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February 2024 by Kristin Nance
Same complaints as others. The pharmacist and her staff are very unprofessional and disorganized. They never pick up the phone. They don't update their automated system. The line is always extremely long because of how slow the staff moves. Something is seriously wrong over there.
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February 2024 by Lori F.
Rite Aid in Hartsdale, NY Should be closed. the pharmacy staff was not trained correctly. Most of them were totally clueless and inefficient at their jobs. Good Riddance!
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January 2024 by Nicole Thompson
This location has the worst customer service. Why have a phone number if customers cannot reach them at their pharmacy? It’s useless and frustrating
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January 2024 by Laura Wernick
They do not answer their phones!
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January 2024 by Lakisha W.
The rite aid pharmacy on Fulton and Ralph is the worst pharmacy ever. They don't answer the phone. I been calling for two days to refill my prescription and no answer.
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December 2023 by Prima Donna
They closing all the decent locations to keep one open that’s not customer friendly! What’s the point of having a business phone line to not answer. But when you come into this location a bunch of people are in the pharmacy. Just ridiculous !
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December 2023 by Stacy Sanchez
Around 2Pm there’s only one cashier in the front she was on the phone and got mad because I asked for Tylenol which was right behind her she wanna send me to the aisle I called her out on it . Also at the pharmacy area a lady who looks Indian attitude is nasty . Yall need to hire better people seriously.
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November 2023 by Keisha Leising
I have been struggling with this pharmacy since I moved to NYC. The pharmacy staff is very rude and constantly out of my ADHD medication that I need for law school. I now am entirely out of medication and it is right before exams. Sometimes, it takes them 3 weeks to fill a 30 day supply. When I try to ask if they know when it will be shipped by the manufacturer or if another pharmacy has it. They just tell me to call around and dismiss me. I once asked if they could let me know what ADHD medications they had in stock so I could tell my doctor to temporarily switch me. The pharmacy staff refused to speak with me and said they can only talk to my doctor. However, my doctor called all day and they do not answer their phone. I have lived in other areas and have been to Rite Aids all over the state, I have never encountered such a rude experience, and now it might affect my exam grades. I have been a Rite Aid customer for over 20 years, and think this will be the last Rite Aid I deal with.
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November 2023 by Reynaldo Muniz
A consistently frustrating experience. The pharmacy is unreachable, unresponsive, and unorganized. Prescriptions are never ready, even if their automated system suggests they are. Have never once had a phone call answered. Forced to switch pharmacies after going nearly a week without medication.
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November 2023 by silk nice
This people are not nice people, just hood energy. Nobody even said hello, the heavy set lady with the braids I asked for help and she looked at me like I was from out of space to ask for help. And they wonder why the store sales are low, Oct 27. 10:40pm today smh and this was the face of the store...... now if I was white with a puppy maybe the 3 people working there could find a little kindness
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November 2023 by Oliver Fiegel
The employees do their best in a filthy and badly managed Rite aide. The computers always have issues and things are out of stock or locked up and nobody finds the key. It's bad.
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September 2023 by Fiona Hendrax
Can never seem to get anyone on the phone when you need help and when you go in person there is always a long line and 1 person tending to customers even when the line is all the way to the door wait time for me is alway 45 mins or more to pick up my med bad service altogether
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September 2023 by Kailah
Everything is priced wrong and when you tell this to the cashiers they have give you unnecessary attitude. I had to wait more than twenty minutes for the manger to come and fix the pricing. The manager was very distasteful and made it seem like I was bothering her. I would not recommend buying anything from this store ever, unless you want horrible customer service.
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September 2023 by Muse NYC Realty
Despite being steps to the post office, this location does not offer passport photo services. Additionally, you can not print photos here.
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September 2023 by Ariel S.
Unemployed and have absolutely nothing to do but stand in ridiculously long lines as if you're waiting to ride a popular attraction at Disney? Love waiting for a local train that seems to come once an HR at this awful location? Want to look at sorta stocked, sorta lonely shelves all day? Want to feel barely there air conditioning on a 90 degree plus day? Desire to never have someone pick up the pharmacy phone so you can make sure your prescription is actually there before you come to wait in said long line? Want to feel vexed af??? Well come onnnnn down!!! Positives - MAybe you have a Netflix show you just haven't found time to finish or maybe you always wanted to read the Bible. Want to learn a new language? Just wait in line and you'll never believe how much time will pass and what you can achieve! There is a parking lot. Note-I blame the higher-ups. They continue to deliver crappy service,raise prices and keep their place understaffed. I've never been to a Rite Aid without lines being long even when they're nearly empty you are GUARANTEED to be in there for longer than you'd like. Good day!!