Metro by T-Mobile at 769 Broadway is known for its friendly and attentive staff, providing a positive customer experience. The store is spacious, clean, and well-organized, offering a variety of accessories like phone covers, chargers, speakers, and tablets. Customers appreciate the helpfulness of employees, especially those like Cris, who handle complex issues with professionalism and patience, making sure every concern is addressed thoroughly. The staff’s good behavior and dedication contribute to the store’s success. Many customers leave satisfied, praising the quick and efficient service, and feeling confident about their purchases. The store features a wide selection of 5G phones from brands like Apple, Samsung, and OnePlus, along with unbeatable prepaid plans that include unlimited talk, text, and data. Overall, Metro by T-Mobile provides a welcoming environment with knowledgeable staff committed to helping customers find the best plans and devices for their needs.
Hi my name is Cristina and I was here today at this store and was greeted right away by the gentleman Raymond who provided excellent service and was an amazing help! I will continue to come to this store for any needs! I recommend this store to anyone who needs any help with metro! Amazing service!
February 2023
Just to make this clear, I didn't give more stars because of my general experience with the store in the past. However, the Metro representative Cris deserves all the stars and shoutout over how he handled a complicated situation that had to do with an account identity issue caused by another representative.
November 2022
The service was excellentXavier answered all my questions and I will recommend his customer service to anyone.
