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September 2023 by Stacey H.
I have been going to Basil, this location specifically, for over 15 years and getting my cars serviced there for more than half of that time. Ryan, the service manager, is always amazing to work with! I have tried other Basil locations and other dealerships in the past, but had terrible experiences. Never had a bad experience with service here!
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September 2023 by Lakyta S.
Called this dealership after extensive research on the Chevy Trax vehicles. They had an abundance of them on the site. Interestingly the 2021 with approximately 7k miles was significantly lower in price in comparison to the 2020 actually also milage as well. I called to inquire as I had appointment to set up test drive. The sales rep that I spoke to said "Oh that's probably not correct. I advised that it's considered false advertising. He states it happens often. So how is it my fault if they're advertising incorrectly?I was looking forward to giving them my business, but this experience alone ruined that. It makes them look unprofessional and untrustworthy
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March 2023 by Diana Markovich
I am giving this Dealership a very good review. I was going to buy a car from them and they were very gracious in their time and explanation. Kerri is a great Finance Manager. Tyler is a very Salesman. I drove 3 of their cars and 1 from the Basil on Walden all vehicles were very nice. I just couldn't come to terms with the trade ofone of my cars and the interest rate. However they were able to get me the financing which is great ?. I recommend this dealership to anyone looking for a great used car.
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March 2023 by CHUCKIE'S HOT DOGS SAUCE MIX
Unbelievable deal, they were prompt and gave us a great trade in price as well as had us on the road with our new car in just 2-3 hours!!!!!!! I would recommend them all day long!!!!
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March 2023 by Google user
I am giving this Dealership a very good review. I was going to buy a car from them and they were very gracious in their time and explanation. Kerri is a great Finance Manager. Tyler is a very Salesman. I drove 3 of their cars and 1 from the Basil on Walden all vehicles were very nice. I just couldn't come to terms with the trade ofone of my cars and the interest rate. However they were able to get me the financing which is great ?. I recommend this dealership to anyone looking for a great used car.
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February 2023 by Hiram Lopez
Lauren is very helpful and Kire take his time to explain everything and makes sure you understand. I just bought my third car with them.
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November 2022 by Nicole
Lauren was very knowledgeable and patient, and made the car buying process quick and easy. There were no extra fees snuck in and I’m very happy with the honesty.
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September 2022 by Richard Chapman
Amazing customer service, got us through the whole process fast. Answered all of our questions and even went above and beyond by letting us have the car for a day to see if we liked it.
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September 2022 by Leche Plays
I just went to buy a used car here. The people there were great and very nice. They explained the car in great detail. The people also had great attitude while we were talking.
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September 2022 by Joanne G
I went to look at a 2005 Saturn with very low miles that Basil Resale has for sale - Listed at $6,995. I expected some issues with it as it is an old vehicle but assumed a reputable dealer would have looked it over for major safety issues. I drove the car and indicated there was a clunking in the front right tire and was told that the control arm needs replacing and that they would handle that in order for the vehicle to pass inspection. With that I asked if it would be safe to take it to an independent mechanic to have it looked over. The salesperson (who I will be kind enough not to mention his name) said "Do you plan to drive on the highway" when I said "no" he indicated it would be safe. (That should have been a big enough clue for me to walk away). While driving I noticed a bad shake in both the front and the rear of the vehicle at 50mph. The mechanic had it on the lift a few minutes and showed me big soft spots in the floor where the floor was rotted and rusted out. They showed me a very shaky unsafe front tires independent of the controll arm, and a proved the power steering was completely SHOT! On my way back to Basil, warning lights came on the dash that said "COOLENT". Shame on you Basil for trying to sell that death trap - WNY expects better from you!
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August 2022 by Joe Brown
Lauren Allison from the Salesteam over at Basil Resale Delaware was not only very professional and courtesy during the initial purchase of my vehicle. She has also followed up with me on more than one occasion to make sure that I am still happy with my new ride. Even helping me schedule an appointment to bring my car in for routine service and maintenance. She has definitely gone above and beyond to make sure my experience with Basil Resale Delaware was a pleasant one.Thanks Lauren!
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July 2022 by Jay Gray
Very strange experience. I walked in to look at a vehicle and the salesman just stared at me. No greeting. I looked at the car that was inside the building. He didn't offer any specs about the vehicle and when I asked, he still didn't provide any. They didn't want to move the vehicle out for my test drive so they asked all the basic questions beforehand. My price range monthly was 100 lower than the comfort zone at first. I would have paid more though but the guy was checked out out at that point. If he doesn't care why should I?
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July 2022 by Jacob Smith
Jeremy took great care of my truck and me. Thank you guys for employing such helpful people. 10/10 would recommend
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July 2022 by Mary Quinn-Stanbro
The salesperson Rob was very professional and efficient. I can also say the same about Kire, the financial manager. I would recommend Basil Resale center to my family and friends.
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July 2022 by KA RS
As always, excellent service. Needed a part, Sal ordered it and it was installed the next day. Every time I go for service or a problem, it gets tended to quickly and efficiently.