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November 2023 by Amy A
The service team here is top notch. There was a price discrepancy involving warranty work and they not only honored the lower price but did an oil change for free. Thank you Jake and Nelson.
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November 2023 by New York
This is the type of place that gives car dealers a bad name. I bought a brand new truck from Basil Ford several months ago. We worked out what should have been a great deal. Good price on the truck i was buying and a good offer on my trade in. That was the end of my being a satisfied customer. While i was signing paperwork and doing financing they informed me there was some transport damage on the truck. There were dents and scratches on the hood, door and cab corner as well as a chip in the windshield. I reluctantly followed through with the purchase because they promised everything would be taken care of. When i tried to have them take care of the damage on the truck is when i started getting the run around. I was told to talk to two different people in the body shop, the sales manager, the general manager and i was also told to call ford corporate. Another issue was they didn't have a certified ford glass installer. I couldn't get the body shop to schedule the truck in. I even offered to exchange some oil changes or accessories for compensation but they refused. So now i have a brand new damaged truck that has thousands of dollars worth of damage that i am going to have to pay out of pocket to have repaired. I would steer clear of this place. What seems like a good deal isn't always the case.
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November 2023 by Torrie Winfrey
I went in for some recall repairs. Car sent out with parts completely unattached. I was told I was the reason for it- specifically “ someone may have been messing with me” and that they didn’t do what was wrong ( entire PVC system unattached). I had to have my vehicle towed back to them in less than 24hrs being that is stalled on the 190 out of nowhere. I then asked for tow reimbursement in which I had to request a manager due to my advisor telling me “we not paying for that”. I was never asked how much it was ( less than 100 bucks by the way). I was also told the same thing by the MANAGER that someone may have been messing with me and that is why my car was the way it was. All RIDICULOUS- I have my key to my car and I don’t have the time of expertise to unattached anything under my hood. They had my car last for repair and dropped the ball big time. Instead of owning up to it they blamed me. I am still awaiting reimbursement for tow fee of 75.00! I will never return to this location again.
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October 2023 by Lisa M. Allen-Wilczak
There were a few bumps in the road initially but my buying experience at Basil was top notch. Vinny the Sales Manager was wonderful to work with, went above and beyond making sure my satisfaction was 100%. Alex the Salesman was very helpful also. Would recommend this dealership to everyone! Great Team!
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October 2023 by Katie Waterrose
This was my first time at this dealership and I was only there for a recall fix. I was completely blown away by the professionalism and care they took with both my vehicle and with me. They even wrapped up my steering wheel which earned some major brownie points as I have an issue with textures. I definitely plan on taking my vehicle back to them for routine maintenance in the future.
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October 2023 by Dennis Kohn
They were very good. The oil change and tire rotation did not take long. They also informed me on another issue with my vehicle and we’re not trying to push me into having the work done by them. I had an incredible experience.
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October 2023 by K M.
Buyer beware. DO NOT buy a used car here.I repeat, never buy a used car here.In the last 24 months, we have replaced the rusted out chassis, the brakes, and brake cylinders (which were painted over the rust), the electrical system, and now water pump, engine bearings, and fuel injection system (that was all hidden with electrical tape)...all for a truck that had 13k miles on it.We are now in over $18,000 for repairs the last 2 years, for basically a "practically new truck". Someone there made an intentional effort to hide the defects.We will see them in court.
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September 2023 by Gwendolyn Clarke
My aunt talked me into visiting Basil Ford, but because I didnt think I would get all that I wanted, I was reluctant to go, but when I sat down with the salesperson, he assured me that he'd find just what I need to fit my situation@ this time...Mike Cross worked with me, looked & found what I could afford, he tossed around prices until they made since for my budget...Everyone there was very nice, Mike stayed in touch with me the whole time, letting me know when the vehicle arrived, he waited for me to pick up the vehicle after 7:00 @ night & patiently explaining all the vehicles features...Again, this was @ night before closing when he was supposed to be closed & gone, he could've just said ( look, the vehicle arrived & you can come get it on another day) but he didn't... I need him to know how very much I appreciate all his hard work keeping me on my budget & actually budgeting it better than I had expected...Way to go Basil Ford, Mike's the man, you've got a keeper. Thanks again Auntie???
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September 2023 by Angela Jones
Great experience! Staff was awesome! They made me feel like family! This was my first time going to a Dealership and I’m glad I did love my new 2021 ford Escape they explained everything to me and Nick connected my phone to my suv I highly recommend them Thanks. Jim. Nick, and staff! Angela Jones
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September 2023 by christina schlecht
Vinny and Charlie were great! I appreciate them going above and beyond to get me into the vehicle I wanted! I was so nervous and they made the process so smooth for me! No pressure like you get from other dealerships. Everyone there was so friendly and said hi when they walked by and even made my kids feel like they mattered!
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September 2023 by Corbin Y.
The sales team here will waste your time and add hidden fees and scams to your final price. When you confront them about these fees,add on and other things, they will simply say "oh well you need that ". Avoid dealership at all cost
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August 2023 by Autumn O'Baker
Great overall experience purchasing my New Ford Bronco! My salesman Ed Hahn at Basil Ford, got me the deal I wanted on my trade in and more. I trusted him to guide me through the sales process and would do it all over again. I made the over hour drive from Pennsylvania to New York to get the specific vehicle and the deal I wanted, and I was not disappointed. By chance, I was paired with Ed when I showed up early for my appointment, but wow, did I get lucky. Ed was extremely helpful and knowledgable throughout the process. I would definitely make the trip to buy from Ed Hahn again. I am super happy with my new 2023 Ford Bronco Wildtrak, thanks Ed & and the team at Basil Ford!
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August 2023 by tonja stephens
The gentleman on the phone was polite and very helpful. We set up appointment and I dropped off my RV. The next day it was fixed and already to go. I love fast service. I had many other questions and he answered them the best he could and sent me to another place to get the answers I needed on weight of load. Thank you Basil ! Great job ?! So happy to get my RV back and in quick time .
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August 2023 by ricky hollywood
What a great experience friendly staff that went above and beyond for me. They delivered my car to my door by two nice delivery drivers and picked up my trade in. True red carpet top notch service. I highly recommend Basil Ford!!! I had Kevin Hartman in sales who was awesome and Nicole in finance who was great and made everything very easy. Thanks again Basil Ford I will be doing more business in the future!
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July 2023 by Mary Ann B.
I bought a new Bronco from Basil Ford and the whole transaction went very well. I delt with Nick and his Dad Jim. They were wonderful. They found me the truck I was looking for and the transaction was so fast and smooth. While waiting the sales team were so friendly and very kind. I would highly recommend Basil Ford they are great!