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August 2024 by Sam
Very bad experience! I banked with them for a year when I needed to take care of something they always seemed lazy and rolled their eyes to all customers they would argue who should do the work. It made me feel super uncomfortable. The reason I left for good was they locked me out of the app and I called in they told me go to the bank and the teller said I should call in. I thought it was a big waste of time and told them if they don't help me resolve this just give me a check so I can go open a new account elsewhere and that's what I did they didn't even care.
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June 2024 by Yoel Fux
Customer service is exceptional
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May 2020 by Amin Shah
Worse bank experience, came to the cashier (young guy 5/11/20 afternoon) he was telling me that I cannot take out more than 2k dollars of my own account as that is the policy while I needed 5k. Told me that I can go to Valley bank Avenue-U branch to withdraw more than that. I just took 2k from there and went to the other branch. First of all they needed an appointment, while I was there at drive through and asked for appointment, they said not possible today while still had half an hour for closing. Second, shockingly told me that the cashier lied to you that we give more than 2k, I did ask him(beard young guy) again that you are saying he lied, and he said yes he lied to you and I cant help you either and wont be able to give 2k even and you have to make an appointment for tomorrow. Even though admitted that I was told a lie still no courtesy, no apologies and no appointment or money given.
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August 2018 by y weiss
if u like dealing with people that have a semblance of intelligence find a different bank. they repeatedly give me wrong information causing me all sorts of fees. As a whole al the people there are a bunch of dopes
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May 2017 by Esther Feuer
Friendly customer service, always helpful and with a smile.
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March 2016 by nadishia Forbes
Great customer service 💖
