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“Today Justin and Devv helped me. This has been the best customer service I have received at any Tmobile stores. They made sure to show me all my options and they were flexible. They helped other customers while helping me using their time very efficiently. Thank you for your services.”
“This place is the best Verizon store I have visited. Shweta is the best and is very knowledgeable. She will give you the best deals possible on the market. 5 stars!!!”
“Brian is amazing, I gotten a new iPhone and he even reduced my monthly bill so it felt like I paid nothing at all please go to him if you want to save money and get a new phone”
“I was having issues with my phone and had called T-Mobile multiple times with no avail. Calling was actually quite unhelpful so I went into the store and spoke with a rep by the name of Daniel. He not only helped get me a replacement phone through my warranty but he also managed to efficiently and effective (with patience and ease) help 6 other customers at the same time. Something had happened where he was the only employee on the floor that evening. I hardly ever see any type of employee in any business have that much patience and expertise in such a high stress situation. I was genuinely surprised that he was just a floor associate. He had great management skills and I had originally thought that the young man was in fact a manager.
I was one step away from cancelling my membership with T-Mobile. Daniel, with his A+ customer service secured my membership with T-Mobile.”
“Came in today to see the wonderful T-Mobile representative help me put my screen protector and Tech 21 case on my phone. If you want new accessories and protection kits for your phone here’s the place to come. Saved me time from not heading out to the Apple Store either. So great pick for locals.”
“My daughter and I visited the Tmobile at the Kings Plaza location today. I had an exceptional experience and service from Sharisse. From the moment we walked in, she made us feel at ease. She took the time to thoroughly explain the features of the phone my daughter was interested in, walking us through each process step by step. Not only was she incredibly knowledgeable, but her patience was truly remarkable. She didn’t rush through anything. She made sure to answer every question we had and reassured us when we were uncertain about anything. Her genuine care and attention to detail made the entire process seamless and stress-free. She even went above and beyond to ensure that the phone was set up exactly how she wanted it before we left the store and I even purchased a tablet while there. It’s rare to find such personalized and attentive service, and I truly appreciated how she made what could have been an overwhelming experience feel like a breeze. This kind of customer service is why I’ll continue to choose T-Mobile in the future!”
“Thomas was very patient and had great product knowledge. He also took him time and made me feel comfortable, great customers. I will return to this location and recommend to others.”
“I recently visited T-Mobile, and the representative provided my solution within just 5 minutes. I was in and out of the store in 7 minutes! I wanted to say it was truly an awesome experience with exceptional service.”
“Just moved to the area, was desperately looking for a place to find my gateway WiFi box a new wire. Definitely have to say the energy was great once I walked in, nothing but smiles and great, fast, customer service showed my ID for my wire at no cost left happy no hassle whatsoever thanks ladies and gentlemen.”
“Today my son and I visited this store to inquire about a new phone. The young woman who assisted my son's name is Fayola and she was a pleasure to work with. She answered all questions professionally. After purchasing his device and waiting for his information to be transferred Fayola and another young man (can't remember his name) kept checking in with my son through the process. The customer service was outstanding! We will patronize that store again.”
“Sam the man! Got me through with his mighty plans!! Man I can’t say good enough about that guy helped me recover all my stuff got me a new phone set me up for life! Thank you”
“Came here ima Wednesday night right before closing. The employee “Sam” was amazing and served my every need every though the store was about to close. I am very grateful to him and his services. Thank you Sam definitely will come back again.”
“Went in to change my service to T-Mobile and keep my current cell #. As an older customer, you never know how you are going to be treated. Very positive experience. I didn't feel that I was treated differently than someone in their 20s or 30s coming into the store. I knew what plan I wanted before I came, and I also came with some additional questions. Noel was very helpful. Explained some plan differences, answered my questions and made sure that everything was completed (number transfer, T-mobile account etc) before I left the store.”
“I went in the store for a small transaction and Jeffrey was so pleasant from the moment I walked in & left. He had me laughing & all. Great vibes. Great store”
“Kezzy (manager) took the time to help my aging mother get her new mobile sorted out and it was a tremendous relief to me because I was traveling out of the city for a long time. She was patient and kind and days later my mother says she deserves a star. Well I am giving her five stars :-) … thanks again Kezzy. You represent Tmobile well.”
“I went to the T-Mobile at 442 86th Street. I got served by Loay Mohamed and he gave great customer service as soon as we came in the store. We had the best time getting a new phone service.”
“Excellent service! The manager Lucy was a great help even the other store staff was of great help. They greeted you when you just walk in. All my needs was met and fix. 2165 86th St, Brooklyn, NY 11214 is the store to go.”
“Samanta is amazing!! She’s so sweet, kind, outgoing and mad cool! She makes buying a new phone or upgrading a fun and exciting experience! I love her!! And we just so happen to have the same exact name, which is a first for both of us! I was so glad to meet her and hope to see her again one day!❤️❤️❤️”
“ME/ MR MARTIN excellent job on your services and thanks for your help...5stars reviewRAM/Mr ABIUD what an excellemt manager, thank you for your services, clean store, smooth services, high quality”
“The finest T-Mobile store in Brooklyn is located at 24 Graham Avenue. The staff there are incredibly helpful, knowledgeable, and always willing to assist without hesitation. However, it would be beneficial for this location to close earlier during the summer. The team at this store is hardworking, with Yordy being especially helpful. Tito should be considered for a managerial position as he demonstrates exceptional leadership qualities. The 3rd key employee is not fully utilizing their capabilities.”
“Best experience I’ve ever had with a mobile service carrier! IVAN however is amazing made my experience so much easier saved me a big headache. He went above and beyond to make sure I left satisfied. Overall amazing experience Friendly and helpful staff everyone makes sure you get what you need. 100/10 !!”
“Otherwise in the spectrum mobile store's Brooklyn it way transfer to used live in the Manhattan service same company spectrum store yea well. Rhan other time Warner Cable very expensive hate I did before used short time left last years not longer so back to the home's apartment rehabilitation deaf program. Well take care n thank you for the everybody else about!”
“What an incredible experience! New team here, they actually listen and work with you! I switched my service over from another company and was well taken care of!
Always great!!!”
“I came here to make a new purchase and Matt was so patient & soft spoken. He made sure before I left I got the best deal that didn’t exceed my budget. Very kind & understanding person. Thank you for your kindness & EXCELLENT customer service skills !!!”
“I happened to walk in this evening & ask for a replacement remote for my Xumo .. not knowing it was free of charge . I was so close to spending $30 on Amazon or even EBay for a new remote ..& the gentleman just handed me one . Thank you for being so kind to me & helping me replace my remote .”
“I really do enjoy coming inside this store particular I guess from my experience, which has been a few, I have had an experience where I definitely left happy and not oversold. For Christmas I was able to open a another line for the iPhone 15 for babygirl which IM THE GREATEST MOM AWARD FOREVERRRR. But the guy gosh I forgot his name was super sweet and very helpful in making sure the decision was perfect to adding to my bill. Then today Natasha was a hero as much I wanted the Flip 5 she wa like na S24 drop next week and that's what you need to get plus my best friend in my ear was saying the same thing.”
“Miss Ashley provided excellent customer svc and was very knowledgeable about the merchandise and was very swift and accurate ! In my opinion, she dederves 12 stars out of ten! I'm definitely satisfied with her services and she deserves a raise! ??”
10:30AM - 8PM
522 5th Ave, Brooklyn
Internet Service Providers
“While my time being at the spectrum, The rep who works there Alexander, made my experience there pleasant and smooth, really took his time with any of my questions and concerns. I will definitely be coming back to this location. The staff here is amazing”
“I had the pleasure of working with James. He was extremely resourceful, respectful and informative. He was incredibly patient and took his time to explain all details needed. Wonderful location, ask for James or Bianca :)”
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“We've been using Brooklyn Fiber for the past five years and it's been a great experience. Any issue we've ever had was handled expeditiously and without delay. I haven't found another provider this responsive and hands on. I highly recommend them to any business in the area.”