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December 2023 by Joycee W.
I often need to rent vehicles from this location and have yet to be let down. They have a wide variety of vehicles onsite. Tuesday, was there picking up a vehicle for work travel and was able to witness the outstanding customer service provided in a very high stress interaction. The associate politely educated and humored the customer although from what I witnessed, the customer was wrong. I could appreciate the associate keeping his cool and adhering to company policy without being rude or condescending.
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August 2023 by Kelly W.
This location is an embarrassment to Budget. They get an F in Customer Service. The cars smell awful, I found marijuana in my car so the cleaning standards are pretty low. I can not express enough how rude the front counter employees are. Budget needs to monitor this franchise location as they have completely turned me off from ever using Budget car rental again. I tried to avoid giving any stars but had to pick 1
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June 2022 by Taylor Gillmeister
Do not use this place! We booked a truck to move on a very short timeline a month in advance. We showed up this morning and they have no truck available. They gave it away to someone else. We are now left scrambling trying to find a truck from other places. Completely unprofessional.Update: they also tried to charge my card $75 for a no show - unreal!
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June 2021 by Jesus Perez
Affordable...Cars are great & clean
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May 2021 by LLunito Hernandez Perez,Jr.
Affordable...Cars are great \\u0026 clean
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May 2021 by Juliette Peterson (Joules)
Super helpful and friendly employees! Clean vehicles. Fast service.
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May 2021 by Quincy Wilson
This was my first time going to budget and it was great I ran into some confusion on what vehicles I should take out of town but with the help of Frank \\u0026 the other gentleman that was there they got me into something I love \\u0026 I will be back for my next rental !!!
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April 2021 by R W.
I prepaid for my rental using my credit card and was advised upon arrival there would be an additional $250 hold as opposed to renting directly from the facility the hold is $150. They could not provide a clear answer of why so I chalked it up as policy and took the car that was provided. I drove away with the windows down and rolled the windows up at my destination. When I got in the car again it reeked of marijuana and whatever they used as an attempt to cover up the odor. The odor was so strong I got a terrible headache and could not pick up my children to take them to the airport. I was late arriving to the airport because I had to take that car back to exchange it. No apology for the inconvenience, no sympathy, empathy...NOTHING! I was only given another vehicle. When I returned the car, I noticed an additional charge and called customer service. I was told it was for time!!! I explained how much "time" I had to spend exchanging the first car. The gentleman I spoke with was immediately apologetic and advised he saw the exchange with no explanation provided. He advised the charge would be removed. The reason for the one star rating is solely for the facility. The agent could have very easily provided that courtesy having firsthand knowledge of my unpleasant issue.
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March 2021 by Andre C.
Absolutely the worst customer service I've ever experienced. Car reeked of marijuana and was not thoroughly cleaned. Tire was flat and wrench to change it was missi from the trunk. The two guys working at the store were ZERO help. Take your business literally anywhere else.
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March 2021 by Andrew H.
Rented me a car that stunk of weed smoke and had gross slime spattered inside the car. No Covid cleaning. Car tire was low when I got it and flat the next morning when I needed to use it. Missed an important appointment and was not helped by budget Avis at all. This place is horrible.
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February 2021 by Darlene McMickens
Horrible customer service the elderly man needs to retire the young lady in there she just needs to check her attitude you cannot work with the public and be nasty like these two people at that counter just nasty they need to be retrained
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October 2020 by Wesley Abraham
Awful car I rented from there as it smelled like smoke and was never cleaned. Never again will I rent from them. Best part was that I returned it and they turned around and gave it to the guy next to me. They didn’t even clean the car before passing it along. Breaks were awful.
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September 2020 by John Kuwik
Nice place well staft and close by. !
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September 2020 by Jeremy S.
I'll be nice and go with two stars, as it could have been worse. I booked a van online with them and came to get it the next day. They didn't have it, and the guy there just muttered about how that shouldn't have happened. (That's very helpful, of course.) He had, in fairness, left a voice message that I missed, but that was the end of his courtesy. No explanation, no suggestions about what to do or where to go, just it wasn't his fault and that was that. I understand that customer service standards are a bit different on Main St., but man, it's been a while since someone made so little effort to appease me after wasting my time and utterly screwing over my plans for the day. Would not recommend.
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August 2020 by Rosa Parks
Very good Customer service. I received a courtesy Vehicle upgrade for no reason besides Great Customer service.
