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September 2024 by dunndunn Hill
Very polite
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July 2024 by Daniel Kugler
Should be negative stars. Always an incredibly long wait, and no ac!
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December 2023 by Gary Brutus
Great service
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December 2023 by Madaline Aggerup
They don’t deliver were you ask them to deliverFed x is the worst company to have delver you’ packages they don’t follow directions
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December 2023 by Kera Foxx
They were so kind.
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September 2023 by Kera Campbell
They were so kind.
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July 2023 by Gail Gaylord
The place was nice and they are quick with getting your package.
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March 2023 by S Sheth
What FedEx?
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February 2023 by Shital Sheth
What FedEx?
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January 2023 by Isaac C.
I don't doubt that every Duane Reade pharmacy is horribly dysfunctional but wouldn't be at all surprised to learn that this one is the worst in all of Brooklyn. I've waited on hold for close to an hour, more than once, before giving up, and have been forced several times to drop by the location to wait on long lines that almost invariably lead nowhere since everyone who works here appears to be incompetent. My doctor spent more than an hour on the phone with them to convince these people to fill two prescriptions that required no preauthorization, though the pharmacy kept claiming the opposite. He sent over a fax which finally convinced a pharmacist to fill them. Why didn't these people do their own homework? Beats me. No one notified me when the prescriptions were filled, needless to say, so I had to call and wait on hold for 15 minutes to confirm they were ready for pick up. Afterwards, when I went to get them, they made me wait to consult with a pharmacist who was busy administering Covid shots even though I've been on this medication for years. When she finished with the shots our consultation lasted half a second. She said nothing at all. And it took them close to 2 weeks to dispense my prescription.The manager here, the man responsible for this pathetic mess, is named Muhammad, I'm told, but good luck contacting him. This may be the fastest way to get anyone's attention here.
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January 2023 by Teddy B
3:30 AM Need to send a package out before work. Got the QR code, taped up the package, and it was all for NOTHING. “Manager” doesn’t seem to know how to do the job he’s paid for. QR code scanning is a mystery. Oh $hit!!! A QR CODE!!!! Woe is ME!
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January 2023 by Pierre A.
The pharmacy part is a hot mess. The young ladies move like they're overwhelmed and it shows when they interact with sick patients. The whole team is a mess. I was on a line for 30 minutes and had to wait an additional 30...only to be told that I would have to wait 15 more minutes. I was so sick and tired with their BS that I had my doctor send my prescription to a nearby pharmacy. Duane Read called me back an hour after I walked out. Mind you, I had my prescription already from the other pharmacy. Be ready for major attitude and sub standard service!
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December 2022 by Hal H.
I have never been to such a sh*t show of a store before. I scheduled an appointment to get my Covid booster shot and figured I could walk in, get it done and be out of there quickly. God forbid that should happen. I got there 5 minutes early and discovered a huge line going to the prescription counter where to Covid check in was. I asked if the line was for prescriptions or both prescriptions and Covid check ins. Of course it was for both. So I waited and waited and waited. Why bother making an appointment if I am just going to be treated as a walk in. A half hour in I was tempted to leave and go to the City MD next door but I had already invested the time. Another 25 minutes go by and people who came in after me get seen before me for no rhyme or reason. All the time there is no communication from the store about what was going on. I finally got in an hour after my scheduled time and was out the door a minute later. They didn't even have me wait the recommended 15 minutes to see if I had any reactions to the vaccine. This store was extremely unprofessional and lacking any sort of customer service.
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October 2022 by Alexander Fischer
Does not, in fact, accept packages anymore.
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October 2022 by Douglas R.
Try to get the pharmacy on the phone. Your illness could easily run its course by the time they pick up.
