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March 2023 by Mark Hager
Tax professional is responsible for all four stars, would be 5 if not for the price...
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March 2023 by Kevin Melvin
Tax preparer was very friendly and knowledgeable of tax laws and prep.very fast, I was in and out, in no time at all.
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March 2023 by Chris Stein
In and out in under an hour. Filing done quickly, easily, and correctly. Highly recommend!!!
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June 2022 by Terri Lee
I have been using h&r block for the past 3 years and I'm satisfied with their service
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May 2022 by William Levesque
Absolutely terrible customer service. I recently received a letter from the state stating that I owe over $700 in taxes from 2020. I immediately reached out to Edward who filed my taxes that year and he stated that he would get in touch with his manager because he made a mistake on my return. After going back and forth with him for a week I finally heard from his manager Patty today stating that basically its my problem. I even informed her that Edward previously stated on the phone that he realized he made the mistake and he told me that the company would cover it under their Standard policy. Patty didn't care though and said they are not responsible. I mean why did I pay the $160 to have a tax professional file my taxes if they aren't going to do it right? After this experience I will never be going back to HR Block and I expect for them to at least give me a refund for the fees I paid for them to do my taxes since they clearly didn't do it right.
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May 2022 by Vincent Saeli
The staff was extremely friendly and knowledgeable. I felt very comfortable talking to Verita E. Jones.
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May 2022 by William L.
Absolutely terrible customer service. I recently received a letter from the state stating that I owe over $700 in taxes from 2020. I immediately reached out to Edward who filed my taxes that year and he stated that he would get in touch with his manager because he made a mistake on my return. After going back and forth with him for a week I finally heard from his manager Patty today stating that basically its my problem. I even informed her that Edward previously stated on the phone that he realized he made the mistake and he told me that the company would cover it under their Standard policy. Patty didn't care though and said they are not responsible. I mean why did I pay the $160 to have a tax professional file my taxes if they aren't going to do it right? After this experience I will never be going back to HR Block and I expect for them to at least give me a refund for the fees I paid for them to do my taxes since they clearly didn't do it right.
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March 2022 by Juan Acevedo
The guy who did my taxes was helpful.
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February 2022 by Beverly Bush
Always a bad apple in the bunch who makes everything uncomfortable , but otherwise the workers were very kind and showed professionalism but especially the secretary !
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February 2022 by LaSherrie Zachery
I love my tax expert Lisa H. She's the best
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February 2022 by Angely Torres
Vieta was a adorable person she do her job excelent
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January 2022 by Neat
I had a mostly good experience but I was a little frustrated with the initial confusion when I initially set up my appointment as I had already dealt with over a month misinformation & lack of responses while trying to find help with my taxes before going to H&R Block. The cost of getting my taxes done was also quite alarming and more than I was initially told and it took longer to complete my taxes than what I was originally told, so that affected my score, too. But I was grateful that my tax helper did what he could to bring to the cost down and I do understand that that some of the time loss was beyond his control due to technical difficulties. Most of all I was happy to finally deal with someone able to help help me with my taxes that was friendly, knowledgeable and completely capable to do them.
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June 2021 by Uddhav Timilsina
Edward was great person. It was a good experience.
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May 2021 by Rafael Toledo Buffalo Realtor
There was no communication between us and the agent and they held our taxes for well over a month and a half and we were told that our fees would be around $350 but we we're charge 550
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May 2021 by Leah Spencer
I had a confirmed appointment and I show up and the office was closed.I even have a confirmation email.Terrible.