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June 2024 by Angelique Surguy-Hershey
Review
I took my 2 year old poodle to Furry Paws and Claws for the first time a couple weeks ago. What a delightful place it was! They were so caring and compassionate with my anxious girl. They did a great job grooming her. I couldn't be happier with the service as well as the way my fur baby looked after her grooming and how well she was cared for. I will definitely be a repeat customer!
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June 2024 by Julia Rodríguez
My baby Bella came back looking absolutely gorgeous! She didn't even want to leave, just play. That's how you can tell you found a good spot.
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June 2024 by Bryan Lovera
If I could give 0 stars I would. This place is a joke. Wildly unprofessional and rude management. They completely went against my wishes and ruined my dog’s haircut cut all her hair off and then claimed that was what was on her profile when she has never gotten that haircut. Additionally while putting down mandatory deposit and discussing services I explained what I wanted. Their employee failed to take down proper notes and now the customer (myself) is being blamed for this. Lastly after emailing management, they called and said oh well the hair will grow back, claimed it was a miscommunication and offered no type of refund. Their employees failure to take notes is not a miscommunication. Any smart dog owner would never take their dog here. Never going back to that dump! Tried to be supportive to community place and that’s what I get for it. Read the other reviews!! This place takes no accountability and is only worried about money instead of safety of the dogs or retaining paying loyal customers.
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April 2024 by Anton Gold
They always do a great job grooming both of our Pups!
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March 2024 by Marella Lowe
As always 5 stars. Love it here. My fur baby is at home. Staff is always pleasant, helpful, informative, and professional.
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March 2024 by Jessica Fischer
My dog, Baxter, has very bad anxiety. When I first brought him in, he refused to go through the front door. The staff were very patient and understanding. Once he was in the reception area, they let him take his time to adjust and run around. They spoke to him softly, and when they picked him up, they were very gentle with him. Once his grooming was done and I came to pick him up, he was happily wagging his tail and smelled like mint. My cute little Baxter looked like a teddy bear. One of the staff members also gave me some good advice on how to maintain his coat since I wanted to keep it fluffy going forward. All things considered, we will definitely be coming back again.
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March 2024 by Matthew Heckart
my dog and I like them he's always pleased to see his friends
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February 2024 by Latoya
I booked an appointment over the phone for an available time slot and provided my card for a deposit. However, the receptionist failed to inform me at the time of booking that the deposit is non-refundable if I reschedule or cancel. Unfortunately, on the day of the appointment, I needed to reschedule. When I called to do so, I was told that I wouldn't get my deposit back for rescheduling. Despite not seeking a refund but wanting to reschedule, the receptionist rudely informed me that I would need to email the manager for a reschedule without charge and then abruptly hung up. The gimmick here is taking the card from the client without explaining the rescheduling policy upfront, only to email about the policy afterward, leaving the client locked in. In case of an emergency requiring a reschedule, the client is left without recourse, stuck with a non-refundable policy and a lost deposit that can't be applied to a future appointment.
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February 2024 by Vicente Hernandez
I was recommended to this establishment by my friend who used to bring their dog here. I brought my kitten, Tiger, this morning for their first nail trim and ear cleaning. They were quick and efficient and even gave us a cute little mouse toy when we left.
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February 2024 by Katie M
The prices have gone up big time and they cut my dog’s nail too short and didn’t tell me about it when I picked her up and she was covered in blood by the time she got home. I specifically only asked for a wash and they cut her nails anyways which was not needed because her nails aren’t long to begin with. Obviously, because they cut them into the nerve when they tried to “trim” them. When I called to ask them about it they dodged my call multiple times then finally did call back and knew exactly why I was calling. If you injure an animal with your service, you should let the owner know and not try to get away with it. That’s just bad service. They didn’t refund or offer any compensation, just that they would wash the blood off if we brought her back, like I’d want to take her back after they hurt her and didn’t tell me. The groomer was really unapologetic. No accountability for their screw up. Don’t go here.
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February 2024 by Christy Sheehan
Furry pawz and clawz is the best. They always listen to exactly what we want for our golden doodle Jasper. I can always get an appointment within a week and everyone is kind. My dog loves getting groomed there!
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January 2024 by Katie M.
The prices have gone up big time and they cut my dog's nail too short and didn't tell me about it when I picked her up and she was covered in blood by the time she got home. I specifically only asked for a wash and they cut her nails anyways which was not needed because her nails aren't long to begin with. Obviously, because they cut them into the nerve when they tried to "trim" them. When I called to ask them about it they dodged my call multiple times then finally did call back and knew exactly why I was calling. If you injure an animal with your service, you should let the owner know and not try to get away with it. That's just bad service. They didn't refund or offer any compensation, just that they would wash the blood off if we brought her back, like I'd want to take her back after they hurt her and didn't tell me. The groomer was really unapologetic. No accountability for their screw up. Don't go here.
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December 2023 by Varuna Srinivasan
Sadie LOVES them! So happy with all the services they provide.
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November 2023 by Melanie Smith
They take such good care of my dog, they respond well to my requests, remember what she needs and do a great job.
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October 2023 by Ryan Love
They do great work here. However, I did have an incident once where a young woman clipped my Yorkie’s ear while grooming him. When I’d mentioned it to her, she was extremely dismissive and unapologetic. Luckily his hair has since grown in and the clip is no longer visible, but I’m certain it was a very traumatic experience for him. They do good work, but proceed with caution.
