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November 2024 by Allee Jurewicz
Penny Keller is the worst “travel agent” there is. We had to cancel our trip to Cali because of how incompetent she is. I’m not gonna give her the time of day to type out all the issues we had with her but this is the second time she screwed up our vacations. Not sure what the qualifications are to become a travel agent but now I know you don’t need to know how to listen, comprehend, read or have a personality. Thanks for nothing AAA.
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August 2024 by CRAIG PAWLAK
Good service, but they don't print tour books any more. Available on line they said.
I'm old, don't want to read a book on line.
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May 2024 by Gary Hauser
Awful customer service
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May 2024 by Shirley Stewart
Great. Helped me plan my 2 vacations this summer. Jane was very patient and helpful
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April 2024 by Kevin Rung
I am so glad I called. The agent couldn't have been more helpful. I wanted to purchase a AAA membership for my son, and she made it easy to get the best roadside assistance plan for his needs. I purchased the RV plan for him.
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March 2024 by Nicholas Capozzi
Quick, helpful, and friendly.
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March 2024 by M ayaad
Really nice
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February 2024 by Emma Peirick
Easy and convenient to order foreign currency, plus a fair exchange rate.
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January 2024 by Jessica Wangler
Iv had two separate very bad experiences with AAA in Buffalo since I moved here. First time I had a flat tire and the tow truck that helped me ripped off my front bumper when we went over a curve - he actually admitted to me after that he messed up hooking my car up but figured it would be fine… while I was riding with him to a tire shop his walkie talkie repeatedly went off with communication from his buddies and the entire time they were talking about women and it was quite explicit. He actually had to tell his guys to shut up since he had me in the car at the moment- he was quite embarrassed.Second instance I had to leave my car on the side of the road due to a power steering issue and they were supposed to come tow it when they had a chance. They didn’t make it for several hours and when they did they attempted to tow it but told me the next day they couldn’t leave it at the address requested because it was not a real address (the address I gave them was to my COMPANY BUSINESS so I am quite sure it is a real address). Long story short they towed back to their place and I had to pay an extra $320 for towing further distance as well as overnight storage!! When I tried to argue they said “oh we called and tried to reach you so it isn’t on us”. That was true but the calls I missed came at 1am in the morning!!! Very dissapointed with AAA here in Buffalo. If I had know all of this would occur I would have just hired a different company and saved myself the hassle of dealing with idiots. On the other hand my parents live In North Carolina and they have never had a problem.
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January 2024 by Kim C
Excellent service!!!
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December 2023 by Charles Hamilton
Nice place
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November 2023 by Amy Giogas
Super fast getting my international license.
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October 2023 by Drew Metzloff
Jane the travel advisor was AMAZING!! Would recommend coming to see her for your trip planning needs anytime!! Thank you Jane! ??
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September 2023 by Peter Lang
Friendly and efficient
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September 2023 by Ronald Zaprzal
Missing information on a AAA debit card. Account transferred Coventry bank.
