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November 2023 by Kelly
If Demonte wasn't getting high and drinking on the job maybe he wouldn't have completely deleted my Google account and now I have lost all my photos.
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September 2023 by Rudy Owens
Monty gave me the best customer service I've ever experienced in any store, he went above and beyond to get me into my new phone. He also put me on this program that saves me 30 dollars monthly on my bill. Who ever is his boss needs to give him a raise he's really good nice and polite.
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September 2023 by Vanessa Oneil
Tyekwon was a great help! Very professional and knowledgeable. Made my transition to cricket very smooth.
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September 2023 by Robert Rohrback
Tyekwon is great at his job he helped me with my Google Maps good customer service very polite and professional will come back to this location
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September 2023 by Andre Miles
I really appreciate monte the store manager. He went above and beyond to help me get my phone together. Great customer service
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July 2023 by Knuckleball Lady
As a Cricket customer since 2004 I was highly disappointed by the customer service I received here. My phone broke and I needed a new one and saw one in my price range online at this store. I was told it was only for new customers and that there was no way for me to get it. I am no longer a Cricket customer and am very unhappy that they don't care about or value loyalty.
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July 2023 by Lorraine Howard
Upon arriving at cricket i was greeted by a gentleman named Monte.. He was sooo very kind and helpful..he assisted me with getting my bill lowered.. I really appreciate his help in every aspect.. Not only was he very helpful and his smile is very refreshing. I will DEFINITELY be back to get a new phone and will be looking forward to being helped by him... THANKS MONTE ?.
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July 2023 by Karema Mason
These guys Monte and Ty really halped me out. Excellent customer service. Very welcoming and understanding. We had great laughs for my visit.
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July 2023 by Stacy Love
Monte is a very great worker he goes above and beyond to help you find all types of deals and he won’t stop until you’re satisfied. Come see him at the Delaware in Hertel location.
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July 2023 by Lennie Copeland
Monte is Awesome!!! in customer service, I really appreciate how he has helped me over the years ?. He deserves a raise...
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July 2023 by Amy Kramer
Monte is a pro! This is the second time he has helped me with my phone needs and is the only person that I will come to for service with this. Top notch!!!!
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June 2023 by Janine Glover
The Delaware/Hertel (North Buffalo) Cricket location is Amazing. Monte (Store Manager) and Markel are wonderful. Customer service is everything and theirs was perfect.
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June 2023 by Letezgu tesfagabr Libsu
This cricket store by far is the best. The manager over there Monte is super nice and helped me take care of all my phone needs.
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April 2023 by Angela Beasley
I went to the Cricket store 45 minutes before closing. I spoke with Karar months earlier regarding a phone upgrade. He was training two employees with customers and also providing me customer service. As the store was closing I asked if I would still be serviced; he said of course. I upgraded two phones, added a third line for my Mom who had service with another provider. Karar stayed an hour and a half after closing to provide my exemplary customer service. He explained the new phones and helped my Mother port her phone in. He advised me on bundle sales and was such a joy. I had two major phone carriers each a decade a piece. I never received that type of Customer Service that Karar gave me. Please run to 2352 Delaware Ave in Buffalo and see Karar, he's the best.
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March 2023 by Patricia Gombos
Five Stars for Brianna D.!! She was friendly, knowledgeable, and thorough. She also has SO MUCH patience. We waited on hold for over 45 minutes in order for my order to be completed correctly. If it wasn’t for Brianna D. My Daughter’s Birthday wouldn’t have been as great as she made it!! Walked out with the Gold iphone 14 Pro Max, with all the bells, whistles and accessories a kid could need!Thanks Agian Brianna D.Sorry I can’t remember your last name?
