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March 2024 by TC Meggs
Based upon the good reviews here I booked a unit sight unseen. It turned out to be a basement unit with standing water and a mold smell so bad that I left with a scratchy throat. I was told that there’s nothing that could be done other than me booking a new unit at full price.Please be aware, this place is a health hazard. I wouldn’t go in the basement without a mask. Your belongings will be covered in mold spores.Update: It took multiple calls a full week to get a refund. To add insult to injury, after resolving the first issue, their system auto-billed me further, meaning I have another week long complaint/wait/cycle ahead of me. I will **NEVER** use this company in the future, there are too many other options. This experience has been a monumental waste of time.
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March 2024 by LINARD KING
Stop by to grab some packing supplies the other day and This young lady by the name of Siquana was very pleasant and helpful. Friendliest and quickest transaction. Job well done young lady. Great representation of your Company:. 5 stars!!!
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March 2024 by Kaseen Dobson
Siquena was very helpful to me ,she helped me download the public storage application on my phone so I can gain access to my storags unit faster . Thanks for the help !
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February 2024 by Philbert Aaron
Siquena has been amazingly professional in her help to us. I would recommend this place to anyone in large part due to her willingness to render high quality service.
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February 2024 by Alexis Epps
This public storage is highly recommended always clean the staff is very helpful and respectful. The manager Siquana is very helpful when I had a problem with my unit that value of this location is high I will trust to leave myself here anytime
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February 2024 by Fiona
My experience here was so lovely. I had the pleasure of being helped with one of the workers name Siquena. I was able to get a perfect size unit for my things. I will be using this location public storage in the future if need be. Great customer service .
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January 2024 by Patrick Day
Jodie and siquena are very friendly and helpful every time I visit the property. Will definitely recommend public storage to my friends and family for all storage needs.
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October 2023 by Taylor Gregis
Jodie at the front desk is wonderful! She was here promptly at the opening time, was very kind - and even helped me to move my storage unit to a more convenient spot at the last minute! The facility was also clean and well maintained.
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October 2023 by EDDIE MCDONALD
Siquena and Jodie were very friendly and helpful during the renting process. The prices are great and I would definitely recommend public storage to anyone looking to rent.
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October 2023 by Jennifer Higbee
The Public Storage on Emerson is a jem! I'm out of state and rented a unit for my college kid. I made the reservation online and my daughter worked everything else out with the women in the office. They were amazing! Customer service is top notch. My daughter felt safe moving her items in and out over the summer. I never saw the place until I was helping her move her belongings out to move back to college.Building accessibilty is easy. We were able to always get a spot in the covered driveway. (We made three trips! ?) Plenty of carts available. Everything was pretty clean.10 out of 10! Would HIGHLY recommend!
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October 2023 by Roland Christmas
Siquena helped me step up a storage unit here today last minute .5 stars for her great service young lady
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August 2023 by Peter Yu
The new property manager Quana, provided higher customer service than I would expect from a storage facility. Like many, I had a very long day of traveling and packing and Quana was there to make the process smooth.
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August 2023 by Wavy Alexander
So my daughter is in college and stored her stuff here while she came back home to Maryland, we were very skeptical on storage units but this location was amazing, they made things super simple moving in and moving out was even easier thanks to Siquena!! She was great and gave me great advice for next time!! Will be coming back next year and the year after that. (LOL)Thank you so much Siquena and we will see you next summer!!
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August 2023 by Alexandria Martinson
Siquena and Jodie were amazing, I had a quick check out and everything was so simple. I’ll def be coming back next year!
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July 2023 by Wilson Ng
Absolute nightmare. I stored all my belongings here for exactly 3 months. Came back today to find all my belongings covered in mold. My boxes were so damp, they tore when I picked them up. My TV stand had absorbed so much moisture, that a box that was left on top of it, left an imprint (see photos). Had to throw out my bed frame, mattress, several pillows, nightstands to name a few. Please avoid this location, or at least the cellar floor until they can figure out how to remove the mold.
