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April 2024 by Artur Kuznetcov
Хочу поделиться своим опытом открытия банковской ячейки в Webster Bank по судебному ордеру. Это был непростой процесс, особенно учитывая, что ячейка принадлежала умершему родственнику, и каждый шаг имел особое значение для нашей семьи.В начале процесса мы столкнулись с рядом проблем во взаимодействии с управляющим банка. К сожалению, возникли недопонимания, которые привели к необходимости вызова полиции для разрешения ситуации. Этот момент был достаточно стрессовым и добавил сложностей в уже непростую процедуру.Тем не менее, хочу выразить благодарность управляющей за то, что в итоге она смогла профессионально выполнить свою работу. После всех препятствий и разъяснения ситуации, она проявила компетентность и помогла нам получить доступ к ячейке, строго следуя предписаниям суда.Я ценю, что, несмотря на все начальные трудности, задача была выполнена, и мы смогли завершить необходимые процедуры. Это было важно для нашей семьи, и я благодарен за профессионализм, проявленный в конечном итоге.С уважением, Артур Кузнецов
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April 2024 by Inna Sandler
I have experienced the worst customer service at this bank. Customer service representative Farrukh Khamroev was rude, had dismissive and disrespectful attitude, spoke over me with raised voice, almost screaming at me. I am 85 years old woman who doesn’t deserve to be treated like this. The problem I needed help with wasn’t resolved. After visiting this branch twice nothing was still done as it was supposed to be. When I called 800 number to complain I was told that Farrukh Khamroev did not do his job properly at my second bank visit and now I, 85 year old with mobility issues, need to make another visit to this branch to have problem with my account resolved. Will be taking my business elsewhere. Webster bank administration must train their employees better so they be more efficient at their jobs and teach them how to be respectful to customers.
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December 2023 by Boris Gurevich
Thank you Donna for your tireless efforts and endless knowledge. You helped my family tremendously and we will forever be great full
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November 2023 by insider 4life
Good local branch bank !
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November 2023 by Beauty me
Terrible lazy bank. I come to take money from machine , but is no money in machine. Workers talking inside, no 0ne cares
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July 2023 by Vladimir Gladstein
I gave 5 star to Vitaliy Kravets.
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June 2023 by VLAD L.
Awful customer service. Store branch and phone line representatives are not knowledgeable about their own system. Impossible to get a single thing done, went through at least five phone calls where I was put on hold for thirty minutes and then hung up on. Even a simple transaction becames a hassle if you need to contact a customer service representative.
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March 2023 by Tamara Kadatska
Excellent service! Everyone so helpful, especially manager Marina
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February 2023 by Boris Grach
Worst bank, 1pm only one tellerI gave them my driver license and they told me signature doesn't matchClose my account
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January 2023 by J. Aguilar Taylor
I gave one star to 1 nice person. But the Bank manager is a very nasty person. I think twice to go back to that Bank. I recommend to Regional Director to train Bank personnel at least one time every 3 months to see if the Bank staff could have customer service manners.
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August 2022 by ELEMENT T ELEMENT ORGANIC
I was in this branch to open a new account but observed a horrifying incident of the manager Donna Hutchinson screaming, cursing and throwing things at another customer who acted calm and was taken aback by her actions. Not recommending this branch.
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August 2022 by Yevgeniy
They need to install the AC in there. It's too hot
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March 2022 by Mikhail Libin
Waste of time being in this location. No employees available and no customer service. Stay away from it!!
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November 2021 by Vladimir Faktorovich
I'd like to thank Vitaliy Kravets for the service he provided to me and my wife. Vitally Is very professional, has grate communication skills, eager to work hard and listen attentively to clients needs.
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October 2021 by Susan M
Every experience at this back is an exercise in frustration. I don’t appreciate the stock replies to people’s posts telling customers they’re sorry about their bad experiences. They don’t care and do nothing if you contact customer service. Why not just provide appropriate service and not be rude to customers? Sterling is definitely the worst bank I’ve ever dealt with.
