-
March 2023 by Francesca F
The great customer reviews convinced me to try Reliance. And it was true! Best service, wonderful customer service. They coordinated with my schedule. Done fast with superb results and a great price! I'll never go anywhere else!Services: General repairs & maintenance
-
January 2023 by wandiesha Bell
I am very picky on whom I allow to work on my truck.. I can't stress enough how satisfied I am with reliance service.. seriously they don't make dedicated mechanics that actually value customer service and quality of work like Rob and Chris.. I highly recommend ?
-
November 2022 by Peace aka wandiesha Love
I've went to reliance ro have some work done to my truck that was hit while parked. I was initially quoted 5 days max for repairs however, that turned into a month (Not reliance staff fault) huge shoutout to chris such a professional young man that went above and beyond to keep me updated literally everyday on the progress. Rob also a fantastic amazing professional my truck was returned driving like new and cleaned inside and outI highly recommend reliance ask for Rob and ChrisService: Steering & suspension repair
-
October 2022 by Yao Lin
Speaking to John was a pleasure ! He is very knowledgeable and communicates well ! He is very honest, and if you plan on coming here you should definitely ask for him!
-
June 2022 by Jem Margen
Good service, friendly, strong communication. Fairer price than three other body shops that gave us wildly different quotes for the same repair.Service: Body & Trim
-
June 2022 by Maleek Nixon
Joe help me was very professional polite n listen well I will get my car fixed by him anytime. I didn't even notice what I came here forService: Body & Trim
-
June 2022 by Sophie Nurani
I appreciated the customer service and following through!Service: Body & Trim
-
June 2022 by Moe Persaud
Excellent work
-
May 2022 by Maria Sanchez Lopez
Excellent honest Customer Service. Rob was amazing with my needs as a customer and honest with what I needed versus just making spend unnecessary on repairs. Will definitely continue to be a future customer and recommend Reliance Auto Works to my family and friends.
-
May 2022 by Fanny Ng
I have nothing but good to say about Reliance. Absolute professionalism from the quote to the final result.Living in NYC, you’re bound to get a few scratches here and there, especially if you do not have a private driveway. My car had a ton of scratches from other cars, garbage can swipes, as well as personal mistakes. I reached out to a couple of auto shops on Yelp for quotes and received ridiculous numbers. Then I found Reliance. I requested a quote, uploaded a few pictures, and Reliance got back to me super fast! I received a fair and affordable quote.I had a couple more concerns about the car, and the owner, Jonathan, gave me his number, and the transition from Yelp to messaging was seamless. He responds right away. I ended up requesting for my car to be picked up and brought to the shop. Joseph, the driver, came to pick up my car. He arrived promptly at our scheduled time. It is perfect for people who dislike waiting around and guessing when the driver will come. When they say they’ll be there at 2 pm, they will be there at 2 pm.Once my car arrived at the shop, Jonathan gave me a call and assessed the problem areas I had inquired about - to provide an accurate quote this time. I had a lot of scratches and knew it was going to be costly. Jonathan was able to work with my given budget. Love that! I didn’t have to put a deposit down for them to begin working on the car. Whether you have to pay a deposit or not, I don’t know. It may depend on the size of your repair. I had a lot of questions, and he patiently answered all of them. From that conversation, I knew my car was in good hands.A couple of days later, Joseph dropped off my car. I inspected my car and was highly impressed with the work. After checking, I paid what I owed. Reliance accepts cash, Zelle, credit, and debit (taxes may apply for credit and debit). If anything else happens to my car, I’ll be returning to Reliance for repairs!TLDR:Communication: 5 StarsPrice: 5 StarsWill I use them again? Absolutely.Use Reliance. You’ll not be disappointed.Service: General repairs & maintenance
-
May 2022 by Karod Tabon
These guys really have great customer service car came back nice. John the owner made sure he gave me daily updates that were honest!! He made sure my time with out my car was Convenient by making sure my rental stood in good standings constantly staying in contact with Honda and StateFarm trying to get me my car asQuick as possible i recommend this shopServices: Body & Trim
-
December 2021 by Muhammad B.
Once again, Jonathan and Joseph hit this repair out the park! Done in 2 days and unbeatable price! Thanks again guys!
-
October 2021 by Fanny N.
I have nothing but good to say about Reliance. Absolute professionalism from the quote to the final result.Living in NYC, you're bound to get a few scratches here and there, especially if you do not have a private driveway. My car had a ton of scratches from other cars, garbage can swipes, as well as personal mistakes. I reached out to a couple of auto shops on Yelp for quotes and received ridiculous numbers. Then I found Reliance. I requested a quote, uploaded a few pictures, and Reliance got back to me super fast! I received a fair and affordable quote.I had a couple more concerns about the car, and the owner, Jonathan, gave me his number, and the transition from Yelp to messaging was seamless. He responds right away. I ended up requesting for my car to be picked up and brought to the shop. Joseph, the driver, came to pick up my car. He arrived promptly at our scheduled time. It is perfect for people who dislike waiting around and guessing when the driver will come. When they say they'll be there at 2 pm, they will be there at 2 pm.Once my car arrived at the shop, Jonathan gave me a call and assessed the problem areas I had inquired about - to provide an accurate quote this time. I had a lot of scratches and knew it was going to be costly. Jonathan was able to work with my given budget. Love that! I didn't have to put a deposit down for them to begin working on the car. Whether you have to pay a deposit or not, I don't know. It may depend on the size of your repair. I had a lot of questions, and he patiently answered all of them. From that conversation, I knew my car was in good hands. A couple of days later, Joseph dropped off my car. I inspected my car and was highly impressed with the work. After checking, I paid what I owed. Reliance accepts cash, Zelle, credit, and debit (taxes may apply for credit and debit). If anything else happens to my car, I'll be returning to Reliance for repairs! TLDR: Communication: 5 StarsPrice: 5 StarsWill I use them again? Absolutely. Use Reliance. You'll not be disappointed.
-
September 2021 by Ras
I don’t right reviews that often but I have to say that Jonathan, and his team at Reliance Auto Works did a fantastic job on restoring my car! I had the problem for about a year when tree sap dripped on it and dried in the summer and started pealing off my clear coat from that one little circle to most of my panel, I called or went to a dozen different places they wanted to much or they wanted me to bring my car to them when I can just send them a picture and you can clearly see what the problem is instead of me driving all the way over there and wasting my time(Like many did), I didn’t have to go through that with Jonathan, he was very friendly and professional great experience see before and after photos I definitely recommend!!Nice to deal with a honest mechanic for once!
-
June 2021 by Catherine Mari
Incredible is the word I’ll use ! professional efficient and high quality work you receive at this location is like no Other. I was recommended by a co worker who’s car was involved in a really bad accident. I bought my car from an auction with several damaged areas Shopped around a couple places for different prices and by far Reliance’s quotes and work are the best Joseph was very attentive & got my car looking as if it was bought at a dealer ! Highly recommend!
