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January 2024 by Arianna A.
I do not recommend booking a grooming service with this location. I booked an appointment weeks in advance and I received a cancellation appointment email 24 hours before my appointment. They wouldn't pick up the phone when I called to figure out why my appointment got cancelled but they answered when other people called for me. Shoutout to whoever is working on 1/26/24 and avoiding my calls.
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December 2023 by Melody Acevedo
Kyle was extremely helpful during checkout. He went out of his way to inform me I had vital reward points. He deserves a raise
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December 2023 by Amelia N.
Groomers service is horrible, one of the ladies have a very bad attitude and body language , walking away when being asked questions, my dog sneezed one time and she had a problem and told me to take my dog to the vet... mind my dog sneeze one time..service didn't get done
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December 2023 by Lexi S.
Employees will openly lie to you if they are in the wrong. Was told my order was cancelled by me or someone on my behalf from a store associate but when I called customer service they said the store cancelled my order….Instead of trying to fix THEIR mistake they tried to get me to re-purchase my item for full price even though it was bought almost 50% off on sale. Don’t let them swindle you. Skip this location.
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December 2023 by Susana Gonzalez
Will Finn didn’t get his hair cut but the ladies at Petco are so beautiful people I understood why I am very grateful anyway.
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October 2023 by Mike Flow
Staff is very helpful and kind. If you need anything around the store, they will point you in the right direction. I've been shopping there for years and never met a rude employee. I would highly recommend buying your pet products from this location.
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October 2023 by Yesenia Tavarez
So I made an order the night of September 30th 2023 for pick up the next day, today Oct. 1st 2023. In the morning of Oct. 1st at 9:59am I received an email notifying that my order was ready for pick up. In the afternoon I go to the store to pick up my item and when I'm there the guy in charge goes to the pick up stand and searched for my name. He doesn't find it and then proceeds to tell me they actually didn't have the item in stock. Which I believe he just assumed because he didn't even check to make sure. He didn't give any explanation as to why I received an email saying the order was ready and why they charged my card. The guy said I should just contact customer service and request a refund. The disrespect for people's time and the "I don't care attitude" is beyond me. Plus the audacity of asking me to just contact customer service for a refund when this was their mistake so the least they could have done was to try and give me the refund right there so I could go buy my dog's food somewhere else. How dare they ask me to just wait for a couple of days for my refund now, how inconsiderate especially when there are so many people struggling to make ends meet but they feel entitled to just play with people's money like that. Anyways I tried to be polite and even said thank you when I left. I then called the store customer service to make a report about this abuse and lack of ethics, imagine that was the only money I had to buy food for my dog. The person I spoke with says that it was a mistake of the computer and when I questioned that, she then says "well the buttons in our cells are to close to each other so they could've been pressed by mistake" ? So first she says computer snd then she says cellphone. I just can't believe how they think I was going to believe what was an obvious lie, that's an offense to other people's intelligence and even theirs because that says a lot about her IQ really, like how could she think any person would believe that. I feel she was just bullying me and they clearly just cover each other in that store no matter what type of abuse they do to people. They clearly don't care about our pets and neither does Petco. Such a shame. No doubt why the world is so messed up, it's full of hypocrites and people that lack empathy
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September 2023 by Vilo J.
I've been coming to this Petco for a while. On 9/27/23 from 1850 to 1910 this visibly unhappy employee assisted me and was incredibly short with me through my exchange. I went in to purchase 100 crickets. This may sound very petty. But he kept rolling his eyes and gave me very short answers and would not look at me. Then as I asked one other question, he again gives me a short response and walks away. This is the 2nd time that this has happened. He should be retrained on customer service. And clothes etiquette. You're at work. Why are your pants around your butt. You would think that people in the service industry would be kinder to there guests considering there jobs will be almost obsolete.
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September 2023 by Monique Richardson
I went to this location to make a purchase because I went online and they said the item was available at this location. The shelves were empty and it was loads of inventory sitting in the back of the store still in boxes not packed out. I asked a employee could they check for the item I was looking for in the back and they said that it was probably in the boxes in the back and that they are understaffed they don't know when the inventory would be packed out. I gave 2 stars only because of the helpful employee.
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September 2023 by Amy
The condition of this place was really bad, Especially the rat and hamster cages. It’s really disappointing to see the conditions of these animals one of them even looked sick. This is not a proper habitat for these animals. Rats and hamsters are animals too. If I could I would give a zero stars for the condition for these animals.
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September 2023 by Kianna Baptiste
I had an extremely disappointing experience when I took my dog, Dior, to Petco for grooming. The groomer I had an appointment with, Mia, was shockingly rude and unprofessional from the moment I arrived. There wasn't even a hint of a smile or a warm greeting. She seemed visibly irritated, stating that she had been working since 8 AM, even though my appointment was at 2:00 PM.The situation took a turn for the worse when Mia asked to see Dior's vaccination records. She noticed that one of them had expired just the day before. When I inquired about the possibility of rescheduling the grooming appointment after I could update the vaccine, Mia simply replied with a dismissive "no." She offered no alternatives, suggestions, or even a willingness to accommodate my situation. Her attitude left me shocked and concerned about leaving my beloved pet in her care.Frustrated and deeply dissatisfied, I had no choice but to request to speak with a manager. Thankfully, the manager I spoke with was more understanding and willing to listen to my concerns. They took my feedback seriously and attempted to find alternative solutions, but unfortunately, there were no available options at that time.I walked out of Petco feeling not only let down by the lack of professionalism displayed by Mia but also disappointed by the apparent disinterest in ensuring the well-being of my pet. It's disheartening when you entrust your furry family member to a grooming service and encounter such a negative experience. I hope Petco takes this feedback seriously and addresses these issues to improve the overall customer experience.
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September 2023 by Lucy Mitch
Remind recently few days, I went to the Petco supplies for dogs n cats very adorable. Selfie enjoying look around the stuff very adorable n cool. Very funny amazed. Only cats adoption for must have payment not expensive. Not real breed dogs no luck as I wish you about same as same for dogs into the Petco shops. Oh I see, nothing else well. and birds, small animals, fishes that all. Everyone else you should have gonna to the Petco shops @manhattan 14th St. union square.
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September 2023 by Lady King
I did not have a great experience at this particular Petco ( Gateway Mall) the staff was not friendly at all. I was met by two female employees who honestly looked annoyed that I showed up for my 1200 apt. They weren’t completely rude but just slightly above semi professional. Eating lunch while registering my dog isn’t exactly what I expected at least put the food away. I did not feel welcoming when I walked in nor was I met with a smile or a how can I help you ma’am. They were also ridiculously over priced. I have a small 8lb Yorkie that doesn’t require much. We couldn’t get to our normal groomer so we went there for a wash and trim and I was charged $81.00 such a waste of money for a over priced wash and terrible customer service. Unfortunately, I will not be a repeat customer.
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August 2023 by Rose MaLove
Do NOT waste your money here for grooming! Worst hair cut ever! Left hair between my babies toes and she said she brushed my babies teeth but rushed before I could take him and sprayed something minty in his mouth. I don't believe those 2 did anything to my baby and I wasted almost $100 on what I wanted for him!!
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August 2023 by Audi Guerrero
This location has dropped significantly in appearance. Walked inside and it was dark in lighting and only 1 item per peg. I asked the cashier when is the last day of business? Yes, it gave me closing the business realness. It's so not like the other locations, i.e Sheepshead.