helpful. In my experience this is usually due to poor management and overworked staff. It should not take staff days to return calls , they should have adequate time to address customer concerns. Your products are often a persons lifeline. They
Are often ill and not able to keep having to contact you .
Customers deserve prompt, professional and courteous service.”

“I was purchasing a walker and some compression stockings today. Tyler waited on me and it was such a positive experience. His was knowledgeable, experienced and had a great sense of humor.I highly recommend him. What a wonderful employee!”

“I have been working with ODL for about a year now and the my experience has been excellent so far.Communication has been simple and easy. Any questions or concerns that I have are handled promptly by knowledgeable people either via phone, text or email. Appliances are always on time and of excellent quality. I have never had a fit issue or an appliance debond during treatment (I always have the lab fabricate the laser sintered bands), however, removal has been a snap, literally upon completion of appliance therapy.I treat to a high standard of quality and ODL continues to be a great partner in providing the high quality appliances I need to meet those standards.Thanks”

“Went in there to get a wrist splint for my carpal tunnel. They were very helpful. I've been in so much pain and after they talked to me i feel like this could help it. I will go back for any other medical needs.”

“The Mobility Plus family went above & beyond to accommodate me and I'll be forever grateful. Everyone was super kind & helpful. Mike was the 1st person I met through the company. He was awesome & as was everyone else ! I'd highly recommend them - they're personable, knowledgeable & the one on one service was phenomenal. And they encourage you to ask questions.. mine were all answered and I couldn't be more pleased . Thank you Mike & all the people at Mobility Plus ! Please stop by and check them out ! Jean P. 10/16/2024”

“I was in need of crutches and the orthopedic office I went to didn't have any and couldn't get me any, so I called People First Mobility, they had a pair for me the next day.
Thank you Brian and your team!!”