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July 2024 by Anthony520 Lin
Customer service is trash
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July 2024 by Juan Pelayo
The guys inside doesn’t help I’m costumer for 8 years but that people doesn’t care about you look you and ignore you
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July 2024 by Michael Stonebridge
Me and my partner had a wonderful experience at this Verizon branch, came to switch from t mobile to Verizon. The staff was very patience and welcoming with us. Jose made the process very fast and answered all our questions.
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June 2024 by Marya Sofos
Amazing customer service, listened and help me more than any other Verizon store. They actually care about their customers and show it. Diego even stayed later to help me.
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April 2024 by chloe-ann molina
Tried getting a new iPad for my 2nd gen apple pencil and they gave me an iPad that isn’t compatible with it after they said it was.
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April 2024 by Jesus Aviles
Wrong phone number
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April 2024 by S D
Absolutely atrocious customer service, and a staff that does not seem to care about customer issue or complaint.
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April 2024 by Ami Katroshi
I am not very pleased with the service! Staff are unprofessional!
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April 2024 by Brian Offerman-Celentano
Went in to switch from T-Mobile and take advantage of some great deals Verizon has right now. We were lucky enough to be assisted by Kordell (I hope I have the spelling correct). He could not have been more helpful, pleasant and patient. It takes time to explain the deals and plans, choose phones and accessories, run credit, port lines over, etc. He was knowledgeable, walked us through everything, re-explained things when we asked, and has since followed up on a few things that I had forgotten about. Great customer service indeed from a great guy. Thanks!
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April 2024 by Irene Guild
Jose Cepeda was an excellent representative.
He went above and beyond to ensure my needs were met. That made my hour long drive really worthwhile.
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February 2024 by John Chin
I had a disaster with my phone that 3 different techs couldn't fix but when I met general Mgr Jane she fixed my phone she's very polite and professional she gets 5 ☆☆☆☆☆ to the owner you got a great general Mgr at this location you need more workers like general Mgr Jane truly a excellent Mgr with great knowledge of phones. Anyone looking for a phone store go to 8524 - 86 st see general Mgr Jane and get the best service you want .keep up the great work Jane. Every word is true and honest ?
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February 2024 by Alex Willis
My wife and I came here to transfer from T-Mobile. The staff was extremely nice and welcoming, especially Tasha! They did everything they could to make sure we got a deal and were extremely helpful. We highly recommend this location!
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February 2024 by Tania Hernandez
I had the most painful experience this afternoon. I visited this store and I felt like I wasn't heard and ignored and the employees were being nasty to me. The saddest part of this is that they are minorities just like me but the body language was insulting, disregarding and hurtful. How can someone so incompetent work for the community. The manager Ernesto disregarded my complaint and said it was none of my business when I asked what was going to be done about this. The sales person tash was very knowledgeable with phones but unfortunately short tempered.
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February 2024 by Georgios B.
I truly never post but I have never had a worse customer experience. After being a customer for over 20 years I came in to exchange my phone and buy a brand new one. Since my name was spelt different on my bill they claimed they couldn't verify my name and with the store closing in 10 minutes they couldn't help me and sent me to another store as rheir protocols may be different. Terrible customer service
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February 2024 by Kuma
Rude workers. Not just rude to me but to everyone else that goes in there. Especially people with language barrier
