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August 2022 by Quentin Parker
Erica helped me with an issue I had with a check and was super helpful!
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September 2021 by Jon Base
Very friendly and helpful. Never been to a bank when everyone was super nice and helpful, would recommend this branch to everyone.
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August 2021 by Ron Byrd
Branch manager told me they couldn't access my Dave account because it was not a Santander bank card, then accepted my chase card for a withdrawal. Didn't get that!
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March 2021 by LKA
My debit card was compromised and I needed to withdraw cash. So upon entering the Court Street branch, I was joyfully greeted by Asha who made my experience a swift and easy one. I presented my ID, told her my most recent transactions and bingo, received my cash!. I had gotten so use to ATM'S that I forgot how pleasurable it can be to interact with a human and a knowledgeable funny one at that!. Thanks for your professionalism and the laughs!!.Asha you rock!
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March 2019 by Mikael Colboc
I walked in this empty branch with my 2 kids, I see 3 employees But I still have to wait 5min to get attention, and when I say I need to close a checking account I'm told it will take 1h?? I say ok (to her surprise) but I'm asked to have a seat...the manager then immediately disappear in the back where only employees can go and let me waiting with no further details...after a while I decide to ask the employee that is in an office, he tells me is a trainee and can't help?! And the clerk finally says the manager went on her 1h lunch break ( it's 4:30pm!!) which is why it will take 1h?? Because she worked so hard and had no time to eat??? All a bunch of lazy liars... Closing an account at Bank of America took me 30s, a signature on a piece of paper and I was done...
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March 2019 by Mikael 22
I walked in this empty branch with my 2 kids, I see 3 employees But I still have to wait 5min to get attention, and when I say I need to close a checking account I’m told it will take 1h?? I say ok (to her surprise) but I’m asked to have a seat...the manager then immediately disappear in the back where only employees can go and let me waiting with no further details...after a while I decide to ask the employee that is in an office, he tells me is a trainee and can’t help?! And the clerk finally says the manager went on her 1h lunch break ( it’s 4:30pm!!) which is why it will take 1h?? Because she worked so hard and had no time to eat??? All a bunch of lazy liars... Closing an account at Bank of America took me 30s, a signature on a piece of paper and I was done...
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June 2018 by Nina Young
Super friendly staff. Recently renovated- it's now brand new and modern looking with a more intimate feel.
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June 2018 by ifaa amit
Great service! Find Raquel, She's the BeSt!
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April 2018 by Knight NYC
So I was really disappointed 3 weeks ago when I walked into this bank. As I walked into the bank I received an unwelcoming greeting by Raquel Torres. Let me explain I asked Raquel Torres if I can cash my check cause I had forgot my ID and she immediately dismissed me just like that. Last week I met this nice wonder lady named Asha Khatri. This time I have my ID Asha said that you don't need an ID cause once you swipe your card your whole information pops up but if I was to have a very large amount then I would need two photo ID's. So I'm saying to myself how come Raquel Torres didn't know this policy. So I spoke to the Manger and he said that Raquel Torres is a banker not a teller, well shouldn't everyone in the bank know the simplest of policies? Manger was very cool and friend and he's going to take action on how Raquel Torres come off with her negative energy. I don't respect people like Raquel Torres on how she treated me.
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March 2018 by Lauren Prescott
I love this bank the service is truly outstanding.
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October 2017 by NikXis Young
Super friendly staff. Recently renovated- it's now brand new and modern looking with a more intimate feel.
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June 2017 by Johis D
Very nice customer service. But how can they not have a bathroom for their customers. What is wrong with the businesses in NYC. They never have bathrooms for their clients.
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March 2017 by kathryn dugan furtado
Very friendly Bank
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March 2017 by Jo C
Very nice customer service. But how can they not have a bathroom for their customers. What is wrong with the businesses in NYC. They never have bathrooms for their clients.
