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October 2024 by Jessica Fleishman
Friendly and helpful
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October 2024 by Joseph I
Patrick was our sales representative at the Greenpoint store and he was extremely helpful in our selection & purchase of a new mattress and adjustable bed frame.
He’s a rock star!!
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October 2024 by Lauren Clark
Wood was very helpful, and I found a great mattress for a great price! Thank you!
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October 2024 by Daniel Heasman
Amazing experience, truly customer focused. Abdul made the whole process extremely efficient and was very friendly. Big thumbs up.
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October 2024 by Josette Errico
I live in Greenpoint, Brooklyn & was in need of a new bed. Elijah was extremely helpful and very knowledgeable of all my questions - Best salesman ever‼️
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October 2024 by Sean Kittredge
I had a great experience replacing a mattress that after 3 years had a divot. Elisha specifically went above and beyond to make sure the replacement mattress was delivered quickly and professionally. Great staff and service :)
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October 2024 by B
I was in last night. The mattresses were good and the employees were nice, but i noticed plastic wrap on the ceiling and dripping. It's sewage leaking from the building! That's not safe for customers, and its just gross. Disgusting.
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October 2024 by Jack Lev
Hi friends, be aware that the mattress firm is a shady company. here is my story, I bought a new mattress, and it was delivered with plastic covering the whole mattress, when I took off that plastic, I realized that there was a dip in the middle, which means that the mattress was not new, so I called mattress firm for a pickup and a refund, they told me there would be a 99$ pick up fee. + 99$ restocking fee, now here comes the kicker besides the obvious, at the feet of the mattress there's an additional foot of plastic with plastic attachments, that covers that part, and I thought that was meant for when dragging the feet part of the mattress it wouldn't get dirty, anyway when picked up, the co. took that part off supposedly for inspections, and lo and behold I found out that underneath that foot of plastic, there was a cut, they refused to pick it up, and I never received a refund, people DO NOT BUY FROM THIS CO.
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October 2024 by Sam Biederman
Great friendly service by Elijah!
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October 2024 by Jessica Wild
We worked with Elijah at Mattress Firm on Manhattan Ave in Brooklyn and he was incredibly personable, professional, and attentive to our needs. We visited another mattress store that day and were disappointed by the lack of care displayed by the staff there. Elijah had given us his card and put no pressure on us to return, but we were both happy to do so and get his help in securing an excellent mattress. I strongly recommend working with him. Elijah was honest and fair.
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October 2024 by Lindsey Tulloch
We had an excellent experience with Elijah! He was very knowledgeable and easy to talk to, and he guided us to a choice we feel great about while keeping the process stress-free. I’m glad we were able to go to a physical store and work with someone so helpful, since all the online options can be overwhelming. Can’t wait to see how much our sleep improves!
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September 2024 by Jack Tang
Was able to get a fine mattress on demand and pick it up in person. Great service.
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September 2024 by Alex Lane
Very nice and efficient experience with Abdul. Would highly recommend.
Update: delivery was a breeze, super efficient and respectful. Delivery guys even brought booties for their shoes which you don’t always get.
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September 2024 by Natalie Chan
Fantastic service from Abdul! I thought I’d have to try every mattress in the store but he was able to make a recommendation right away. And his first recommendation was the mattress I bought! I never felt rushed through the process. Thank you, Abdul!
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September 2024 by Mark Roginkin
Great experience buying a mattress here!! Patrick was super helpful and made it a very easy process!
