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September 2018 by Lucius R.
While I found the layout of this particular Home Depot a bit hard to navigate (the organization theme has thus far eluded me), the associates I've talked to here all seemed very knowledgeable and helpful regarding both general advice and locating specific items. I spent a long afternoon here the other day, and while I got done what I needed to get done, my biggest complaint was that it was hard to find an associate to ask for help. This wasn't because this place is understaffed; it's because whenever I found an associate close to the isle I needed help on, that person was invariably already helping someone else, so I needed to be patient and wait my turn. I think this speaks to how helpful the staff is here - they don't just point people in the right direction, but they're also quite willing to answer questions and give advice when asked. Bottom line: As a new arrival in Buffalo, I expect I'll be visiting Home Depot more than once, and I won't hesitate to come back to this location.
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July 2018 by Dan B.
Friendly staff and always have what I need. All the bad reviews make me laugh though, they sell lumber what can go wrong. Maybe its the wannabe people that watch diy and think they are a star contractor! Hunny lets go to the store and buy stuff to upgrade the bathroom, I just watched makeover homes and it looks easy. Get the hell out of here. You took screen doors outside to look at them? Good you should of got yelled at, You couldn't find sandbags for your truck? Too bad get a 4x4, Didn't know where the charcoal was for your grill? well stop being lazy and open your eyes, its right next to the grills when you walk in! Common sense people!
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July 2018 by Kelli D.
I will NEVER be back at this store again. I would give this Home Depot 0 stars if I could. I went in last week looking for charcoal, and had trouble tracking it down. I'm just not familiar with the layout of this store. I could tell they were busy, but I waited for an employee to free up for a moment for me to ask where the charcoal was. The employee looked me up and down, rolled her eyes, and VERY RUDELY told me to "slow down, it's RIGHT there" as she pointed to a vague area nearby. RUDE. It was nowhere near that area, and I was still lost. I had to ask 2 other employees where the charcoal was located before I found it. The second employee I approached had no idea where anything was. I find it ASTOUNDING that I had to ask 3 employees the location of something so basic. I was so frustrated by the lack of knowledge and professionalism by these employees, especially the first employee I approached. It took me roughly 45 minutes to track down the charcoal. On top of that, I passed by MULTIPLE EMPLOYEES who WATCHED me clearly struggling trying to move the 2 charcoal bags to a register. So polite of them, right?? I can't get over how rudely I was treated. I'm pretty sure they just track down the angriest, rudest people in Hamburg and employ them. Based on other people's reviews that I read, that seems to be a common theme. Whoever is in charge at this location should be completely embarrassed. I cannot say this enough. Stay away from the Milestrip Home Depot unless you for some reason like being treated like a moron.
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March 2018 by Lara M.
I should have bought stock in Home Depot for the amount of times I've gone here. I own a 120 year old house and have gutted each room myself over the last 7 years. There's still more to do. Jusy the amount of spackle, paint, paint stripper, rollers and brushes and wood that I have purchased there alone, is staggering. I must have shelled out thousands. This store usually has everything I need and it's a short 7 min drive from my home so I go often. Many times during the course of a big project, I'll go 3-4 times in one day. I hate those days! But overall it has what I need and is convenient to get to. It could use more employees because every time I need someone in any other department besides the paint department (they always have people there) I can't find anyone. Their garden center is pretty good too. They could use a makeover because it's just not a pleasant looking environment but I guess that's not the point.
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December 2017 by Jon W.
I will never step foot in here again. In fact, I'm canceling my credit card with them. Today, I wanted to stop by and get some tube sand bags to place in the bed of my truck. Not being familiar with the layout, I decided to check out the gardening section first. I had no luck. I asked a near by employee where I might find the sand bags and he mumbled "Lumber." I questioned "Hummer?..." He seemed aggravated and said "Lumber". I went to Lumber and found nothing but bags of cement mix. I asked an associate there, "hey man, where can I find some tube sand bags?" He told me outside by the door. I told him the other associate said here at Lumber. He verified what I was looking for was outside. I went outside and had no luck finding it. At this point, I was getting aggravated. I found another associate having fun moving around handicap carts and asked him, "Where can I find tube sand bags?" He stated, "outside by the contractor area" and pointed to where I just came from. I asked in an aggravating tone, "where!?" And all he said was, "that's all I can tell you..." as he went back to having fun at work on the scooter. I went back to where I originally was and told the cashier, "I've asked 3 associates where I can find tube sand bags and no one could really help me out. Can you help me?" She gave me a dumbfounded look on her face, walked 5 feet from where we were standing and said right here. There it was in the corner with a sign in front of it saying "cement mixes". I looked at them and decided, "you know what, f*** it. I'll go to Lowes. This place has terrible customer service!!!! They will treat you like retards.
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October 2017 by Ashley
Absolutely awful! Do not purchase a kitchen through Home Depot. They screwed up the measurements from day one and there has been issues with everything from that day forward. Mangers lie to cover up their mistakes and blame it on the customer.
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May 2017 by Tom N.
Will never step foot inside of a Home Depot again after being treated like I did by the employee in the door area. He talked to me like I was a moron with raised voice and was mad I was bringing screen doors out to look at them (they were returns and already opened). Never treated like this at lowes. Maybe if you hate your job you should quit instead of being an ungrateful old man.
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September 2016 by Ricardo M.
Sorry I can't give less than 1 star. Ordered a very expensive Kohler sink in May. Go to the store to pick it up in June - oops, someone dropped it and the enamel is shattered. No problem we'll order you another one, it will be in next week. Now it's September and my kitchen project is still on hold while I wait for the replacement. NEVER AGAIN! I should have ordered from build.com or anyplace but HD. Since July they've been lying to me about when the replacement will ship. BUYER BEWARE. More info for customer service people: I ordered a Whitehaven K6427-7 sink online in May, and it was delivered to the Hamburg store. I came to pick it up 6/10, only to find it was broken either in transit or at your store. It was re-ordered June 12 and still has not been delivered, more than 3 months later. My wife and I have spoken to at least 20 different customer service reps who all have different answers but they have no idea what's really keeping my $1500 sink from getting to me. I emailed the CEO of Home Depot and "maybe" that will get something accomplished. Better yet, I am most likely going to cancel my order and get the sink from build.com ! They have 2 IN STOCK, ready to SHIP TOMORROW. Thanks for nothing HD.
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May 2016 by Mark S.
Hit or miss here. They usually have what Im looking for but getting help is sketchy, sometimes there are people asking if they can help you, other times they do whatever it takes to avoid eye contact. Generally a good selection of what your looking for though.
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September 2015 by Eric M.
One star is too generous for Home Depot. We decided to have a small kitchen remodeled for an apartment in W. Seneca so we decided to go with Home Depot. It was a huge mistake. We ordered everything in June and were promised that it would be completed by the end of August. Here it is about a month later and the only thing they have done so far is install the cabinets. Plus some of the cabinets will not work properly where they were placed... What a joke! We were told it will take several more weeks for the counter top to be installed and then all the tile and back splash will have to be installed after that. So now we are talking about the installation being two months late for completion. Unfortunately we live out of state so one of us has to stay there and babysit the project. To top it off we charged the whole job on a Home Depot credit card so we can't even stop paying. It seems like they have no clue how to run there home improvement department. Please do yourself a favor and avoid Home Depot for the installation of any product... You will be in for a rude awakening..... As of today the poor service continues with no end in site!
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April 2014 by Tom D.
Not real impressed to be honest, but they do carry more then my local home depot - so it seems. The people were a bit friendlier too and were able to guide me quickly to the right area - they just didn't have what we wanted and our trip through the store was cut short!
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May 2013 by Tina F.
Not all Home Depots are the same. As with any chain of stores, there are always the good and the bad. In this case, this Home Depot is not the best. It's a very small store and the garden center was poorly stocked and disorganized. I can say though that the return I needed to make went seamlessly, and I found some awesome hostas, that were a pretty unique variety on sale. If for some reason I needed to come here instead of the Lowes in the area, it would suffice but if Home Depot is a must, I'd rather go to the one in Clarence!
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August 2012 by B H.
Not sure how this store stays in business! I have yet to have a good experience here. The employees seem to be annoyed whenever you interact with them. The management seems to be just as appathetic towards there customers.
