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January 2024 by Official Janeen
The customer service is terrible; no one asked if I needed help. I had to seek assistance, and to make matters worse, there's never anything in stock when I visit. I won't be going there again.
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September 2023 by Christina Marcel
Customer service is HORRIBLE!! I went in there looking for a particular perfume and the tester was finished. I was able to still smell the scent through the nozzle, as i did with majority of the other empty perfume testers sitting on display. ( smell was fading) I could’ve walked out but i decided to ask “were all the empty perfumes sitting on display out of stock” one sale associate told me “no” and proceeded to open the bottom draw and BOOM! A draw with plenty of perfumes IN STOCK (some weren’t on display either) that customers have no knowledge of :| it would be nice to know what’s available, instead of just watching customers leave.
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August 2023 by Jahnavi U.
I stopped by this Kohl's location so I could return something I bought. This store is located in a plaza where there were other stores like Target, Skechers, Five Below, and Best Buy.I didn't browse too much in Kohl's since I wanted to return my item and go home. I could tell they had a lot of good items. Next time, I will definitely take my time and look around. I was able to return the item quickly and leave.
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July 2023 by Doreen Hill
The worst Sephora ever! Nasty sales people and cashier, who does the hiring? Because I’mPretty sure the girl I dealt with today never smiled a day in her life. Bare empty shelves. Safe to say even the Sephora chain is going downhill.
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May 2023 by Bakhodur Ubaydulloev
I really don’t recommend you not to use this store, cause first of all store needs to change their staff, they have never respected their customers once you are gonna ask them special questions about your choice and they got really lack of choices about different perfumes
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April 2023 by Ксения Литвин
Good ??
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February 2023 by nina japaridze
This is the worst Sephora ever
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January 2023 by Jimmy Luc
Wonderful employees over the phone
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January 2023 by Greg Morgan
Manager Ed may be approving fraudulent charges or processing them himself. I live in South Carolina. I had charges from this store in New York. When I called and spoke with Ed he refused to pull the receipt. He lied and said receipts were "private information" which is absurd then switched his lie and said he wasn't able to pull receipts in store. I had to drive to my local store and speak with the manager here. The manager here in South Carolina pulled the receipt for me and was very concerned Ed lied and hung up on me. She did 1,500 miles away what Ed said in couldn't do which is extremely suspicious. Why else would Ed "the manager" lie if he? I can only assume he is in on the fraud because he actively blocked me from getting that receipt info. I would like and expect an explanation. If Ed is unaware of the fraud in his store wouldn't he want to know the transaction? the employee? the register? Apologize to the victim? why would he hang up on a victim trying to get the receipt information with the victims card info? He did none of these things. How is he protecting customers and Kohls when he refuses to acknowledge customers? Not to mention he is obligated according to merchant agreements with credit card companies and their card holders.
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December 2022 by Shani N
Worst Sephora that I’ve ever been to. Consistently out of stock of most products. Shelves are half empty. Good chance that they’ll be missing the product that you’re coming for. They’re always understaffed only two salespeople in the entire store. Some of the people that work there are d*** and nasty. I purchased $250+ worth of makeup, when I asked if I could have an extra bag she said that would be an extra charge of five cents. Am I going to take out my card again so that you can charge me another five cents for a stupid bag? Nope. Their processing fee for the transaction is more than that already…stupid salesperson.
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December 2022 by Queenrivka Lewis
If you’re a Sephora customer this location is not for you. This location doesn’t allow you use your credit rewards , discounts or Sephora credit card because it’s under kohl’s. This is really a kohls store with partnership with Sephora. The store was understaffed. The representatives were busy and overworked since there were only 2. Both were on the floor and at the register trying to cash customers out. The location didn’t have a lot of items because they were either taken or low supply. I was very disappointed that I couldn’t use my rewards or use my credit card but apparently I got kohls cash from buying there . This proves that the store is really Kohl’s and not Sephora . Don’t bother coming here just go to a regular Sephora store.
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December 2022 by gabby jane
I have actually never encountered more rude Sephora workers. Don’t even let you get a sentence in just cut you off. Just looked at the other reviews seems like everyone has the same experience and seems like management doesn’t care.
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December 2022 by Sarah M.
This sephora just gave Sephora’s a bad name. The customer service is nonexistent and when it is available it’s extremely rude! this was my second attempt at giving this Sephora a shot. NOTHING is ever stocked up, when you ask for something they act like it’s a hassle to go into the back and get it for you.. since nothing is ever on the shelf. The older lady with blonde hair watched me and my friend the whole time very obviously WITH OUT asking us if we needed help, probably just racially profiling. It’s just a depressing experience coming here. Low quality location for sure.
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December 2022 by Isi
Their stock always be running out of products.
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November 2022 by Joan F.
Horrible customer service. I had a gift card that didn't work when I tried entering the numbers online. When I called customer service they said "send pictures" of the pin number. I did. Then they wanted more info(like receipt) which I didn't have. They admitted on the phone that the pin number was not the numbers they put on cards. I got no where with them. Disgraceful!!
