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June 2019 by Laquilla Robinson
Never purchased hair went in on 3 different occasions and employeee was very rude bad customer service
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February 2018 by Zip D.
I have no problem calling out names to the business owner nor the staff members Simone does a good job when it comes to closures and weaves. Formerly known as Carmel this salon has not improved in respect for their customers time. If you remember them from Carmel City then you remember that they were late coming in and having no respect for customers who were Faithfully coming to them for years. Okay it may be fair to argue that if the customer is not happy because they know that the beauticians constantly come in late then maybe they should find another salon. I find it to be totally unfair as well as unprofessional as well as no respect for paying customers. If the customer comes to my Tresses on a regular basis have some respect for their timing because they're telling you they want to continue to work with you but you yourself Simone as well as your staff should improve your timing. Totally disrespectful!!! It doesn't make a difference how good you are in your profession because your professional will not carry you to be coming the best you can be if you slack in respecting people's timing and patience. Word of Mouth caused you and your business to become as popular as you are. So why not earn the title professional in front of your business by improving on your time, by improving on respect for your customers time? There's no reason why customers should have to wait an hour to two hours to get a weave r their hair done when their appointment was an hour and a half ago. This is a constant thing with this salon. Let's not mention when the staff choose to put someone else in front of you because they may owe them a favor or it may be family . This is happening way too many of times. I'm sure just like anybody else who patrons this business if there was another Salon that does just as good job or a better job and respect their customers time trust you mewe would be there. I'd even hand out business cards. And it's not saying that there are not Salons out here it's just saying that some of us have not come across them yet. My hard-earned money, other customers hard-earned money, my hard and precious earned time, other customers precious time needs to be respected by the salon and by Simone and her staff. I had to write this review on Yelp because unlike other services where everything is a 5 star or 4 star about this salon there's a possibility it could have been paid for to get those reviews or people in charge of that account could post or remove but they don't want to be seen. This is the reason why I respect Yelp because it allows the truth and nothing but the truth and no one who owns the business can change or pay somebody to change it. So if you come to this salon to get your hair done they'll do a good job but don't expect to be out on time unless they improve their respect for their customers
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August 2017 by Cheryl B.
I've been going here I would say like 2 years now and I love everything about this salon. Is like your treated like family form when you walk in until you leave feeling like a different person. I would recommend this salon to everyone every style and color you want.
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April 2016 by Angela Vieira
Love the shops beautiful decorated... Great hair and staff
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December 2015 by Janelle M.
I recently purchased the Brazilian body wave (14 inches) and the hair is great quality. No shedding, and very soft. Shoutout to the receptionist, Angie, for assisting me with my purchase. I would definitely continue to purchase hair from My Tresses!
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December 2015 by Angela V.
So I've had my tresses hair for about 2 months now I've decided to share my thoughts .. First !! I love the salon it's intimate very personal which I love .. Also very clean and organized .. My stylist was on time for my appointment I didn't have to wait .. I bought the 3 bundle deal for 180 .: I wasn't sure if it was going to be enough but the bundles were quite thick and the texture was amazing .. I got a a middle part .. So for the past two months I've had this same sew-in I recently just took it out .. I'm goin to reuse it again. I've washed the hair and colored it and he texture has not changed its still soft and full of body , also it doesn't shade which I was scared of after I bleached it but it did not shade. Over all the hair is great and affordable I will recommend my tresses to anyone I will be returning to them !! #happycilent #lovemystylist
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December 2015 by G J.
Love, love, love My Tresses! My Tresses is a retail store that sells virgin human hair. The number one thing I love about this line is that it looks very natural. My hair is long, but I use My Tresses hair for protective hairstyles. My family and friends can never tell the difference. The hair is super soft and it does not tangle. Best of all, it does not shed. I have tried buying hair from local beauty supply stores, or ordering it online but My Tresses, by far, has the best product. I love that I can wash it and wear it wavy, or blow it out straight and it has the same body and fullness. I usually get the body wave, but I have referred friends who have tried the natural wave, and swear by it. Both waves flat irons bone straight. They also sell some very nice wigs, which I hope to try one day, when I get the courage to get a full head of weave with a closure. In a nutshell, a great company that sells excellent hair!
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December 2015 by Katrina B.
First let me start off by saying,"the head stylist does a good job styling weave. Now, for the review: the customer service here is the worst I've ever experienced in my entire life....#1:your clients should never have to wait 8-12hrs for your services especially when you gave them an "appointment"...#2:when you're servicing a client,be advised that this client is actually paying for your time to personally take care of their needs so that no one should be able to just walk up to you and hold 30min conversations with the stylist during their "appointment"...after all, isn't that the purpose of the shop's set-up?....#3:this is a place of business not a bodega where there's no lines and people can just skip others just because they're friends with the stylist..an appointment should be honored in correct order,if not then maybe you should apply the "first come,first served"rule but then again who am I kidding your "friends" would still be able to skip due to the fact that whenever the head stylist finally/eventually arrives she doesn't know who's the first second or third client thanks to the shop keeper/receptionist/mean lady in the front...#4:the salon is beautifully decorated but I find it sort of odd that there's a grand chandelier in front but the restroom doesn't have a paper towel dispenser and uses hand soap from family dollar. Have you ever wondered why some salons stay in business and at the same location for 20+yrs? It's because they value customer service and excel at it which brings more money and longevity. To the head stylist, maybe you should bring your hair styling skills to the kitchen and pick up a glamour decorating skill on the side so this way you can still chit chat with your "friends" and help real business owners with decor...in the words of our generation "I'm just saying". The one star was for that chandelier it's fabulous...I stared at it during most of the 12hr wait.
