-
April 2024 by dstarrNR88
Paid them everything in full. Called them once because we hadn’t heard from them for over a month after a special order that they said would take 2-3 weeks. We were told they had a “glitch in the system” and had to reconfirm my ring size. 3 more weeks pass and still nothing heard from them. Give them a call and after confirming my ring size AGAIN, they said they had the ring sitting there. Asked them how long and they just kept telling me they don’t know. Asked them when they were going to call me and said they don’t know but I can pick the ring up tomorrow. Seemed nice at first but after they got the money they did not give a f.
-
February 2024 by Shonique Loman
Very good customer service nice jewelry
-
February 2024 by cara owens
Joslin is wonderful!! Great experience!
-
February 2024 by Kenadasha Barber
Just purchased my boyfriend a perfect watch and Bracelet with the help of Mehak Salam within 5 seconds she is so kind and sweet ! Tell her K sent y’all lol thanks again Mehak.
-
February 2024 by Megan A
Absolutely amazing, they were very nice and helpful!
-
December 2023 by Matthew Gomes
Yarden is a fantastic employee!
-
November 2023 by Roopa S
I had such a wonderful experience with this jewelry store I love the energy, I love the vibes, they're very welcoming, they're kind. They help you, they guide you and they work with you. I highly recommend that everyone should go here.
-
October 2023 by Angie Brown
Sharon and Yarden helped me find my boyfriend's birthday gift they were so sweet and professional and great prices!! Best in town for jewelry!
-
October 2023 by Latrice Gray
Paren "paris" is the best. He turned a stressful experience into a great experience. Thank you for being a patient sales person
-
September 2023 by Briandi Little
Garden and Kayley were both very welcoming and kind. I came in to get my ring cleaned and had questions around sizing and engraving and they were so helpful!
-
September 2023 by julie flanagan
The manager, yarden, worked with me to get me what I wanted at a good price. She is very helpful and accommodating!
-
September 2023 by Tino Abramo
Yarden is fantastic! So knowledgeable and sweet! I will continue to use her as my jeweler. Very honest and trustworthy, thank you yarden
-
September 2023 by Mike Summers
Friendly people, in store sizing of rings while you wait. Everything is done at the store which is outstanding. I’d definitely recommend them to everyone I know.
-
August 2023 by Dwayne Littleton
On 8/19/23 I purchased a beautiful crafted watch for my wife. The Manager Yardan and Kayle provided me with exceptional, quality service. As well as a reasonable price. They always take care of me. Tyler is a great, personable sales person with a professional oral about him.
-
August 2023 by Victoria Jayes
I originally bought a coach watch for my girlfriend on 2/13/2023. The very first time she wore the watch one of the pins holding the links together fell right out. On 3-1-23 I took the watch back to get sent out and worked on. They told me they could order the part and that they would call me when it arrives. I waited and waited, after a couple weeks I called to find out the status of the part for the watch. It has not come in yet is what I kept being told. Long story short the part never came in, I was then told they can send it out to get it fixed so they did. Over the next few weeks I called on the status only for them to keep telling me to be patient and it should arrive soon. After months of waiting and being told whatever they needed to keep me quiet they then informed me that they could not get me a new one and had to give my money back, that was on 7/16/23 and I still have not received my refund-check in mail. This was on July 16th 2023. So I bought an expensive watch, it broke, I returned it to them to fix and 6 MONTHS later still no watch, no refund and loads of wasted time. This has been a horrible experience and it has ruined what was supposed to be a nice gift for valentines day anf turned it into a nightmare without even offering a suggestion for a gift to replace what was broken. I do not think the staff were completely honest throughout the process and further I believe the "ball" was dropped several times, resulting in tons of wasted time and effort, poor communication and no valentines gift for my girlfriend. Thanks Ashcroft for single handedly ruining a gift that I was so excited to give.
