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October 2023 by NIZAR Z.
Nothing but scammers.My cousin broke down in Buffalo and got towed to their shop. They scanned the codes and determined he needed a transmission rebuilding that would cost over US $8000. The shady guy didn't even hoist it and do a physical inspection. My cousin declined the service and requested a tow back to Toronto Canada. The cost was close to US $1000.My cousin's mechanic inspected the van and found the problem in no time... a drive shaft section and its coupler at the back differential end. COST WAS $900 CANADIAN parts and labor and taxes. !!!!
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October 2023 by B Sny
Had no choice to have car towed by Browns they have a scam thats been going on for years with Town of Tondawanda police for all accident seens even if you have a tow truck show up they wont let you use it. Kid showed up to tow my car with slippers on was there less than 5min towed 1.1 miles $1300 ABSOLUTELY INSANEService: Special vehicle towing
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September 2023 by Brandi Phillips
I took my car here when it needed a new transmission because of good reviews I read online. That was Feb 2020. It cost me over 3k to have a new one put in.Then in Sept 2022 it needed yet another transmission. Another 3k gone.Now today, a year after having a “new” transmission put in I’m being told I need another one. I called and was told there was nothing they could do but would be happy to take a look.I declined because 3 transmissions in 3 years is beyond ridiculous.Save yourself time, money and frustration and go elsewhere!!
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September 2023 by adithya likith
Zero star would be there attitude towards the work. Had an issue with car no one bothered about what i have to say and plus charged for leaving my car for an hour. Pathetic it is ..
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August 2023 by Chu Star
was searching around on my days off for an inspection due and oil change by the end of the month. Found this local business and the men were kind and helpful. Received fast great service as well. Great place to get work done ✅ and would recommend again ☺️Service: Oil change
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August 2023 by Lisa U.
I will not deal with this company again. my sons car was towed there. They are now trying to lie about the amount of days it has been there Including non business days. They even gave him problems getting pics of his car for insurance to get the vehicle out which added another day. Just absolutely ridiculous and not my first bad experience. I don't know if there are new owners but this isn't the first incident. I dealt with them years ago and had good experiences but not anymore. They will no longer get my business.
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July 2023 by Sasha smith
Tow service was okay. The driver watched me be assaulted and then told me she couldn’t get involved. She then told the police that I was the aggressor and the assaulted the man. So if your a minority don’t call them
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June 2023 by Jess “JessInTheCityy” Moore
Anthony was awesome! I sold my car through an online service, and Frank Brown Towing was the company that collected my car. Anthony went the extra mile to make sure I got as much as I could. He was knowledgeable and kind, and got the job done quickly. If you need a tow, I absolutely recommend Frank Brown towing! 10/10, amazing service!Service: Car towing
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June 2023 by Larry Sullivan
My car was towed by Walter Brown Towing. Fortunately, Anthony Grover was the gentleman I dealt with . He was both courteous andprofessional ! Thanks !Service: Special vehicle towing
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June 2023 by Jenny Bishop
Horrible. Car got towed (my fault) but looking for it at 2 location as they have the same number. Money was tooken car had marks on it when picking it up.
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March 2023 by Janie McKenrick
They are emotional support dog friendly! They serviced my vehicle even with the "boys" in the car. Great help from the mechanics, Rooster( hard to forget his name) the gararge manager and the kind financial lady!!! So happy to have found a great place ?
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March 2023 by Steven Schenk
Incredibly deceitful. Lied about everything, and then held our vehicle hostage until we simply paid what they claimed we owed them. I am filing a complaint with the BBB.Service: Car towing
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February 2023 by Singleton C.
learned about this company after one of there tow trucks hit my car on main street I agreed to not to go through the insurance and let them handle it a place named 2480 auto did the work every thing worked out fine. So a called about tow price was quoted 110.00 for 8 miles truck was suppose to be here within a hour didnt arrive for 2.5 hours, truck arrives car is half in street half in driveway driver wanted a extra 150.00 I declined hour latter I get a text saying I will be charged 50.00 dollars decline fee on my card. smh... beware
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February 2023 by J G.
Bad faith practices at Frank Brown auto !!!Daughters car went in for service.Bill was higher than expected. As a parent I paid on the day the service was complete a partial payment of $800.returned days later to pay another $200.5 days later my daughter returned with final payment and then charged her an additional $1000.00 storage fee!!!!!Uou would have thought they would have told me about that policy as I was trying to make Good Faith effort!I was told I should have read the sign.Wow!!!Such Bad Faith Practices Beware
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January 2023 by Mark Matesich
Very good and friendly service. Arrived on-time and got the job done.
