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November 2023 by Matt LeMarquand
Had a great experience there helping my buddy deliver and pick up some furniture out of one of their customers storage unit. Special thanks to Niyokei for letting me use the potty and her overall kindness and hospitality. Thank you from Philly!!
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November 2023 by ka Ke
An amazing facility with amazing staffs and Great rates. The staffs took their time me with me explaining in detail and walked thru the different unit sizes with me… the whole process was made simple and I’m glad to be an extra space storage. Thanksgwannie and niyokia….
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November 2023 by Bill Amanna
We just wanted to say that Niyokei is outstanding and she is the prototype for what we need in any client-facing role.We arrived at Extra Storage on Oct 4, uncertain whether we had made the right decision in storage facility given the long term cost and abundance of options in facilities across Brooklyn.It was so comforting to have Niyokei walk us through everything, show us various options, and really take the time to explain the facility and security measures in place. She was affable, professional, and informative. It’s always good when somebody can diffuse your anxiety. It was obvious that she genuinely cared. We left knowing that our belongings are in good hands.Thank you! Jenny & Billy
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September 2023 by Suzanna Lee
I initially sought out additional storage space for the month of June but ended up securing a lease a week earlier due to their inability to accommodate a later date. At that time, I was assured that any potential rate adjustments in the near future would be minimal, as I contemplated signing a longer-term lease. However, to my surprise, by September, my bank alerted me to a significant +66% increase in charges on my card without prior notification or consent.In my attempt to reach out to them via their website, I encountered no response. After an hour of waiting, I decided to contact the local branch office directly, only to be informed that their “corporate office sent out a postcard” as their sole form of notice to customers.It's perplexing to me why they would assume that +66% hike in rent would be acceptable without consent. It’s also puzzling why they would assume one postcard would be an acceptable form of communication, especially when implementing such a substantial price increase within a short span of a few months. This lack of transparency raises concerns about the intent behind these excessive and unethical rate hikes.
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September 2023 by Impression Force
Amazing people and perfect customer service, friendly staff and helpful . I delay with many of them and the super problem solver is Mr. Josef the facility manager. I recommended them for business and personal storage purposes. Thank you guys for being helpful.
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September 2023 by chester dols
Great place. Very clean and easy to move things in and out. There is always a place to park in the car-way when you arrive. The staff is friendly and very helpful.
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September 2023 by Rebecca Spivak
I worked with Brittany, a manager at this location of Ezra Space Storage, and she was absolutely lovely/warm and kind. She was extremely informative of my different options depending on my short and long term goals with storage to help me get the best price. The area for this location is also perfect for me. Based on the individuals working at this location, particularly the manager Brittany, I highly recommend this storage location. The hours are also excellent, which are: 8-6:45pm. I’m lucky I found this facility on the way back home from looking ay an apartment.
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August 2023 by Molly Johnson
Super easy set up online and great customer service in-person and online. Brittany helped us with our move-in and showing us to our unit. Took maybe 20 minutes. The units and store are clean and easy to navigate. And Brittany’s coworker helped me out on the phone before we arrived. Great experience.
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August 2023 by Spencer Shen
Niyokei was so kind and patient, showing us several options and offering helpful advice about using our storage unit. She walked us through the lease process and answered all our questions, and we left feeling like we'd made a great, well-informed choice!
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July 2023 by Kelly Norman
Niyokei was so sweet and helpful! She was so patient with me and my boyfriend even after we showed up last minute before closing. The place is clean and the prices are great! Even got a month free! Would definitely recommend!
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July 2023 by carrollgardenshowie
Can’t speak highly enough of extra space storage. The manager, Michael is phenomenal. Can you imagine a storage facility that doesn’t smell like dead rat, bathrooms that are clean and accessible, a manager that really tries to get customers the best deal possible all wrapped around modern, convenient storage facilities? Seriously, I am just a customer and not exaggerating. Not getting a nasty face when I ask for help opening the parking gate because I forgot the password is unique in Brooklyn. Lots of choices for storage. Choose extra space storage. You won’t regret the choice.
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July 2023 by Jaeline Sanchez
Jeannie was super nice and patient she helped us through the whole process she was nice sweet great carisma honestly I came for just a storage and received awesome customer service a lot of information. Ih and the storage area super clean! Honestly this is important for a storage area. So great customer services and clean! I think this is a bundle deal!!
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July 2023 by danazah Provet binns-daniels
I'm impressed and don't even know where to start! The level of customer service I received was exceptional. Naoki, the representative, was incredibly knowledgeable and provided me with detailed information regarding the storage unit's size, space, and the necessary boxes!! If you need help with anything storage here is the place to go!!
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July 2023 by Jorge Cruz
Niyokei, is the best she showed my girlfriend and I the perfect storage for our stuff. She was very nice and welcoming and explained to us everything with such details
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June 2023 by Emily Caraballo
This was by far the best and easiest check in. I was super lost but Jeannie helped me. They was super nice, even came down to show me the location of my unit. The staff was so kind, extremely glad I went with this location. Highly recommend it to everyone!
