I love JCrew and I am excited to visit the stores because I prefer shopping in person to online shopping. I got some great clothes at the Galleria Mall location, but the customer service was really poor. We were not greeted when we came in, carried around a bunch of clothes with no offers of a fitting room. I was disappointed.
December 2021
Carla the manager was exceptionally helpful to me. She was understanding and kind and helped me resolve my issue with no hassle.
July 2021
Had never been to a JCrew before. They really nailed the balance between having staff available but not being intrusive or pushy. The clothes here are pretty nice. If you are very tall you can try their stretchy stuff it looks good I'd say. Also you can return things here
