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July 2024 by Mark Mace
Before buying the phone. I had Walmart reach out to make sure that this phone was fully unlocked as the previous phone was not. Was told unconditionally this phone is unlocked. After receiving the phone putting my information I find that the phone is connected to Xfinity and it will not work with my SIM card.
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March 2024 by Sadè Banks, MBA, CNP
Do NOT buy MacBook products from this company. I purchased a refurbished MacBook 2019 Pro rated Excellent on eBay from this company. Within ONE year the laptop battery totally died , I cannot use this $800 machine without it being plugged in less than one years time of owning it plus my screen is starting to turn red. I had no damage done to this computer on my end.
Give it time, I had an inferior product that did not at all meet the standards that I was expecting. I’m highly disappointed, and I would never do business with them again nor recommend them.
I have a very high-powered job, and I could not afford to part with the laptop for 10 whole days or even more so I had to procure a temporary laptop to hold me over when I went back to try to get the repair shipped just two or three months after the warranty, they declined me even though I let them know, I had the same problem as I did when I contacted them before the one year warranty expired.
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October 2018 by Michael Buchalski
Absolute garbage can of a company. Sent a faulty phone with a speaker not working correctly and didn't respond to requests for exchanges until after the warranty period and claimed they never got the messages. Wont provide replacement
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October 2018 by Mr & Mrs CO-OP
Ordered a phone from these guys, and they refuse to cancel the order that I have requested several times to be done so. No one in their customer service is helpful and doesn't ever directly respond to any concerns. Hopefully people will look at these reviews instead of their eBay ones!
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May 2018 by chad groen
I'll start by saying that I'm disturbed by the trend of negative reviews for this place. My wife and I have purchased phones from them (on eBay) 3 times in the last few years. Last one was about 1.5 months ago. All have been in BETTER SHAPE than I expected for the price. I don't know if something has happened at this company, or if they do such huge volume that you're bound to have issues, but I just needed to share my experience. I've given them word-of-mouth advertising, I've been so impressed. I'm considering giving them business a 4th time, but all these negative reviews are freaking me out a bit. I'd love to know what's going on with the company. But, for now, they have my 5 stars. I got what I paid for, I feel. There's a high chance that I will go thru with my 4th purchase from them. If it's a poor experience, I'll be back to comment. ;-)
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March 2018 by Jill Platko
I concur with many of these reviews. We were sold an iPhone that had been returned to Apple twice (according to Apple). This isn't supposed to happen. How did Guarantee Cellular obtain the phone??? And of course Guarantee Cellular won't make it right...
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February 2018 by James Gibson
Ordered a phone from these guys, and they refuse to cancel the order that I have requested several times to be done so. No one in their customer service is helpful and doesn't ever directly respond to any concerns. Hopefully people will look at these reviews instead of their eBay ones!
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December 2017 by Jennifer Metz
After the conversation I just had with their customer service agent Andre, this place can't be legitimate. I ordered a phone by mistake and immediately cancelled it. They mailed the phone out two days later. I gave them negative feedback on ebay and the customer service agent blamed everything on me and ebay. I now have to pay for return shipping when they could have just cancelled the order and not send the phone. Stay far away from this place. Something is not right with this company.
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December 2017 by Matt Sam
They are scammers and will rob u!! Do not buy from them! They take ur money and send u something way different!! And don't believe light scuff marks the phones are completely damaged even on the inside of them!! They sent me a water damaged phone wit a battery that didn't even go wit the phone! So I bought a battery and the phone didn't even turn on!! I sent it back and never got my refund!! But they won't be open for long!! I been speaking wit a attorney and will do everything in my power to make sure they don't rob anyone else!
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October 2017 by Nosh T
Purchased a phone from them, when it was shipped to me it was broken. I returned the phone and was told they had it in stock, then without informing me they were wrong they just refunded me. When I tried to get ahold of them a horrible rude customer service agent hug up on me TWICE before I could even get a word out. Spent 2 weeks trying to get this phone figured out and I'm STILL without a phone now. Thanks for bad service.
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October 2017 by Dov Frankel
Got great deal on their eBay store for Samsung Earphone
Great quality ?
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October 2017 by Will Tully
I ordered a speaker and it arrived dysfunctional with a big dent in the side and a random cell phone charger that didn't fit with the charging port. Just an awful experience with these guys all around. Incredibly difficult and slow return process as well.
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October 2017 by Paul Kim
The phone was delivered but condition was so bad. I tried to return it, email them several times but no reply. So disappointed.
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October 2017 by Nathaniel Grauwelman
Poor customer service. Was sold defective phone and when asked if I could return it after I received a new phone, they agreed. When my new phone finally arrived, they said it was beyond the return limit and refused the return. Not trust worthy at all. You're better with an actual carrier.
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October 2017 by David Watson
The phone is great except my call recipients cannot hear me unless I put the phone on speaker-phone, it sounds like I am far away, otherwise. As soon as I switch back to normal phone they cannot hear me. The microphone is fine. I went though all the trouble shooting guides. I believe that it is a software issue.
OK, now trying to send it back there is absolutely no way to phone contact them. Took 2 days to get a RA to send it back. Been a week since I have put it in the mail from Delaware to Brooklyn. Still have not heard a peep from the organization. Buy some where else. POS customer service. There is none. Now I will have to deal with them through Ebay. Sucks
