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January 2024 by margaret levitt
Ed Gerstein prepared my tax return for decades and did it well.It fell apart when he sold the business. Poor communication and inept work followed. The guy "Samuel" couldn't figure out why my son never got his refund until he finally realized that it had never been submitted. "I forgot to press the send key" was the excuse he offered after months.I suggest you look elsewhere for competent tax return work.Michael Touger
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December 2023 by Gary Samuels
Great advice! Prompt Communications. I feel personal care for my tax and financial wellness
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May 2023 by Donna Ray
Amazing Tax prep service. I have used this company for over 20 years and their service is accessible, accurate, and they care about you.
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April 2023 by Susan Loeb
I have been a customer of Ed Gerstein for many years and there's no one better. Highly knowledgeable, very responsive, great team, fair prices. If you want your taxes done right, this is your place.
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March 2023 by Glenn Williams
I have been a client of Gerstein Tax Services for several years, and have many changes and enhancements they have done. Throughout the changes, they have retained their commitment to accuracy and efficiency. They a delight to work with, and can always be contacted if you have questions, even outside of tax season. They are the best!
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March 2023 by Jane W.
Such lovely people, so welcoming and warm! I left with excellent advice and a slice of pizza. I would recommend their services highly!
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March 2023 by Stefanie Siegel
I have been using Gerstein's Tax Service for 8 years. They are always professional, prompt and treat their clients with respect and care.
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February 2023 by Reyhan Sivji
I recently used Gerstein's Tax Service for the first time and I couldn't be happier with the experience. The team of experts were knowledgeable, professional and efficient. They took the time to explain the process and answer all of my questions.
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February 2023 by Rachel E.
I don't usually write bad yelp reviews but I do want to prevent people from having the same experience that I had last year. I echo others on here who have said something must have changed at this company -- we got recommended to them by a local attorney we know. They were helping us with our pretty simple personal returns. There were constant delays. When I would call, they would either not pick up or say they'd get back to me and then not actually get back to me. When they sent our return, thankfully I read it closely and noticed that they had forgotten to include that my husband had paid any state and local taxes, reducing our refund by thousands of dollars! They were not apologetic about this at all...honestly even writing this review is making me relive the anxiety of dealing with them. This was literally a tax return I could have easily done on TurboTax and they turned it into a horrible ordeal. After spending a ton of time calling them, I eventually got in touch with their employee Sam, who was able to fix everything and file our return. But would absolutely not recommend.
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February 2023 by Francesca Austin
I have been a client of Gerstein Tax Service since it’s inception in the late 70s when it was started by the founder Eddie Gerstein. Before taking my taxes here to be completed accurately and promptly, I used all manner of tax preparers - usually briefly - for reasons too numerous to list. Gerstein’s has been completely reliable these many years. It is a family business which I appreciate. There are long term staff as well who know us. I would not trust my taxes to be completed anywhere else and have referred dozens of clients to Gerstein’s as has my now adult daughter. My only regret is that I moved across the country and can’t drop off my info in person! Their computerized system makes filing easy so I continue to be in good hands. Thanks for the opportunity to comment.
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March 2022 by Cathy L.
I didn't end up working with Gerstein Tax Services because they cancelled on me weeks after I set up my appointment because they aren't taking new clients. Nowhere in their signup flow did it say this and now I am 3 weeks away from tax deadline and have to start my search all over. Very unprofessional.
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June 2020 by Jiayuan P.
Very honest people to deal with, and responsive. A good service to recommend to all.
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May 2020 by mike ortner
I've done my taxes with Ed since the early 80's. Many happy returns! Always more than satisfied with the process and results. Since Ed's business has grown there has been even greater attention to the client. Fantastic service!
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May 2020 by Naomi Perley
My husband and I decided to try Gerstein instead of using TurboTax because this was our first year filing as a married couple. Our initial meeting with Josh went well enough, and we found the pricing reasonable. But all communication since that first meeting has been really difficult. Another accountant from their firm emailed us out of the blue to ask us questions we had already answered at that in-person meeting (we were not forewarned that there would be a second person working on our return). It took a long time to get any replies. They had promised our return would be done "within a week or two" (we submitted all documents early-mid February) and it took over a month to get the return back from them - so long that we actually had to review our tax documents while we were on our honeymoon!! Exactly what we hoped to avoid by filing early!!! After we signed the Docusign, we didn't hear another word from them. We emailed three times to ask for confirmation that our return had actually been filed, and never received so much as a thank-you. They were, however, very punctual with cashing the cheque we mailed them!! Definitely will not be using them again next year.
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May 2020 by Liv Andersen-Lopez
A relaxed and friendly environment where a gorgeous pup meets you at the door, Gerstein Tax Service provided us with a highly personalized service that was competitively priced. We met with Josh who gave us a thorough explanation of why our returns panned out the way they did, answered our questions and left us reassured that hiring someone else to do our taxes was the best decision. Found our tax guys.
