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May 2024 by Maggie S
Worst kid's store in all of Brooklyn!
What rude staff! Every time I walk into the store I immediately feel like a burden. The younger brunette who works behind the register is especially curt and demeaning. Cute products, but not worth the negative experience.
In looking at other reviews, it seems this is a generally bad store with terrible workers and no intention of changing.
Boycott Picnic Now!
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May 2024 by Mara Lecocq
Cute products - but I had an experience that left a bitter taste in my mouth. Products can be retuned in 2 weeks, and I returned an unopened unused product 1 week late. They refused to exchange or do a store credit. Though it is in “their policy,” this is not a smart strategy to retain customers who are a tap away from an Amazon order that often gives a 1-month return option; while there are other great kid stores down the street; for the families who live in this neighborhood and have a ton of disposable income and appreciate the relationships they build with the shops in the neighborhood. Like really are you refusing a $10 store credit for the Cobble Hill moms who just want to spend their money?
It’s not a huge deal obviously, but I’ll just stick with the other stores down the street who are more open with the idea that moms are busy and don’t necessarily have the bandwidth to return things in 2 weeks. I would’ve appreciated a sincere apology too, but the tone was curt and entitled. Not a good experience.
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May 2024 by Dennis Koster
BEWARE! They don’t do refunds!
They think they are very smart with this policy but for kids clothes??? No refund? They’ll give a store credit but only in 14 days.
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October 2023 by Sarah P
A Children's store that is not child friendly! If you still want to shop here keep your little one at home. There is no space for a stroller, which I understand as the store is quite small. However One of the workers took it upon herself to make a comment to my child, who was not misbehaving or being mischievous whatsoever, she was just looking at a book and I do not leave my child unattended when shopping. Seems like she has little patience with children. Disappointing.I love the brands they carry (especially Pink Chicken dresses) but I walked right out of there sadly.
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October 2023 by isamar pena
Kind of low quality gifts beware they actually close 10 minutes before their official closing time
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October 2023 by Brooke H.
I have been to this place countless times, and spent many dollars on birthday gifts and presents for my children over the years. The things I like about the store is that it's small, convenient, and curated. With that being said, I will never spend another dime with this business. The customer service is atrocious. The second I walked in the store instead of being greeted friendly the lady tells me "just so you know, your stroller will not fit beside the jelly cat display." I was definitely taken aback considering I had hardly gotten in the store, and the jelly cat display was near the back. Even though I felt like I was inconveniencing the sales associate, I went against my better judgment, and continued to look for a gift. I picked out two cars, one for my two year old son, and one for one of his friends. As we were deciding which cars to purchase, she proceeds to ask me (instead of helping us), to move my stroller so that other people can get by. At this point, no one else was trying to get around me. The way that she made me feel was so condescending and demoralizing. It's obvious that the sales associate has no consideration for the very people that the owner is trying to serve. Please do yourself a favor and avoid supporting stores that do not support families.
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October 2023 by Nicole Bogatz
A worker yelled at me for trying to maneuver my stroller through the store - ITS A KIDS STORE. Make it accessible for people with strollers.
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August 2023 by Michael Ewens
Clothes didn't fit. Owner wouldn't give me a refund.
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July 2023 by Lindsay F
Placed an order online for a dress for my daughter that was out of stock everywhere else I looked. It arrived the next day beautifully packaged. So happy to have found this store will absolutely be purchasing from them in the future!
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July 2023 by Lindsay K.
Placed an order online for a dress for my daughter that was out of stock everywhere else I looked. It arrived the next day beautifully packaged. So happy to have found this store will absolutely be purchasing from them in the future!
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June 2023 by CocaCola Mia
So genius to have installed an automatic sliding door for people with strollers! and a nice pretty selection of cute special occasion clothes for babies and young kids.I also took note of a good selection of Jellycat plushies and loved discovering the cool sketch drawing board gifts.So if you’re in the area and need last minute baby shower or birthday gift you’ll probably definitely find something good here.Things are of course a little pricey but it’s Brooklyn :) and at the end of the day your kids or your nieces and nephews are young and little only once.
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November 2022 by Allison S.
I dislike this place with a passion. Their selections are usually cute, but so over priced. I about had a heart attack when I saw a sweatsuit I got from here at Costco for of the price. There's also an employee there that's consistently rude. A kids store that's not kid-friendly.
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October 2022 by Katie Devine
Cute clothing but horrible management. I would go back to see what they had but buy the same product elsewhere.My friend and I walked in and were instantly yelled at because we weren’t wearing masks- while the woman who worked there had her mask below her chin. Then I was told my 12month old wasn’t allowed to have water in the store(I keep his water bottle on his seat so he always has access).I found a pair of swim trunks that I wanted to purchase but I was told you had to purchase BOTH the swim trunks and the rash guard because they were a “set” but you had to buy each piece individually. The trunks were 48 and the rash guard 42. I found them online from the company and they didn’t have to be purchased together there.
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October 2022 by Jessica Rafferty
Love this store so much!! The cutest clothes/accessories and the best customer service! My kids always get a ton of compliments when they wear their adorable clothes.
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September 2022 by Nicole Gustafson
Love this place. Great selection of children clothes, accessories and holiday assortments. I even find things for myself. Who doesn’t need some bunny ears or birthday signs? My nieces love it because I got it from NYC.
