Firestone Complete Auto Care in Buffalo, NY has been serving the community since 1926, offering a wide range of vehicle services including tire sales, maintenance, and repairs. Customers appreciate the friendly and professional staff who explain services clearly and provide reliable auto care. Some reviews highlight positive experiences, such as quick service, trust in the service advisors, and the ability to schedule appointments conveniently. However, there are concerns about unexpected and higher-than-expected charges, with one customer noting a significant increase in the bill without prior contact. Additionally, some customers have experienced longer wait times and discrepancies in vehicle inspections, with additional issues found after initial visits. Despite these concerns, many customers feel that Firestone provides good service and values their trust. Overall, Firestone Complete Auto Care offers comprehensive auto solutions and aims to keep vehicles running smoothly for their neighbors.
I suppose their prices are within Kelly bluebook range, but I'm skeptical of their quality of repairs and maintenance. I actually know a mechanic and should of had him do it instead. Would have gotten a better deal too.
September 2024
Was given an estimate ($2500+) and when I returned to pick up my car the bill was $300+ more… for “gaskets”????? Never contacted about additional charges… that’s a lot of cash! I’m rather unhappy.
July 2024
Great customer service everything was explained to me..went in for a oil change and found an additional problem.. good service was done in a few hours
