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June 2024 by Roger Alejandro Ardiles Alvarado
They sold me a control with failures, the next day I tried to change it and they practically forced me to have a subscription with them and to BUY ANOTHER CONTROL AT 60$, the person who attended me spoke to me in a bad way and practically scammed me, I hope their store goes out of business for being scammers.
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April 2024 by David Mercado
Overpriced used items.
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January 2024 by Brooklyn dad Whiby
Maybe If I say this place was not good I ? can keep it to myself . In great ? spot ....easy to get back on train an home . ?
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January 2024 by tanya collins
It was a great visit. Thank you.
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January 2024 by Gregory Singh
They never answer there phone when you call no matter the day or the time you can walk in store call them with noone in store and they wont answer the phone if your calling them
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January 2024 by Debra Rivera
The young man who served us was very polite.
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January 2024 by Thierry T.
Wild! I pre-ordered a switch and Mario Kart from the website for pick up at the store. When I go to pick it up, the guy behind the counter hands it to me and says "alright, you're good." When I asked for a bag, he said they were out of all bags and started trying to ignore me. When I tell him that I don't have a bag, he just shrugs and keeps ignoring me.So, he handed me a $400 console and game that I'm supposed to walk around Atlantic Mall and Barclay in my hand to get home. Yeah, suffice it to say, this is my last time shopping at this store. As someone who was a lifelong gamestop customer, it is very clear now why they are going out of business.This just happened, btw 12/31/2023.
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January 2024 by Giorgi Okinashvili
Worst experience
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January 2024 by G G
Lmao , how are you runing a business at this point ? I came all the way from crown height , I called 18 time no one picked up . When I get there I stay outside and tried to call again to witnessing them just looking at the phone, the thing that hot me more mad they don't even have whay I was looking for . They couldn't just pick up the phone so I wouldn't have to travel all the way there smh.
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January 2024 by Cesar Vanderhorst
These people must be running a scam here or something. I bought a vbucks gift card for my nephew and the card was never activated. I call the store and noone picks up the phone. I’m trying to call their customer service number and also nobody picks up
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January 2024 by Diana M (hedgemaze)
I don't know what is about this store, but all of my worst GameStop experiences over the years have happened in this one. I've had plenty of great experiences with employees at other GameStops in the city, but this location is something else.A few years back, I came in looking for a white DualShock 4. The employee told me they didn't have any. I asked about various other colors also on display-- red, blue, etc. They didn't have those either. I asked if they were planning on getting any of them back in stock soon. The employee said no. I asked why they have the empty boxes on display, then. He said: "Advertising." I asked what they were advertising, when these are products that they don't sell and don't plan to get back in stock. When the man didn't have any answer to that, I left and bought the controller elsewhere.Somehow, yesterday surpassed that anecdote. I came in looking to buy a game that was shown online as $17.50, with four copies available in this GameStop. I found a copy on the shelf, but the sale sticker had been removed, so it just showed the original $70 price. I asked an employee whether the price was $17.50 or $70. Dismissively, he said $70, and that the price must have gone up since I looked online yesterday, or maybe I was looking at the used price. I took out my phone, he looked at the store computer, and we both saw that the price was definitely $17.50, right now, for a new copy. "Well, if it's cheaper online you should buy it online," he told me. I told him it wasn't an online-exclusive price and the reason I came in was to get it without paying for shipping, since the website said I could pick it up in store and that the store has four copies. The employee ignored me and kept saying I should buy it online. (At no point did he scan the game to see what price the system would ring it up for, by the way.) So I said OK, I'll buy the game right now, on my phone, and you can give me the game. He begrudgingly said I could, but that it would take several hours. I reminded him that a copy was right there, in his hand, but I gave up, bought the game right there on my phone, and came back later to pick it up.I've never seen a business that wanted my money any less than this GameStop, and it's bizarre. I'm not going to bother coming back here unless it's to pick up something that I paid for online.This store also had a loop of game trailers from 2021 on the TV, and a security camera feed so blurry it wouldn't have helped if anyone needed to review tapes in the store, so I don't know if anyone cares about what's going on with this location.
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December 2023 by Diana M.
I don't know what is about this store, but all of my worst GameStop experiences over the years have happened in this one. I've had plenty of great experiences with employees at other GameStops in the city, but this location is something else. A few years back, I came in looking for a white DualShock 4. The employee told me they didn't have any. I asked about various other colors also on display-- red, blue, etc. They didn't have those either. I asked if they were planning on getting any of them back in stock soon. The employee said no. I asked why they have the empty boxes on display, then. He said: "Advertising." I asked what they were advertising, when these are products that they don't sell and don't plan to get back in stock. When the man didn't have any answer to that, I left and bought the controller elsewhere. Somehow, yesterday surpassed that anecdote. I came in looking to buy a game that was shown online as $17.50, with four copies available in this GameStop. I found a copy on the shelf, but the sale sticker had been removed, so it just showed the original $70 price. I asked an employee whether the price was $17.50 or $70. Dismissively, he said $70, and that the price must have gone up since I looked online yesterday, or maybe I was looking at the used price. I took out my phone, he looked at the store computer, and we both saw that the price was definitely $17.50, right now, for a new copy. "Well, if it's cheaper online you should buy it online," he told me. I told him it wasn't an online-exclusive price and the reason I came in was to get it without paying for shipping, since the website said I could pick it up in store and that the store has four copies. The employee ignored me and kept saying I should buy it online. (At no point did he scan the game to see what price the system would ring it up for, by the way.) So I said OK, I'll buy the game right now, on my phone, and you can give me the game. He begrudgingly said I could, but that it would take several hours. I reminded him that a copy was right there, in his hand, but I gave up, bought the game right there on my phone, and came back later to pick it up. I've never seen a business that wanted my money any less than this GameStop, and it's bizarre. I'm not going to bother coming back here unless it's to pick up something that I paid for online. This store also had a loop of game trailers from 2021 on the TV, and a security camera feed so blurry it wouldn't have helped if anyone needed to review tapes in the store, so I don't know if anyone cares about what's going on with this location.
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December 2023 by P H L
I like this game stop, they have everything and the staff are very friendly and are willing to always help you out with anything. Definitely recommend this spot.
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October 2023 by Isaac Dietzel
I come to the GameStop and I look it up on the website it says I could get 120$ for the games and the old guy says $20 for four games
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September 2023 by noelkevin611
Well lit. Everything was well layed out easy to locate. The people working that day were super helpful and amazing although it didn't what I had set out to purchase still it was a great experience.
