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“I went to Brockport,NY Chase Bank to make a vehicle payment and because I forgot my statement stub, the lady wouldn't process it, told me she couldn't help me with my car payment. I argue it, cause the phone representative told me I could show my drivers license and they would look it up. Bad experience ( 1 star Brockport), but this Chase in Buffalo, NY of Amherst street the greeter, and teller were amazing, friendly they assisted me with my car payment and she was very patient with me as I fumble the cash payment, as I wasn't expecting this kind of service. They were wonderful!”
“They have incredible in-person customer service. Sadly their online banking is quite lacking. I wish the platform was more updated and better performing. It continues to have issues and won't link with programs like Quicken.”
“This credit union was recommended to us and we are happy with the great service we have always received. Justin has been fantastic helping my husband build his credit and is ALWAYS patient.”
“Greg, the branch manager, has personally handled two stressful issues that I have had when the regional bank team refused to do so. His devotion to customer service is unmatched, and it is something you can't get at a larger bank where you're just a number on a page. Keep up the great work, everyone at the branch, but especially Greg!”
“Just wanted to give a shout out to Nicole at branch 372 in Williamsville. About a month ago, I was having a terrible day. She was extremely kind and went out of her way to provide great customer service. Thank you, Nicole!”
“This credit union is by far the best !!! I have others which I won't name them, for other reasons, and had others, but this one I've had since I was 15 so 20+ years now I've stayed, they really go out there way to help, they care about you they truly are the best bank , I live further from here but won't stop me from staying , great staff , best credit union!! Great service thank you for always putting me first and helping me out when needed”
“Exceptional service from Amanda at Chase Bank! Her professionalism, attention to detail, and friendly demeanor made my banking experience smooth and enjoyable. She went above and beyond to address my concerns and provide helpful solutions. Kudos to Amanda for making banking a pleasure!”
“M & T bank is the ABSOLUTE best. You call a branch and they answer. The online banking is exceptional. Very smooth interface and functionality. Great customer service and overall banking. Anyone on here writing a bad review should get their head examined because they are very wrong.”
“I have been a member here since 1975. At no time during this time was I ever disappointed with the service that I received. Over the years, I have taken out several loans including a mortgage. Since Credit Unions have lower rates repayment was easier than through other venues Parking is plentiful, off street, and secured by fencing. Access is granted through a camera and buzzer system so security is never a concern. Due to the nature and location of the business, English and Ukrainian are spoken by the employees. The office is simple with no embellishments. There is no waiting room but I have never experienced more than a 5 minute wait for service. This is no "backwater" business. Online options equal to the banks are available including bill payment. If possible for you to join, you will never regret doing it”
“I went in and spoke with Monica this morning regarding opportunities and support for starting a business. She was so welcoming, friendly, and helpful! She even went above and beyond to make sure I felt comfortable, inviting both my dogs in to say hello! I have been walking by almost daily since moving back to the city. Anything that Monica felt was beyond her scope, she made sure to listen carefully; strategically approaching the challenges I presented with a "let's find out together!" approach, rather than acting "too busy" or worse, turning the questions back on me and making me feel insecure. I love that it is a physical location, a quick walk away from where I currently live for problem solving with a real human. Monica is a superstar, I cannot give her and her team enough praise, gold stars today! Did I start the business? No! Turns out you need to be "Established" ! Waiting for an email on those directions. Stay tuned!”
“Best in the Business!!This credit union is the crown jewel of financial institutions! They consistently have outstanding rates and the service here is the best in the business!! Ny & Sara are always friendly, kind, efficient AND professional!!Highly Recommended”
“I have been with this credit union for over 10 years now and I've never had any problems. Service is always good, the cashier's are always friendly even when the lines are long. They helped me finance a couple cars and take a couple vacations.My biggest complaint is they really need an expanded parking lot if it's always going to be filled with oversized trucks, but I suppose that not really their fault.”
“I now have to come to this location if I want a Drive Thru, because my neighborhood Key Bank closed down. This drive thru is smaller, only one lane. But they seem to work faster here than at my original bank. The worker both times I've come here now is very kind, polite & is helpful.”
“After years of dealing with the big banks, I have to say that I have never been happier than I am with Evans. All the employees of the Elmwood and Delaware branches are absolutely wonderful people (I have not been to the other locations).”
“The customer service at this bank is outstanding. I previously had accounts with two big, international banks, so I didn’t know the difference until I came to M&T about 20 years ago. When you call or go into the branch, genuine human beings actually help you. And they’re friendly! I’ve had several types of accounts with this bank and a few times when I’ve had questions or needed advice, and they’ve never let me down.”
“Besides the current events this bank is friendly and efficient everytime I have needed to speak to someone the wait wasn't long or no wait at all. It would be 5 star but even before the pandemic the ATM would be empty at times.”
“Certainly the most beautiful interesting bank I have ever met. Its architecture stands out in the street with its imposing style, with giant windows and golden roof. The interior does not disappoint, with the ceiling decorated with motifs referring to industry, commerce, the arts and power.”
“I have had a nice experience with KeyBank so far however I've just started at this bank so hopefully I will continue to be happy with my choice in this bank”
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“I was prepared to hate this place when they took over my First Niagara branch. I was upset about First Niagara being sold and then I was surprised to learn that not all the branches would become Key Bank. I had never heard of this regional bank from northwest Pennsylvania. I marched in shortly after they opened planning to take all my money out and put it with a local bank like Evans or a credit union. I was greeted my friendly and knowledgeable employees, many who seemed familiar from the First Niagara days. I asked them why new customers were getting $200 for new accounts and I got nothing for the switch over in which I had no choice. They explained I had been grandfathered in to an excellent checking account with perks NWSB does not otherwise offer which includes free unlimited ATM withdrawals from an US ATM. I use online banking and the app quite frequently, but every once in awhile you need to pop into an actual branch. I'm lucky this is my local branch and glad that a bank would stay invested in this transitioning neighborhood where not too long ago, thus census tract had a median household income of about $27,000. A bank I can walk to where everyone is friendly and happy to see you. The security guard might actually be the nicest person in there, and he's certainly got stiff competition. What more could I want?”