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January 2024 by Nicole Blum
Firestone has been very accommodating with scheduling. I've grown to trust their service advisors and the work has been done timely and professionally.
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December 2023 by aaron roberts
Found out the mechanic working on my vehicle took the day off after I was at Firestone. They stated they "didnt have time to call me to reschedule as they had to call a long list of people first". The appointment was for 4pm.
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December 2023 by Heather Meyers
Staff there always take care of my car...polite, knowledgeable and friendly
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November 2023 by Bliss Prokop
I dropped my car off this past Friday, keys in the drop box. After I called on Saturday at about noon to check on it, my envelope apparently was stuck in the box. I forgot to make an appointment, they said no problem.I picked up my car a couple hours later. It was no big deal that the message center wasn't reset and no new oil change sticker. But, today.. Tuesday, the TMPS light flashed again on the way to work and again home. Thinking back, the mechanic said the button was under the steering wheel where no one sees it. I found it in the glove box after a YouTube video. It makes me wonder if the work was done at all or if they just took my money? Or do I need new valve stems.? It doesn't add up. Either way I will go elsewhere for an other oil change for peace of mind. Also being called "THAT" lady was uncalled for.The other Firestone in Hamburg isn't much better.
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November 2023 by Scott E
This place just cannot get it together. They lack the proper staff to be running this facility properly, wait times are ridiculous ... Usually 3+hours for something as simple as a tire rotation. Years ago they were an amazing place to take your vehicle but no more.
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October 2023 by Robert Glover
*I would not go here if we didn't have to for the lifetime alignment deal* every single time - there is ALWAYS an issue. This is our most recent: Oct 2023We made an apt for 11am. Once we arrived the tech claimed the appointment never got made on their end( even though we had a conformation.... ) So, we made ANOTHER apt for 2pm the same day. My husband went back, was there for 1.5 hours only for alignment to not get done. Unless you have a perfect car with no issues, no rust, perfect tires with no wear don't expect much. The policies are ridiculous and there is only ever one Tech working. Expect some sort of issue and a LONG wait. A whole day wasted for literally nothing.
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August 2023 by mercedes gabrielle
Appreciate your honesty they were very knowledgeable and they talked me out of a more expensive tire and helped me purchase a just as reliable tire but much cheaper honest people will definitely return for More service
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August 2023 by Gary Davis
Scammers. Don't fall for the calipers having to be replaced. This is an old scam. Told me my 6 month old tired needed to be replaced. They don't and I wasn't asking. Beware
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July 2023 by Drew Stanek
Uncommon service! This is a hard working, considerate, and exceptionally solution based team! Took my car in for an inspection, got some news of needed maintenance, they built a quote, talked me through the whole situation, and made sure I had a successful visit. Never felt rushed. Auto service can be tough. But this is a team you can trust.
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June 2023 by Daniel Meloom
Dropped off my car here for an oil change and inspection. With an appointment . Waited around all day. The location closes at 7. Called at 615 to find status of the car is. No answer. Ok I'll just get a ride up there at 630. Arrive at 645. Closed! My car was in the garage. They kidnapped my car. No call no nothing. This is the 2nd appointment I made at this location for this. The 1st one they couldn't get to it and wanted to keep it overnight. What good is an appointment?I've been going here for years. Spent lots of $$$$. Not anymore.Service: Oil change
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June 2023 by Dave Harding
Great crew new manager I've never met before but he was forward that he will get it done although they were very short staffed the honest approach will have me coming back because of honestyService: Tires
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June 2023 by Fred S.
Terrible service, had an appointment at 9 didn't get finished until 1030 for just an inspection. Trapped me into buying new wiper blades just to pass inspection on a vehicle with less then 6,000 miles! Tried to get me on a lifetime alignment plan for $180. This place is slow and try's to get you to spend more money then is actually necessary just to stay in business. Would not recommend this place to anyone!
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May 2023 by Tracey Manzella Gilbert
Second day I have made an appointment for a simple oil change and when I arrive they only have 1 person working ( who had come from another store to help) and they were unable to accommodate my appointment. There was literally 1 young female working in that garage busting out by herself. This place has literally gone down hill so fast.
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April 2023 by Dave Baco
Had some serious issues with my car, they had the car 3 entire days and never called once regarding a quote or anything. I had to call just to be hung up on and needed to explain my issue over and over.. I got a flatbed and got it out of there to someone who will treat a customer like a customer... I will never recommend these guys ever again.
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April 2023 by Noel A.
I had an appointment this past Sunday at 12 noon. I show up it's closed. the next day I call to find out how I had an appointment if it was closed on Sundays. they said the scheduler doesn't know when they are closed. poor communication.
