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March 2024 by Jerry V
The only place to go for new fixtures. Great selection of sinks, tubs, fixtures and more. Friendly and helpful staff.
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October 2023 by terry fleig
Might be an okay place to order new plumbing, but I would warn against ever purchasing any of their display merchandise (more on that later). They have a nice selection of top-end merchandise. I wanted top-end merch so that it would last. Alas, the kitchen faucet I purchased broke in under 6 months. Apparently, top end faucets have more brass parts, but still not ALL brass parts--so the plastic interior part in my faucet broke. Even if the faucet is guaranteed, the cost of a plumber for replacement is astronomical. Interestingly, the less expensive faucets I got from Lowe's are still fine.As far as the display models are concerned, I purchased a display faucet that did not have the supply lines. Apparently, on this particular faucet the supply lines are pre-attached and you cannot just go and order replacements, though they did grab some supply lines off a different display faucet (pity the customer who eventually buys that one) to give me, though those did not work (two times I am paying for a plumber so far on this faucet). When I brought the faucet back, they were not interested in refunding my money since the display items are clearly labeled "nonrefundable." I thought that since they had taken off integral parts of the faucet without giving any notice of that (they said I should have not purchased if I didn't know the details of the product--such as what should come with it). After I was extremely vocal about my opinion on how I felt they were really not forthcoming, they did offer me another display faucet I could maybe use for my mother's bathroom remodel (but now I am feeling uncomfortable suggesting my mother use it as I don't want her to have to pay extra time on a plumber for an item that does not work). Anyway, this left a bad feeling for me on how they might handle customer problems down the road, especially since I purchased multiple faucets, a kitchen sink and a toilet from them in the preceding three months.Otherwise, when it comes to shopping, they were very willing to help me look around the showroom (though it takes many minutes to get a price on any item--they have to look up every price as they are not posted on the items). The first time I was there, the sales rep was very accommodating and said they would send a printout with what I was interested in and the prices, but the sales person misfiled or something and it took weeks for them to email me the info.Some things they have in stock, but for the most part, plan on having your item take at least a couple weeks to ship in.Anyway, feeling uneasy about how they might stand behind their products, I ended up purchasing the items I still needed: a Brondell bidet and a Kohler toilet, directly from the manufacturers and that worked out just fine.
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September 2021 by Matt Pierson
I drove all the way over here after looking at the Google reviews and from the outside looking in the showroom looks very lovely, and like they definitely could help me figure out what I want for my bathroom, however it appears that they are semi-closed. The sign on the outside of the door says that you have to make an appointment during business hours. I don't know, I drove all the way out here and I'd rather disappointed. Don't let yourself make the same mistake that I did. I probably won't be driving all the way back out here again.
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July 2021 by penny mathews
Terrible customer service.
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December 2020 by Lori Paolini
Great and professional business.Kayla is the best!!!!Thank you
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March 2020 by Donna Hamilton
Excellent products, excellent customer service, high end products. Our home looks beautiful! Highly Recommend Them!!
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April 2019 by Joe Niezgoda
The place has all of the top end things you can want for your kitchen and bathroom and the prices are great. The ladies in the store are very helpful as well. If you want junk go to the big box stores. If you want a knowledgeable staff and products that will last a lifetime, go to Buffalo Plumbing Showroom & Erb Co.
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January 2019 by Adrienne Spurio
Phil is very helpful.
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January 2019 by Mary Saviola
staff very helpful
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February 2018 by Nathan Boyer
Terrible customer service and delivery time. The sales person Didn't have a sound technical understanding of the devices she was trying to sell in addition was clear she was getting a kickback from delta as that was the only option she was willing to offer. After not making the 4k fixture purchase (went with ferguson, awesome experience) the previous tub orders went down the drain. I wouldn't give my business to this company
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January 2018 by Rachel Robinson
I went there to order a shower head. The service was divine and the representative showed me all my options. She was very thorough and attentive. She also let me know when the order was placed and kept me updated throughout. I am so very happy with this purchase and I would recommend the showroom to anyone!
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January 2018 by Courtney Collins
I've visited Buffalo Plumbing Showroom multiple times with clients and for myself. Whether I scheduled an appointment beforehand or just shown up, the consultants are very attentive, friendly and extremely knowledgeable on all things plumbing. I always receive the attention and education necessary for the appointment.
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January 2018 by Steve Movalli
Very good selection of plumbing fixtures and exceptional service. Marcia helped my wife and I get just the right fixtures for our bathroom and kitchen (long story). I would recommend Buffalo Plumbing Showroom to anyone re-doing their bathroom or kitchen. Way better quality and service than Home Depot.
