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August 2024 by Yevgeniy Skaradinskiy
Nice and helpful staff. Very polite.
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August 2024 by Guly Jabrayilova
so easy for returning friendly worker
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August 2024 by micale
Good store hours, employee friendly and helpful. You don't have to way long if there is a line. Easy retur process Most important open 7 days.
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July 2024 by Neslihan arslan
They charge me $1 for very little piece of tape.
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July 2024 by Juan Roman Jr.
This is honestly the best UPS store I’ve ever patronized. Staff go out of their way to accommodate customers. They were nice enough to help me save money. Where do you find that? I recommend it very much.
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June 2024 by Katie Capobianco
I like this store. The staff is nice and they seem organized. They have really made my life easier with getting my packages delivered here occasionally. It gives me peace of mind that I know my packages won’t get stolen here like they do in my building
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May 2024 by Gloria Prashad
Love this UPS store the staff is always friendly and helpful. They usually take care of you quickly as well. I had a terrible experience with the location on 82 and 5th ave At this point I would much rather take the long walk to the 93rd street where the staff is friendly and knowledgeable.
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April 2024 by Kevin Krizan
Felt weird paying $1+ for a single piece of tape to close my bag that ripped.
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March 2024 by Sarah Locklar
The in store customer service is totally fine. They’re nice and helpful and doing the best they can with what they’re given. This company as a whole however is a joke. Why are they the United Parcel Service? They should be called the United Post it Service because that’s all I ever get are post its on the door. So your drivers make 6 figures now, but they still can’t ring a bell? And what about the environmental impact of sending these big trucks filled with stuff all over, just to NOT deliver it. UPS is a scam.
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March 2024 by Romi J
Yeah just go to UPS on 5th Ave. They are competent and great. Everytime I go to 3rd ave branch here, the employees treat you like you are incompetent and you're inconveniencing them. Your job is to help customers not to act like they are beneath you. They are very rude and always give attitude.
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March 2024 by Annie Zhen Fernandez
The people that work here are friendly and kind. They know what they're doing and are very organized, unlike another The UPS Store (3rd Ave and 71st St) that I've been to. It's night and day. The guys here at the 9322 3rd Ave location are great!
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February 2024 by Nadia Ruderman
Here is the situation I had to deal with:
*I shipped the package from FL to myself in NY (big painting)
* my package was shown as “delivered at Met customer” while I was home. It was never delivered to my building (we checked footage).
* the customer service was unreachable.
* the UPS store I shipped it from in FL said “We can’t help” (Read they don’t want to get involved)
* the claim was filed but no one from UPS reached out to me.
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Only one person was kind enough to help me. Yasmine Wenzel- a UPS manager from my local shop (the shop had absolutely nothing to do with my situation)!
“It’s odd that the package is lost, shown as “delivered at met customer, while you were home, yet no one can track it down!” From this frase on Yasmine showed me an unparalleled professionalism, kindness and being persistent with getting my situation resolved.
She called multiple UPS representatives, have sent emails on my behalf, stayed in touch with me to keep me posted about updates in my case…
And you know what? My package-an important family painting miraculously was returned to me!
I can’t thank enough Yasmine Wenzel for her help! Thank you so very much! ❤️❤️❤️
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January 2024 by tony abdallah
The employees at this location get no appreciation for the hard work they do. They are very courteous and attentive. On several occasions, Juliet, was helpful, respectful and professional. Kudos to this location for taking so much from customers without getting undone. -Tony A
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January 2024 by Catherine Paplin
Been going here for over 5 years now, and find service to be consistently friendly, polite, fairly efficient and helpful. It can get crowded, but I take that as a sign that they have a lot of repeat customers. Never had any real problem here. Thanks guys!
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January 2024 by Donald Nestler
Dumb and dumber run this place. Smh. The worst. They told me they didn't have a package 3 separate times and then got sent back on a truck and nobody helped. Only gave me a 1800 number which my client had to call from China. Once again instructions weren't followed by ups and the store did absolutely nothing to help. I had been going to this store a few times a week for years(I run and operate a courier/delivery business) . Due to screwing me over and losing an important client and then doing absolutely nothing to help this store has lost my business forever. Also refused to give me owner/manager contact info. Very concerning behavior. AVOID THIS STORE AT ALL COSTS FOR IMPORTANT ITEMS !!!
