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September 2023 by Jim Witkowski
Walked up to the door. A familiar worker was standing at the door. It was 8:43pm. Aware I was only getting a case of water and didn't want to be of any inconvenience.The door was locked. The gentleman let me in, after confirming with the lady behind the counter. I entered the store. After getting down the aisle, next to the entrance, to get the case of water, I am immediately told to take my backpack off. I responded, that my medications are in it in case I need them, also nothing else is in it for shopping and that was usual, it won't come off while I'm shopping.. The lady employee said you got to go then. I responded with all I need is some bottled water.She didn't care and immediately pulled out her phone to call the cops to remove me, as she said. I walked out. Telling her again, all I needed was water. Her response was, " I ain't got time for you stealing." Then shut the door. ..That had to be the most uncomfortable time I've ever had in that store. I carry a backpack, to make it easier, not to dislocate my arms from shoulders, from carrying bags with hands.. it's also something that I've been using for groceries when I go there and have Never, been bothered before..I go there weekly and spend on average $100.00, every visit. although, this was a quick visit I was making because of time of closing.I have an account with family dollar and don't get how people can just single out someone and assume they are a thief. It's insulting ! What irritates me about it all is how I'm approached to take something off of myself that isn't getting taken off for any reason, but only at the counter to place my purchases in it.While women walk in with purses including purses bigger than my backpack. They don't ask them to leave it up front.Either you get more comments than you can handle or really could care less about your customer service.. this has to be the shadiest way a business can operate. To allow such an operation to exist is pathetic.. get a better way to deal with your thieves.What gets me more is that I thought this store was my go to place, because there are no stores nearby. The store was clean and organized and employees were friendly or helpful.. not last night. One time I got back your merchandise, something a person stole right in front of me..Not only do you have a thievery issue, but it also affects people that literally have no ill thoughts. While understanding why you request the removing of a bag while shopping, it feels completely insulting!People that steal give everyone a bad name.. I despise all thieves.. you will when they do it to you.
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June 2023 by Regina Bennett
The people that work here are nice, it isn't the best looking store however, that's a corporate issue. The employees really work to make this store an inviting place to shop.
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May 2023 by Angela Cross
Half the sign is missing, most of the windows and doors are boarded up, and the ones that aren't have bars on them. Looks like it was abandoned years ago and somehow amazingly open. Doesn't look safe at all and the neighborhood is not. good.
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August 2022 by Mother Reed
August 1,2022. The William St Plaza store is the worst Family Dollar store in the downtown area. On this day 6 people in line, waited for almost 10 minutes for a cashier. 2 clerks finally came to service us (at just 1 cash register) they both were rude and disrespectful to us. And when several of us said we were going to complain to the company, we were told "if you didn't like the service then go somewhere else"!. The company really needs to do a surprise visit to this store!!
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August 2022 by Sebastian Alvarez
Chaiska one of the managers there is as rude as can be! If you ask for help she'll very openly avoid you and move to another part of the store. One time I was going in at 8:55 pm 5 minutes before closing and she literally yelled at me to leave. When I was waiting for my ride she let her friends in right infront of me past closing!
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June 2022 by Cristine Douglas
Always good customer service and you can find unique home decor!
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February 2022 by Jacqueline Perez
No stars, this family dollar has been stealing from customers for a long time. Check your receipt after buying in this store. Cashier will charge you for items you did not purchase and when you inform them of their overcharge they get upset and nasty, this is including the Manager, they will also overcharge you on items if you do not realize it, for example prices on the shelve are different from what they charge you at the register, so if you saw it on the shelve for $2 they will charge you $5 and not inform you of the change and when you bring it to the stores attention they get upset and nasty, once again this is including the Manager. I spoke with the lady manager about the situation on more then one occasion and she did not want to be bother, I told her I will report the store and said go right ahead. This is not something that has happened once or twice and I know if its happening to me its happening to many others. Check your receipt after buying in this store.
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December 2021 by LilMaMa
Nasty,junky,unorganized. Carl paledino needs to fix this. The house door they hv up their is jus ghetto.
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September 2021 by Stacy
Nasty,junky,unorganized. Carl paledino needs to fix this. The house door they hv up their is jus ghetto.
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June 2021 by Kellen Lane
Clean and organized
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May 2021 by Monique “Soft-Notes”
Very convenient
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January 2021 by Stacy Moss
Nasty,junky,unorganized. Carl paledino needs to fix this. The house door they hv up their is jus ghetto.
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January 2021 by shabell killian
Terrible the have a house door as a door. The employees play way to much.
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September 2020 by Gloria Grams
I like Family Dollars yet the stores are different in different neighborhoods
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September 2020 by Marty mar
They never have bags, Horrible customer service lady was on her phone while cashing us out .
