9:30AM - 6PM
1320 37th St, Brooklyn“We've been using this storage space for a while, they repeatedly stand by our needs and will accommodate us all the time!!
Manager Michael is the go-to guy!!!”
“Shavon was a great help and assistance in picking the correct size room and payment arrangements to make the transition of storing the personal property. Shavon is a professional people person that makes you know you are in the right place for your property. ?????????”
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I want to give a huge shoutout to Dameon J., the store manager at Extra Space Storage on Empire Boulevard in Brooklyn. Recently, I received a notice that my storage unit was due for a price increase, raising my monthly fee to just over $150—a big jump from the less than $100 I was initially paying, even with my military discount. Naturally, I was concerned about the hike.
Today, I approached Dameon in a kind and respectful manner, hoping to find a solution. He listened attentively, acknowledged the rising costs, and genuinely apologized. Then, he went above and beyond by exploring ways to help. He suggested we check out a smaller unit, which ended up being the perfect solution! By downgrading, I was able to significantly reduce my monthly fee to something much more manageable. I truly appreciate Dameon’s willingness to assist and his empathetic approach.
On top of that, the facility itself is always immaculate. My unit, and the property in general, has consistently been in pristine condition. It’s clean, well-maintained, and I’ve never had any issues with pests or unpleasant odors. The upkeep here is impeccable, and it shows that the team takes pride in their work.
To other customers: always remember to approach staff with kindness and respect. The people behind the desk, like Dameon, are there to help, but they don’t control everything. You never know how far a polite conversation can go, and in my case, it made all the difference.
Thank you again, Dameon, for your outstanding service and willingness to go the extra mile. You’re phenomenal!”
10AM - 4PM
312 3rd Ave, Brooklyn“I had a great experience at Extra Space Storage with Ashley! When I arrived she showed me various units and options to ensure I was choosing what suited me best. Ashley made it such a smooth and simple process!”
“My husband and I are moving into a smaller space and we really needed help looking for something that would work with us both storage and finance. Darryn was really helpful in answering questions we had and we felt like he was putting our needs first. Definitely recommend.”
“Amazing people amazing space super clean super helpful definitely recommended. Aisha was Super Duper helpful and made my life much easier thank you Aisha. And Stacy is super fabulous. She will make you do the review, but I did it happily.”
“Used it when it was a Cubesmart now back again. Currently in the process of rebranding from life storage to extra space. Has the usual frustrations of slow elevators and not enough carts but it does the job. Staff are super friendly and helpful”
“I came for a storage unit and this your lady name Adelis was so help full and sweet she took us to 3 storage units to make sure we had the right one and I was very satisfied with that she did her job we need more ppl in the storage business like her thanks for your help ?”
10AM - 5PM
930 Grand St, Brooklyn“Needed to obtain a storage unit quickly. All was hectic until I personally met Shelia. I can’t reiterate how helpful, knowledgeable and professional she is. Need a unit? Call Shelia directly. I’m very content knowing the unit is secure. The actual building is secure, clean, accessible and maintained. Speaking for Williamsburg, Brooklyn location.”
“Duane is awesome. He explained everything so well and made the process so smooth! Update: 10/31/24 I’ve been using this storage facility for almost a year now and the customer service continues to be excellent! Chris has also been very helpful at this location, I’m going to miss this level of exemplary service when I move my things!”
“Chris was extremely helpful and knowledgeable, and helped me get all my stuff in on time. His follow up call after my booking helped me prepare and put my mind at ease. Thanks for the help!”
“I highly recommend Extra Space Storage if you need a reliable and welcoming storage spot. The facility was clean, secure, and well maintained. The staff was friendly and incredibly helpful, making the rental process quick and easy.”
“Throughout my interaction with Stacy Ann she was extremely professional, friendly and provided me with impeccable services. I would highly recommend using their storage facility thanks to Stacy Ann.”
10AM - 4PM
150 17th St, Brooklyn“Minayah is an absolute angel. Great vibe - super friendly and informative. She answered all my questions + took the time to give me a tour of the facility and accompany me to my unit. You’re lucky to have such a great staff”
10AM - 4PM
24 32nd St, Brooklyn“I had an outstanding experience at Extra Space Storage today, Sunday, October 6, from 2:45 PM to 4:00 PM. The employee working during that time was incredibly helpful, kind, and friendly. When we realized we lost our keys, he immediately stepped in to assist us in getting the door open, without any hesitation or judgment.
He was so patient and accommodating, especially since we were running late. We truly felt like “those late people,” but he made us feel comfortable and at ease. His customer service was exemplary—probably the best we've encountered in a long time.
We didn’t catch his name, but we are so grateful for his support. Thank you for having such wonderful staff! We need more people like him in the world. Highly recommend this location!”
10AM - 4PM
651 Utica Ave, Brooklyn“Had a wonderful great experience with La don lawson showed me around the facility made me feel welcome helped me greatly with my decision on where to put my things into storage would definitely do business with him and extra storage again and I will be recommending them to my friends”
“This was such a good experience I wanted to leave a review, Israel was extremely helpful. He provided exceptional assistance, he took his time to not only help us find exactly what we needed but thoroughly explained the process and made sure my experience and duration of services was set up for my convenience. Thank you again amazing customer service :)”
“Great customer service when intially coming to view storage space I reserved to possibly rent. Was so swift, and straightforward with pricing and explanation was able to get rental approved within 30 minutes and now moving stuff in. Preciate all the help most storage places can be a nightmare of a money grab”
“The first thing I will point out is their amazing customer service. The 2 Delta storage representatives were were very welcoming, patient, great listeners and attentive to one's needs. I totally recommand this storage if you are looking for amazing service and reasonable prices.”
10AM - 4PM
201 64th St, Brooklyn“Experience here was amazing. Jalen, Jose and Jessica were all there today and gave us a great experience. Jalen went above and beyond explaining everything to us. He was extremely professional and courteous. Highly recommend this place for your storage needs!”
“The location is very clean and easily accessible. There is parking, which is a plus. Samantha C. is very pleasant, down to earth, and super helpful. She definitely knows her stuff and was very patient with us.”
7:30AM - 8:30PM
183 King St, Brooklyn“Thank you team! You came in like a world wind scooped us my massive move in record time, courteous and totally about your business! I’m impressed I would recommend you anytime!”
10AM - 4PM
160 John St, Brooklyn“Thank you so much to Q!! He literally saved our life and is the nicest human being ever. Moving can be traumatic and he was a breath of fresh air. Will be back just for him”
“Jerimyah was immensely helpful and patient while explaining the process to me! Very friendly and welcoming when I walked in, which was immensely appreciated. The facility is clean and easy to navigate.”
“Dallas was super nice and helpful with my search of a unit and everything else. I highly recommend this place and thank you again Dallas for making everything super easy for me!!”
9AM - 6PM
163 6th St, Brooklyn“We were very impressed by the professionalism and friendliness of the two people who helped us. One was Shawnza (sp?) and her colleague, whose name I don't remember....if you said it to me, I'd recognize it. My husband said he was super helpful and clear in showing him how to use the locker. They were very patient with us, as we're first time storage customers. The facility is immaculate and climate controlled. Highly recommend it!”
“I had an amazing experience at 2727 Knapp Street. Corinthea went above and beyond what was expected to address my issue. Her knowledge, professionalism and willingness to help was outstanding. I highly recommend this facility.”
“Moving Made Easy and PLEASANT! Firstly, Simi and Dan were very helpful prior to the move to set the date, change the date and scope of move (due to changes on our end). They were quick to send the COI for the buildings. But the BEST was the team headed by John who arrived early, worked efficiently, were nice to talk with and completed a complicated move in record time. I HIGHLY RECOMMEND them!”
11AM - 4PM
1 Carlton Ave, Brooklyn“Miguel is super friendly and helpful. I’ve been here multiple times to buy boxes/other moving supplies and just rented a storage unit, and all my experiences here have been positive thus far. Miguel took care to explain every step of the process for me, and offered to show me around multiple types of units. I never thought a self-storage company could be so nice and have so much personality… Check out their front office and you’ll see (was offered fresh baked cookies and water, and the office is wood paneled and filled with interesting decor).”
“We had a great experience in New York with Avante Garde moving services. They spent time wrapping everything and stacking it in the truck carefully. Very thorough and great dispositions.”