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August 2024 by Es E
For a place that's supposed to be judgement-free, there's a ton of judgment. They are unwilling to help you. Today was my first day, and the manager told me to go read a manual before operating the machines. What the heck. There are no first-time procedures. You have to follow the staff around for assistance. They see you, and they walk away and act like they can't hear you. It's really a shame. You don't know what it's taking some people to leave their house and try to improve themselves.... Hopefully, the branch owner will hold a meeting with staff to remind them how to accommodate members.
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August 2024 by Farhan Chowdury
This gym and it’s locker rooms are clean, and it’s not too crowded on any given day so it’s real convenient for me. AC works fine now since people mentioned it broke down.
However the locker doors need to be repaired and some machines need to be repaired quicker.
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July 2024 by Gocha Leladze
I don’t recommend anyone to sign up for this club. They are supposed to charge me $10 a month, but sometimes they charge $40 from my card, and sometimes $20, as they please.
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July 2024 by Norma Samuels
They lie they go into your account and take money from your account when you sign off not going to the gym anymore you’re not using the gym you’re no longer go to the gym and they go right into your account and they take your money out without you knowing and if you’re not watching your account, your account carefully take out your money unknowing to you I would never ever go back to planet fitness or any other gym. As a matter fact my gym will be in my house.
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July 2024 by Michael Modlin
Great time and enjoy fun with work out there
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July 2024 by Fran D
Ever since it closes early.... it just has not been the same
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July 2024 by Roodleir Victor
The Best place where I feel good
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June 2024 by S.E.
The air conditioner is constant issue at this place. Wasting it just fixed yesterday on 6/7/24??? It's way too hot for this and inconvenient. It's difficult to workout in these conditions. Smh. Please invest in a proper long term fix as opposed to quick fixes.
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June 2024 by Resa Always
Very nice place to workout when it’s not rush hour. One thing I dislike is If you want to cancel your membership you can’t do it online you got to go to the gym itself.
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June 2024 by Latisha Mccord
Went with a friend for a workout on Memorial Day. It was ok, just crowded
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June 2024 by Va
I've been coming here for years. Great customer service...your always welcome with a smile????
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June 2024 by Ara E.W.
For goodness sake fix the air conditioner!!!! Fix the air conditioner. I have reached out to the manager and customer service rep at the front desk. The maintenance even came in and said they weren't there to fix the air conditioner. So what exactly is he there to fix? This is the remsen Ave location.
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June 2024 by nina flower
Great place to workout and get a good massage. However lately there's been a lot of kids running around not necessarily working out. They pretty much just hand out on the machines socializing and play fighting. Its horrible. Its not safe for them at all. Especially when they are barefoot and there's 2 of them on the same treadmill just playing around. They should at least be accompanied by a responsible adult. I used to love working out there but i think i will workout somewhere else at least until the fall.
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June 2024 by _Ambitious_Gyrl_111_
Very spotty air conditioning. I made several complaints and was met with rudeness & countered with remarks stating the air conditioner was in fact on as if I am not the one working out daily upstairs for the past years. The air conditioner being on does not mean it's working at its full capacity. Something is clearly wrong. Their air conditioner in the sauna rooms is working at full function as it should. It's a significant difference. The second level air conditioner level feels like it's on fan mode. It needs to be looked at or looked into by a professional. If this is how it feels now and we have not even hit scorching heat imagine when it's 90° out?! And as a customer who is paying I don't need the sass from the What looks to be new workers at the front desk. Response should always be I will get maintenance to to take a look at it Because obviously the customer is not crazy. Nevertheless,I will be kind this time and not post photos and names. But please address the issue at the remsen location with the front desk staff.
Thank you.
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May 2024 by Brooklyn Babe
The men at this location hog the gym! Both the weights and machines. I have never been able to get a full workout in since joining this location as I can never use the machines or dumbells. Most of the dumbells are always MIA. It would take me hours to actually do my full desired workout having to work around them, with their having taken over the entire gym. The location is too small, always crowded, and it needs to be open 24/7/365. Covid restrictions are all rescinded, so change to being open 24 hours, 7 days a week to alleviate the crowding and manspreading.
Also, the locker rooms have many broken locker doors hanging off of the hinges and/or can no longer close properly. There's a suspect hole in the ceiling of the women's locker room as well.
