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January 2024 by Yasir Khan
While stranded in Buffalo due to severe weather conditions, the hotel staff played a crucial role in easing our difficult situation caused by consecutive flight cancellations. They extended a generous offer, allowing us to prolong our stay at a remarkably reasonable nightly rate, well below the standard charge. The rooms were not only exceptionally spacious but also boasted modern amenities, enhancing our overall comfort during this unexpected and challenging period of uncertain and harsh weather.Throughout our extended stay in Buffalo, the hotel staff went above and beyond to assist us. They consistently provided valuable updates on travel bans, ensuring we were well-informed amid the challenging circumstances. Beyond that, they went the extra mile to arrange for our meals and ensure our comfort, making a significant difference during a period of uncertainty and travel disruptions.
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January 2024 by Kesia Wood
I used this hotel to leave my car for the week and easy access to airport. Upon my return late at night on a cold rainy night my car was DEAD. So dead I couldn’t even unlock my doors. A lovely lady by the name of Christine grabbed a booster kit, googles how to jump my car (I have a hybrid and batteries are not noticeably accessible) stands out in the cold rain and gets me started. Way above and beyond what’s expected of a hotel employee. Thank you Christine!!!
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December 2023 by Amanda Michele
I've had the best experience staying at this hotel. I had the privilege of meeting a very professional, accomodating, extremely friendly and kind young lady who's booked me in each stay. Shout out to Keeyahna Cole ⭐⭐⭐⭐⭐ She always goes above and beyond to make my stay amazing. Shout out to the cleaning staff, restaurant staff etc. My room has always been spotless, the bar and restaurant staff are very friendly and I love the overall vibe of this hotel!! It's the only place I will stay when I visit Buffalo! Highly recommend.Rooms: My room is always spotlessSafety: I feel very safe staying here.
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December 2023 by John Noland
Upbeat atmosphere in lobby and gathering places. The packaged snacks and muffins are available all the time instead of just the breakfast hours like most hotels. They also have a cooked to order breakfast option starting at 6am weekdays but we left at 5:30am so I didn't get to try it.Speaking of our early morning I let the front desk know we needed a morning shuttle and it was right there waiting for us as requested.The room was good. Not big but plenty of counter space for our carry-on bags. The TV selection was from Spectrum and it was very poor. The remote was barely functional and when we finally were able to view the Guide the station numbers on the Guide were different than what the TV displayed. Also the TV numbers were formatted as ##-# or 62-1. I've seen this before and it has never made any sense to me.Rooms: The room was good. Not big but plenty of counter space for our carry-on bags. The TV selection was from Spectrum and it was very poor. The remote was barely functional and when we finally were able to view the Guide the station numbers on the Guide were different than what the TV displayed. Also the TV numbers were formatted as ##-# or 62-1. I've seen this before and it has never made any sense to me.Food & drinks: The packaged snacks and muffins are available all the time instead of just the breakfast hours like most hotels. They also have a cooked to order breakfast option starting at 6am weekdays but we left at 5:30am so I didn't get to try it.Noteworthy details: We checked in around 7 pm. The breakfast area was stocked with bakery goods, pop tarts, candy bars, chips and fresh fruit. And the coffee bar had fresh hot coffee.
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December 2023 by Kate Ryan
Nice spacious room with comfy pillows located 3 mins away from the airport. They offer shuttles starting at 7am every hour. We took an early morning flight and they were able to accommodate to leave at 5:15am. Morris the shuttle driver was very welcoming and started our day on the right path.
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December 2023 by Dee
Stayed at this hotel twice in a 10 day period. The apathetic front desk staff was a clear indication of the state of the property and customer service.Both days no hot water either day or night. We let it run as directed and it never got warmer than cool tepid (60 at best). The sink water same - not even warm. The towels were like sand paper. Skin turned red after using wash cloth it was so rough.The 2nd night was worse than first. Other than the beds, the room had not been cleaned or serviced and when I approached the front desk and the man was completely apathetic and mumbled that they were out of coffee. Sir I just told you there were dirty towels, trash and all the other stuff in room was empty but your comment is we are out of coffee? Room didn’t have hand soap or anything - looks like house keepers just made bed and left. The coffee maker had a moldy used coffee pod in it and everything thing else was empty. (Don’t say you have a service if you don’t intend on providing it). Refrigerator had someone’s salad leftover.The morning check out was just as indifferent. I mentioned the state of the room and lack of clean towels, supplies etc. she didn’t say a word and kept typing on her phone. Not even a “do you want a receipt”. Nothing — she took keys and put her head down on phone again. thankfully we each had our own towel and this was last day of trip, because we would have had to move hotels with this type of situation.Aloft is usually a good experience. This location is the EXCEPTION to the rule and I would not recommend using this location. There are 4 Marriott properties in this airport location - select one of the others. The location is good but for 170.00 a night I expect clean room, towels, no one’s trash, coffee service, hot water and a little bit of caring when those standards are not met.Rooms: Not serviced.Noteworthy details: Dirty rooms. Apathetic staff.
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November 2023 by lauraiz11
The most friendliest of staff. David at the front desk was so welcoming and reassured me my stay would be stress free. They have the best amenities from complimentary flowing coffee to a large game area with a pool table, board games, and comfy chairs and couches. The outdoor patio is perfect for the warmer evenings with awesome lighting and a fireplace. The housekeepers were so nice and kept my room sparkling. This a a perfect hotel wether you're awaiting a flight or just need some solo R&R time. I came with my pup Lenny (yes pet friendly!) I recommend this hotel to everyone!!
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November 2023 by Trek05574726193
The room was clean and although by the elevator it was very quiet. I arrived pretty early and Tanaiya at the front desk was amazing and very helpful allowing me to check in early. Location is great, not too far from plenty of shops and restaurants, being able to see the planes takeoff and land was a bonus.
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November 2023 by billmD3590ZR
The room was clean and the bed was comfortable, plus a good view of the city of Buffalo in the distance. The staff was extremely cordial and we enjoyed our conversations with them. We had dinner and the breakfast was very tasty. I want to say a special thank you to Mrs. Patto for her exceptional breakfast, and bringing it to our table was very thoughtful. Thanks again to all of your staff in making our stay pleasant. If we ever in the area again we will certainly stay here again. Bill and Eva. PS: LETS GO BUFFALO!
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November 2023 by F3963SIrandyk
Joe is the best very good with his customers I will always recommend to stay here plus very good with his personality to everyone thankyou plus u you have very clean and also great staff also it seems like Joe has very good experience behind bar u guys very lucky we will always stay here
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November 2023 by X2739BZgarys
One of the friendliest and most accommodating staffs I’ve ever experienced, including the shuttle bus driver. The hotel was very clean and inviting. My only complaint is that I ordered an oatmeal and it took 30 minutes and, quite honestly, tasted terrible. (but the burger the night before, was really good!) I would highly recommend this hotel!
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November 2023 by Shane Mullen
So they cancel my reservation the day before, charge me the day off and a week later I’m still yet to receive a refund. I called in the day before to confirm the cancellation and they rudely blamed the third party booking site. Called in a week later to inquire about the charge and they tried to refer me back to the third party booking site. The charge was from Aloft. Super rude employee couldn’t be bothered to help just told me to call back. When I asked if they could call me back he dialled up the attitude. I can’t give the name because he hung up when I asked. Not what I’d consider elite customer service.
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November 2023 by Tony Pool
Excellent hotel. Very clean rooms and clean bed. Good bar in the evening.
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October 2023 by X6557EKraulg
Friendliest staff I've encountered at Aloft establishments. Very attentive and even on wanting to check in early, even though they couldn't accommodate that, they did secure my luggage until I was able to check in even hours after check in when I couldn't get back to the hotel. Felt secured it was taken care of. For breakfast meet Ms Patti!
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October 2023 by Burmman Jess
Nice, clean and quiet. Bed was a little to hard for my taste but was still very nice. Would definitely stay there again. Our shuttle drive was excellent. Wife forgot our trip folder in our jeep and he turned right around quickly and took us back. Very polite and respectful.
