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February 2024 by Dale Pawarski
As a Kalaida Health Employee getting over to this location. I needed a temporary atm card for account access (wallet stolen), the wait is a week for a new debit card. Ran over on a whim for convenience. I only had my Kalieda Employee identification. The receptionist or greeter Employee very kindly said it was a discretionary act to accept or not accept the identification I had and they ussually require state drivers license. I did not plan on going to this location so I did not bring other Identification. However, I did have my photo Kaleida Health ID, I was in uniform, I was prepared to answer any challege for information she could have asked and again this location is in a Kaleida Connected building and complex.. lol she, at her discretion, kindly denied my request. I do understand the position from a perspective but .... as she was willing to accept a temporary license which is not a photo ID makes her decision bogus. No other patrons around at this hour, employees were relax comfortably hanging out talking .... I feel she simply did not want to help me .... so Not helpful staff ... I would not visit this location again mostly for the bad vide I felt with my rejected request...
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July 2023 by Mo unity
Unfriendly customer service. Mostly confused banker who mix things over and over. I wont go there
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June 2022 by Conrad Kickert
After waiting in an empty bank for 15 minutes to get a document notarized, we were told this bank does not notarize this kind of document - no notary would. This is not true. Firstly, we could have been told upon entry. Secondly, this lie may counteract NY state law, as a nearby notary public was perfectly able to do so. Train your staff in customer service and the law.
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March 2020 by Carmelita Roberts
It helps you to learn and aide you in saving and budgeting your checking finances.
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July 2016 by Deborah Mcculley
Beautiful !! I Love the choice I made to chose this bank everyone is sweet and kind.
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March 2016 by Spencer Hamilton
Nice bank, the teller are friendly and helpful
