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April 2024 by QueeNia AsheeMaat
My friend went in today at 5:30 PM (3/28/2024) trying to print something. The printer was indicating that she had different size prints in her print job. She was just at another FedEx the others day and it didn't do that and she knew that the it was all the same size.
She asked the staff for assistance and asked if he knew why it would do that.
His response: "I'm not a software engineer."
Sir... That's inappropriate and unprofessional.
Also the reason why you might be working here.
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March 2024 by Brian Patterson
Numerous times not open during business hours. When I questioned it I was told "I had attitude andI could leave there's the door." Zero customer service by rude employees. Never again and I've done a lot of business with them.
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February 2024 by Tim Turner
Justin and the crew at always helpful whether printing or shipping
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December 2023 by Kim C
I’ll say for the most part staff have been nice, on occasion I’ve had a young lady not friendly at all. It is difficult when it’s busy and only one staff member juggling not only customers but deliveries coming in or going out.
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October 2023 by Niveen Zidan
HORRIBLE SERVICE!!!! My dad came here to ship a small package, next thing you know the cops are getting called on him FOR NO REASON. The employee claimed my dad was “trespassing”. How is it possible to trespass PUBLIC property? I’m not sure the employee was aware that he didn’t own the store. The employee got all up in my dad’s face and started SCREAMING at him for no reason at all. My dad felt as though his physical safety was being threatened. After the police were called on my dad, my dad filed a police report and was told “this isn’t the first time we’ve come here”. This is so so crazy because how is this guy not fired?! The only reason he was yelling at my dad was because of the color of his skin. My dad was RACIALLY DISCRIMINATED against at this place!!!!! Fed Ex why is this employee not fired yet I don’t get it?!?! Never using Fed Ex EVER AGAIN! Also so mind blowing to see the rest of the reviews also being the same as this one. Most of the reviews are so bad I don’t know how this place is still running. Fed Ex needs to do better because this is just crazy in 2023!!!!
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September 2023 by Jane Doe
Horrible customer service. They do the least bit possible to assist you
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August 2023 by Max G
Helpful personnel. Good experience overall!
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August 2023 by Ray
Expect door to be locked during operating hours.
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June 2023 by Roz
I have previously used this fed ex to mail items, return items, make copies, & the employees were terrific.Today was certainly not terrific but sadly terrible. I needed to make a few copies; there was only one customer & he was leaving shortly after I arrived. I asked the employee to check the balance on my fed ex card to use copier. He did, but I was unfamiliar with using the copier, I asked for assistance & the young man came over very briefly, I still had difficulty. I was the only customer in the store! The 2 employees did not seem interested in helping me. I finally figured out the machine, but it was a frustrating experience.The last time I needed copies, an employee assisted me, &’actually made the copies for me- unfortunately the 2 employees today were of no help at all. Very poor customer service. Not sure I will return to this fed ex in the future.
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April 2023 by Amit
I had to drop off a package today and was lucky to have a gentleman named Ryan assist me. He was very helpful, friendly, and a pleasure to deal with. Ryan is the perfect example of fantastic customer service. He deserves a pat on the back and acknowledgement from FedEx for his hard work. Thank you Ryan and FedEx.
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February 2023 by Doris M.
I went in just to do a quick return & the male employee was taking care of someone else & ignored me completely. He could've at least acknowledged me & told me he'd be with me soon or something. I stood there for a few minutes, then a woman came out & was doing some other things around the store. Then FINALLY she came back out & the man asked me to move to the other counter so he could take care of the customer he was helping there. When I was finally being taken care of, it was a quick 10 second task & I was out. Of course I'd go back ,cause it's the closest location to me, but being acknowledged goes a long way, along with a hello .
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September 2022 by Bill Brandel
Best FedEx location in WNY
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August 2022 by Poly Raed
Awful experience needs more work concerning International services, I asked them to ship a package to Istanbul Turkey, so far in Istanbul for one month and doesn't deliver, they say need clearance, that the FedEx office they don't explain that clearly before shipping if I know there is clearance, I never shipping the package, so far I call the useless International Service, they do nothing, just talking without solving the problem. This will be the first and the last package for delivery with "FedEx. Bad service especially Internationally.
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July 2022 by Dane Davidson
Fiance went in around 530pm today to ship a package and had a awful experience with only what I could describe as a "business assassin". The young man with curl hair, dirty nails and a rude attitude suggested that she "couldn't afford" to ship a $19 package and the post office might be able to cheaper if she "didn't have the money". I don't know who trained this kid but the entire experience according to her was not only embarrassing but lacked any form of customer service. I've been in sales for 16+years and if anyone who worked with me and acted like that in front of a customer I'd be sure to make sure the right people knew and it didn't happen again. Far cry from the last experience I had while in there just a week ago and shipped $50 worth of stuff out.
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July 2022 by Steven Brown
Fantastic staff that packaged and shipped my documents out very quickly. Great customer service!
